Jimmy John’s Enterprises Inc. Headquarters Address, Corporate Office Location, and Contact Details

About

Jimmy John’s Enterprises, Inc. — formally Jimmy John’s Franchise, LLC — is an American sandwich restaurant chain headquartered at 2212 Fox Drive, Champaign, Illinois 61820, in the Illinois college town where founder Jimmy John Liautaud launched the business as a 19-year-old college student in 1983. Jimmy John opened his first location on January 13, 1983, in a converted garage space near the Eastern Illinois University campus in Charleston, Illinois, with a $35,000 loan from his father — a naval officer who offered the funding as an alternative to Jimmy John joining the military. The brand grew steadily through franchise expansion across the Midwest, building a devoted following for its “freaky fast” delivery promise — a marketing position that differentiated Jimmy John’s in the competitive quick-service sandwich segment and built a cult-like campus and urban customer base.

In 2019, Inspire Brands — the Atlanta-based multi-brand restaurant company owned by Roark Capital Group — acquired Jimmy John’s for approximately $765 million, adding it to a portfolio that now includes Arby’s, Buffalo Wild Wings, Sonic Drive-In, Dunkin’, Baskin-Robbins, and Rusty Taco. Despite the Inspire acquisition, Jimmy John’s retains its Champaign, Illinois headquarters and operational Support Center — consistent with Inspire’s brand-preserving decentralized management philosophy, as seen with Sonic’s Oklahoma City HQ. Jimmy John Liautaud stepped down as Chairman and CEO following the Inspire acquisition; the brand is now managed through Inspire Brands’ Atlanta corporate structure.

Jimmy John’s operates 2,700+ locations across 43 US states, with approximately 98%+ of locations operated by independent franchisees.

Quick Facts

Founded

January 13, 1983 (Charleston, IL, near EIU campus, by Jimmy John Liautaud)

HQ

2212 Fox Drive, Champaign, IL 61820

HQ phone

 (217) 356-9900

HQ fax

 (217) 359-2956

Customer service

(866) 276-6302

Chairman

James J. Liautaud (founder; stepped back from active CEO role post-Inspire acquisition)

Parent company

 Inspire Brands (Atlanta, GA; owned by Roark Capital Group) — acquired 2019 for ~$765M

Locations

2,700+ in 43 states; 98%+ franchised

What Brings You Here? Find the Right Contact

Jimmy John’s customer — order complaint or bad experience

 Call (866) 276-6302 or submit feedback at jimmyjohns.com/contact. For in-store or delivery food quality and service issues, speaking with the restaurant manager is the fastest resolution path. Since 98%+ of Jimmy John’s locations are independently franchised, the franchisee-owner and their managers have primary resolution authority.

Jimmy John’s delivery complaint — late or wrong order

 Jimmy John’s built its brand on “freaky fast” in-house delivery. For delivery complaints, call (866) 276-6302 or contact the specific location directly. For orders placed via third-party apps (DoorDash, Uber Eats), contact the respective delivery platform for resolution as they own the transaction.

Food safety complaint (illness or foreign object)

 Call (866) 276-6302 and request the food safety or quality assurance team. Also report to your local county health department and the FDA at reportaproblem.food.gov.

Franchise inquiry

Jimmy John’s requires a franchise fee of approximately $35,000 with a total investment range of $330,500–$556,000 per location. For franchise information, visit jimmyjohns.com/franchising.

Media / press

 Contact Inspire Brands Communications at inspirebrands.com or the Champaign HQ at (217) 356-9900.

Legal / subpoena

Serve Jimmy John’s Enterprises, Inc., 2212 Fox Drive, Champaign, IL 61820. Confirm the registered agent through the Illinois Secretary of State at ilsos.gov.

Phone & Contact Directory

Customer Service

(866) 276-6302

Corporate HQ

(217) 356-9900

HQ fax

 (217) 359-2956

Website

 jimmyjohns.com

Parent (Inspire Brands)

inspirebrands.com

Corporate Headquarters & Office Addresses

Principal corporate headquarters

Jimmy John’s Enterprises, Inc.
2212 Fox Drive
Champaign, IL 61820
United States
Phone: (217) 356-9900

Parent company headquarters

Inspire Brands
3 Glenlake Pkwy, Sandy Springs
Atlanta, GA 30328

About the Champaign HQ: Jimmy John’s corporate campus at 2212 Fox Drive sits in Champaign, Illinois — the twin city to Urbana and home to the University of Illinois at Urbana-Champaign (UIUC). Champaign has been Jimmy John’s home since the brand relocated its headquarters from the founding location in Charleston, IL shortly after its initial growth phase — and the company has remained deeply committed to the Champaign community for over four decades. Jimmy John Liautaud’s decision to stay in Champaign rather than relocate to a major metro mirrors the founding ethos of the brand: a no-frills, Midwestern, blue-collar work ethic that became central to Jimmy John’s identity and culture. The Inspire Brands acquisition in 2019 preserved the Champaign HQ, and the building continues to operate as the brand’s Support Center for franchise operations, training, marketing, and supply chain.

How to Escalate a Complaint

1. Speak with the restaurant manager on duty — For in-store food quality and service issues, the franchisee’s manager has direct resolution authority. Since 98%+ of locations are franchised, the owner-operator is ultimately responsible for their restaurant’s performance.
2. Call (866) 276-6302 — For unresolved in-store and delivery complaints, and general customer service escalations. Document the rep name and reference number.
3. Mail to the Champaign HQ — Write to Jimmy John’s Enterprises, Inc., Customer Relations, 2212 Fox Drive, Champaign, IL 61820. Send certified mail with the restaurant address, date, prior contact history, and resolution requested.
4. Report food safety to your local health department — Your county health department has direct restaurant inspection authority over the specific Jimmy John’s location.
5. File with the FDA — For serious food safety incidents, report at reportaproblem.food.gov.
6. File with the BBB — Jimmy John’s Enterprises, Inc. is BBB Accredited, Champaign, IL. File at bbb.org.
7. File with the Illinois AG — The Illinois AG’s consumer protection division is at illinoisattorneygeneral.gov/consumers. Jimmy John’s Champaign HQ makes the Illinois AG a directly relevant authority.