Discover Financial Services Headquarters Address, Corporate Office Location, and Contact Details
Discover Financial Services, Inc. is headquartered at 2500 Lake Cook Road, Riverwoods, IL 60015, north of Chicago. Cardholder service runs at 1-800-347-2683, Discover Bank at 1-800-347-7000, and the corporate line is (224) 405-0900.
| Headquarters address | Discover Financial Services, Inc. 2500 Lake Cook Road Riverwoods, IL 60015 United States |
|---|---|
| Corporate HQ phone | (224) 405-0900 |
| Customer service | 1-800-347-2683 |
| Website | discover.com |
About Discover Financial Services
Discover Financial Services built one of the few truly independent card networks in the United States, launched in 1985 by Sears as the Discover card with its then-radical promise of cash back and no annual fee, and grew into a full financial company with Discover Bank deposits, personal loans, student loans, home loans, and a global payments network accepted in nearly two hundred countries.
The Riverwoods campus north of Chicago housed the company’s headquarters through its entire independent history, and in May 2025 Capital One completed its acquisition of Discover, adding the network and the brand to the McLean, Virginia banking giant while keeping substantial Riverwoods operations. Cardholders see the brand continue on their cards, apps, and statements. Searches for the corporate office typically come from cardholders with disputes, depositors, and vendors navigating the integration.
Discover Financial Services Phone Numbers and Contact Directory
| Credit card customer service | 1-800-347-2683 |
| Discover Bank | 1-800-347-7000 |
| Corporate headquarters | (224) 405-0900 |
What Brings You Here? Find the Right Contact
- Credit card account, dispute, or billing question: call 1-800-347-2683, available around the clock, or use secure messaging in the Discover app for a written record.
- Discover Bank deposits or loans: call 1-800-347-7000 for savings, checking, CDs, and bank lending.
- Student or personal loan servicing: route through the loan servicing portal at discover.com, then call to attach a phone record.
- Merchant or payments network inquiry: network and merchant services run through the Discover Global Network desks listed on the corporate site.
- Media or corporate inquiry: press routes are listed on the corporate newsroom pages, with corporate functions at the Riverwoods campus.
Discover Financial Services Corporate Headquarters and Office Addresses
Corporate headquarters
Discover Financial Services, Inc.
2500 Lake Cook Road
Riverwoods, IL 60015
United States
Capital One ownership
Capital One completed its acquisition of Discover Financial Services in May 2025. The Discover brand, card network, and bank products continue, with operations integrated into Capital One, which is headquartered in McLean, Virginia.
The Lake Cook Road campus sits in the Lake Cook corridor between Chicago and the northern suburbs, a short run from the Wisconsin line. The campus has long been Discover’s home base, and it remains a major operations site under Capital One ownership.
How to Escalate a Complaint to Discover Financial Services Corporate
- Call customer service first. Use the published support number (1-800-347-2683) and document the date, the representative’s name, and the case reference number before you hang up.
- Ask for a supervisor or the escalation team. First-line agents have limited authority; supervisors, retention, or executive-relations teams can approve credits, refunds, and exceptions.
- Move the case to a written channel. Email, secure chat, or an in-app case creates a timestamped record that is far stronger than phone notes when you escalate further.
- Send a certified letter to the headquarters. Write to Discover Financial Services, Inc., 2500 Lake Cook Road, Riverwoods, IL 60015, United States. Include your account or order number, prior contact dates, representative names, and the specific resolution you want.
- File with the CFPB. Banks must respond to Consumer Financial Protection Bureau complaints. File at consumerfinance.gov/complaint.
- File with the bank’s federal regulator. National banks are supervised by the OCC; use helpwithmybank.gov for an additional escalation layer.
- File with your state Attorney General. The Illinois AG and your home-state AG both accept banking and lending complaints.
- Use the BBB as a final documentation layer. BBB complaints create a public record and often trigger a formal company response within weeks.
Frequently Asked Questions
Where is the Discover Financial Services corporate office?
Discover Financial Services is headquartered at 2500 Lake Cook Road, Riverwoods, IL 60015, north of Chicago.
What is the Discover card phone number?
Cardholder service is 1-800-347-2683, available 24/7. Discover Bank deposit and loan customers call 1-800-347-7000.
Did Capital One buy Discover?
Yes. Capital One completed its acquisition of Discover Financial Services in May 2025, combining the Discover network with Capital One’s card business.
Who owned Discover before Capital One?
Discover was an independent public company (NYSE: DFS) launched by Sears in 1985, spun off through Dean Witter and Morgan Stanley before becoming fully independent in 2007.
Is Discover Bank a real bank?
Yes. Discover Bank is an FDIC-insured online bank offering savings, checking, CDs, and loans, operated as part of the Discover Financial Services company.
How do I file a complaint against Discover?
Document every call and confirmation number, then file with the CFPB at consumerfinance.gov/complaint and the FDIC or OCC as applicable to your product. Certified letters can be sent to 2500 Lake Cook Road, Riverwoods, IL 60015.