ADT Headquarters Address, Corporate Office Location, and Contact Details
ADT Inc. is headquartered at 1501 Yamato Road, Boca Raton, FL 33431. Customer service runs at 1-800-238-2727, and new-system sales are handled at 1-800-796-0193; the headquarters does not publish a general switchboard.
| Headquarters address | ADT Inc. 1501 Yamato Road Boca Raton, FL 33431 United States |
|---|---|
| Corporate HQ phone | no public switchboard |
| Customer service | 1-800-238-2727 |
| Website | adt.com |
About ADT
ADT is the largest home security and alarm monitoring company in the United States, a brand that traces its roots to 1874 and today protects millions of homes and businesses with 24/7 monitoring centers, intrusion and life-safety alarms, and the ADT+ smart-home platform. The company went through private-equity ownership under Apollo before returning to public markets on the NYSE under the ticker ADT, with Google’s Nest partnership bringing its services into smart homes.
The Boca Raton headquarters anchors the corporate and technology functions, while monitoring happens around the clock at dedicated customer monitoring centers across the country and installation work runs through authorized dealers and company branches. Customers interact with the service and sales lines rather than the corporate campus, which is why contract and monitoring disputes dominate corporate-office searches.
ADT Phone Numbers and Contact Directory
| Customer service | 1-800-238-2727 |
| New customer sales | 1-800-796-0193 |
What Brings You Here? Find the Right Contact
- Existing system, billing, or monitoring question: call 1-800-238-2727 or use the MyADT account portal, which keeps a written record of requests.
- Alarm going off or technical trouble: monitoring centers call you on event; for service appointments use the portal or the service line with your system’s details.
- New system or moving service: call the sales line or start online; moving customers can transfer monitoring to a new address.
- Contract, cancellation, or billing dispute: call service first and document the case, then escalate in writing so the contract terms are on record.
- Corporate, vendor, or media inquiry: use the corporate contact routes at adt.com for partnerships and press.
ADT Corporate Headquarters and Office Addresses
Corporate headquarters
ADT Inc.
1501 Yamato Road
Boca Raton, FL 33431
United States
Monitoring network
Customer monitoring runs around the clock from dedicated ADT monitoring centers in the United States and Canada, separate from the Boca Raton corporate offices.
The Yamato Road headquarters sits in Boca Raton’s technology corridor in Palm Beach County, a corporate campus for the security company’s leadership, product, and technology teams. Customers should always start with the service line or portal, since the office has no walk-in customer counter.
How to Escalate a Complaint to ADT Corporate
- Call customer service first. Use the published support number (1-800-238-2727) and document the date, the representative’s name, and the case reference number before you hang up.
- Ask for a supervisor or the escalation team. First-line agents have limited authority; supervisors, retention, or executive-relations teams can approve credits, refunds, and exceptions.
- Move the case to a written channel. Email, secure chat, or an in-app case creates a timestamped record that is far stronger than phone notes when you escalate further.
- Send a certified letter to the headquarters. Write to ADT Inc., 1501 Yamato Road, Boca Raton, FL 33431, United States. Include your account or order number, prior contact dates, representative names, and the specific resolution you want.
- Use a credit card chargeback if you paid by card. Card issuers can reverse disputed charges, typically within 60 to 120 days of the transaction.
- File with the FTC. Use reportfraud.ftc.gov; the FTC builds enforcement cases from complaint patterns.
- File with your state Attorney General. The Florida AG consumer protection division accepts complaints by mail and online.
- File with the BBB. A public BBB complaint usually produces a formal written company response within 30 days.
Frequently Asked Questions
Where is the ADT corporate office?
ADT Inc. is headquartered at 1501 Yamato Road, Boca Raton, FL 33431, in Palm Beach County’s tech corridor.
What is the ADT customer service phone number?
Customer service for existing customers is 1-800-238-2727, and new-system sales are handled at 1-800-796-0193.
Who owns ADT?
ADT is a publicly traded company on the NYSE under the ticker ADT, after years of majority ownership by Apollo Global Management that ended as the company returned to full public ownership.
How long has ADT been in business?
ADT’s roots reach to 1874 as American District Telegraph, making it one of the oldest security and communications brands in the United States.
How do I cancel my ADT contract?
Review the contract term first, then call 1-800-238-2727 and request cancellation in writing; document the case number. Unauthorized extensions of monitoring contracts are a common dispute and state consumer agencies track them.
How do I file a complaint against ADT?
Document every call and case number, then file with the FTC, the Florida Attorney General’s consumer protection division, and the BBB. Certified letters can be sent to 1501 Yamato Road, Boca Raton, FL 33431.