Carter’s Headquarters Address, Corporate Office Location, and Contact Details
Carter’s, Inc., America’s largest children’s clothing company, is headquartered at 3438 Peachtree Road NE, Suite 1800, Atlanta, GA 30326 in the Phipps Tower. Consumer affairs runs at 1-888-782-9548; the headquarters does not publish a general switchboard.
| Headquarters address | Carter’s, Inc. 3438 Peachtree Road NE, Suite 1800 Atlanta, GA 30326 United States |
|---|---|
| Corporate HQ phone | no public switchboard |
| Customer service | 1-888-782-9548 |
| Website | carters.com |
About Carter’s
Carter’s is the largest marketer of young children’s clothing in North America, the company behind the Carter’s and OshKosh B’gosh brands, Child of Mine at Walmart, and Just One You at Target, with its bodysuits, sleep-and-play sets, and toddler basics found in practically every American nursery. The company traces its history to 1865, when William Carter cranked out woolen mittens in a New England kitchen, and it now sells through hundreds of its own stores plus national retail partners.
The company moved its corporate offices to Phipps Tower in Atlanta’s Buckhead district, consolidating the corporate, design, and sourcing organization that serves the brands’ global supply chain. Consumers reach the company through consumer affairs and the brand websites, while the Buckhead offices handle brand, licensing, and corporate functions. Searches for the corporate office usually come from product-quality complaints and employment verification.
Carter’s Phone Numbers and Contact Directory
| Consumer affairs (US) | 1-888-782-9548 |
What Brings You Here? Find the Right Contact
- Order, return, or product question: call 1-888-782-9548 or use the help section at carters.com, which keeps a written record of requests.
- Product safety or quality complaint: report through consumer affairs with photos and purchase details; safety issues may also be reported to the CPSC.
- OshKosh B’gosh question: OshKosh shares the Carter’s consumer care line and support systems.
- My Carter’s rewards account: resolve through the website account settings, then call consumer affairs if rewards did not post.
- Corporate, vendor, or media inquiry: use the corporate contact routes for the Buckhead headquarters and licensing desks.
Carter’s Corporate Headquarters and Office Addresses
Corporate headquarters
Carter’s, Inc.
3438 Peachtree Road NE, Suite 1800
Atlanta, GA 30326
United States
Prior headquarters
The company’s earlier Atlanta offices at The Proscenium, 1170 Peachtree Street NE, still appear in SEC filings and older directories, so both addresses circulate in corporate records.
Phipps Tower sits in the heart of Buckhead on the Peachtree corridor, among Atlanta’s premier office addresses. The company also runs design and sourcing operations connected to its global supply chain, so the office is the corporate brain rather than a customer-facing location.
How to Escalate a Complaint to Carter’s Corporate
- Call customer service first. Use the published support number (1-888-782-9548) and document the date, the representative’s name, and the case reference number before you hang up.
- Ask for a supervisor or the escalation team. First-line agents have limited authority; supervisors, retention, or executive-relations teams can approve credits, refunds, and exceptions.
- Move the case to a written channel. Email, secure chat, or an in-app case creates a timestamped record that is far stronger than phone notes when you escalate further.
- Send a certified letter to the headquarters. Write to Carter’s, Inc., 3438 Peachtree Road NE, Suite 1800, Atlanta, GA 30326, United States. Include your account or order number, prior contact dates, representative names, and the specific resolution you want.
- Use a credit card chargeback if you paid by card. Card issuers can reverse disputed charges, typically within 60 to 120 days of the transaction.
- File with the FTC. Use reportfraud.ftc.gov; the FTC builds enforcement cases from complaint patterns.
- File with your state Attorney General. The Georgia AG consumer protection division accepts complaints by mail and online.
- File with the BBB. A public BBB complaint usually produces a formal written company response within 30 days.
Frequently Asked Questions
Where is the Carter’s corporate office?
Carter’s, Inc. is headquartered at 3438 Peachtree Road NE, Suite 1800, Atlanta, GA 30326, in the Phipps Tower in Buckhead.
What is the Carter’s customer service phone number?
Consumer affairs is 1-888-782-9548 for Carter’s and OshKosh B’gosh questions in the United States.
Who owns Carter’s?
Carter’s, Inc. is a publicly traded company on the NYSE under the ticker CRI, owning the Carter’s and OshKosh B’gosh brands and their licensed lines.
Is OshKosh B’gosh part of Carter’s?
Yes. Carter’s acquired OshKosh B’gosh in 2005, and both brands are run from the Atlanta headquarters with shared support systems.
Why do some filings list 1170 Peachtree Street?
1170 Peachtree Street NE, The Proscenium, is the company’s prior headquarters; the current offices are in Phipps Tower at 3438 Peachtree Road NE.
How do I file a complaint against Carter’s?
Document the order and contacts, then file with the FTC, the Georgia Attorney General’s consumer protection division, or the BBB. Product safety issues can also go to the CPSC. Certified letters can be sent to 3438 Peachtree Road NE, Suite 1800, Atlanta, GA 30326.