Asurion Headquarters Address, Corporate Office Location, and Contact Details
Asurion, LLC is headquartered at 140 11th Avenue North, Nashville, TN 37203. The corporate line is (615) 837-3000, and device protection claims are handled through carrier-specific lines such as 1-888-881-2622 for Verizon phone claims.
| Headquarters address | Asurion, LLC 140 11th Avenue North Nashville, TN 37203 United States |
|---|---|
| Corporate HQ phone | (615) 837-3000 |
| Customer service | 1-888-881-2622 (carrier claim lines vary) |
| Website | asurion.com |
About Asurion
Asurion is the company behind most phone insurance and tech protection plans in the United States. When a carrier offers device protection, or a retailer sells an extended warranty on electronics, the claims, repair, and replacement machinery behind it is very often Asurion, which handles tens of millions of claims a year and runs one of the largest device repair and refurbishment operations in the country.
The company grew out of a roadside-assistance business in the 1990s and consolidated into protection plans for phones, appliances, and home tech, with major operations in Nashville and large contact-center and repair footprints across several states. Because Asurion’s plans are sold through carriers and retailers under their names, customers usually reach the company through a brand-specific claims line rather than a single public number. Searches for the corporate office typically come from claim disputes and frustrated claims experiences.
Asurion Phone Numbers and Contact Directory
| Corporate office | (615) 837-3000 |
| Verizon device protection claims | 1-888-881-2622 |
What Brings You Here? Find the Right Contact
- Phone claim (Verizon): call 1-888-881-2622 or file at phoneclaim.com/verizon; keep the claim number for every follow-up.
- Phone claim (other carriers): use the claim link or number on your carrier’s insurance page, such as phoneclaim.com for AT&T, T-Mobile, and Sprint-lineage programs; each carrier has its own line.
- HomePlus, appliance, or retailer warranty claims: start at asurion.com/contact-us and pick the retailer or product brand, which routes to the right claim desk.
- Repair or replacement status: track in the Asurion app or through your carrier’s claim portal rather than calling the corporate line.
- Corporate, vendor, or media inquiry: use the contact routes at asurion.com; media and legal notices are listed separately.
Asurion Corporate Headquarters and Office Addresses
Corporate headquarters
Asurion, LLC
140 11th Avenue North
Nashville, TN 37203
United States
Claims and repair operations
Claim intake is split by carrier and retailer across dedicated phone lines and sites like phoneclaim.com, with large contact-center and repair facilities in Tennessee, Texas, and other states.
The headquarters sits at the edge of downtown Nashville in the Gulch-adjacent 11th Avenue corridor. The office houses corporate functions, and claim questions are always routed to program-specific lines, so mailing legal notices rather than visiting is the practical path.
How to Escalate a Complaint to Asurion Corporate
- Call customer service first. Use the published support number (1-888-881-2622 (carrier claim lines vary)) and document the date, the representative’s name, and the case reference number before you hang up.
- Ask for a supervisor or the escalation team. First-line agents have limited authority; supervisors, retention, or executive-relations teams can approve credits, refunds, and exceptions.
- Move the case to a written channel. Email, secure chat, or an in-app case creates a timestamped record that is far stronger than phone notes when you escalate further.
- Send a certified letter to the headquarters. Write to Asurion, LLC, 140 11th Avenue North, Nashville, TN 37203, United States. Include your account or order number, prior contact dates, representative names, and the specific resolution you want.
- File with your state insurance commissioner. Insurance departments can compel written company responses on claim and policy disputes; use your own state’s department.
- File with the company’s home-state regulator. The Tennessee insurance department supervises the company’s licenses and market conduct.
- Request an independent review if available. Many states offer external review for denied claims; ask your insurance department about eligibility.
- File with the BBB and your state Attorney General. Public complaints document patterns that regulators and courts can act on.
Frequently Asked Questions
Where is the Asurion corporate office?
Asurion, LLC is headquartered at 140 11th Avenue North, Nashville, TN 37203, listed on the company’s own legal notice pages.
What is the Asurion phone number?
The corporate line is (615) 837-3000. For claims, use the carrier- or retailer-specific line, for example 1-888-881-2622 for Verizon device protection claims.
Is Asurion owned by Verizon or AT&T?
No. Asurion is an independent, privately held company. Carriers and retailers sell Asurion-backed protection plans under their own names, which creates the impression of ownership.
How do I file an Asurion claim?
File through your carrier’s or retailer’s claim page, such as phoneclaim.com for major carrier phone plans, or through asurion.com for home and appliance plans. Have the device details and proof of purchase ready.
Why does my Asurion claim line differ from a friend’s?
Asurion runs separate claim operations for each carrier and retailer program, so the correct phone number depends on which plan you bought, not on Asurion itself.
How do I file a complaint against Asurion?
Document your claim number and every contact, then file with your state insurance commissioner, the FTC, the BBB, and your state Attorney General. Because protection plans are insurance products, the insurance department can compel a written response. Certified letters can be sent to 140 11th Avenue North, Nashville, TN 37203.