MetaBank Headquarters Address, Corporate Office Location, and Contact Details
MetaBank, N.A., which renamed its brand to Pathward in 2022, is headquartered at 5501 S Broadband Lane, Sioux Falls, SD 57108. Customer service depends on the specific card or lending program, and the corporate line is (605) 782-1767.
| Headquarters address | MetaBank, N.A. 5501 S Broadband Lane Sioux Falls, SD 57108 United States |
|---|---|
| Corporate HQ phone | (605) 782-1767 |
| Customer service | varies by card program; see pathward.com |
| Website | pathward.com |
About MetaBank
MetaBank is the national bank that millions of Americans have touched without knowing its name: for years it issued a large share of the prepaid debit cards, payroll cards, government benefit cards, and tax refund transfer products distributed by other brands. Founded in Sioux Falls in 1954 as a community bank, the company leaned into banking-as-a-service and became one of the leading sponsors of consumer fintech programs, including major tax-refund and stimulus-card programs.
In 2022 the company unified its corporate identity under the name Pathward, with MetaBank, N.A. remaining the chartered bank entity, and the holding company trades on Nasdaq as Pathward Financial (CASH). Because its products are white-labeled, the number to call for an account almost always belongs to the program brand on the front of the card, not the bank itself. That routing quirk is the single most common reason people search for MetaBank’s corporate office.
MetaBank Phone Numbers and Contact Directory
| Corporate headquarters | (605) 782-1767 |
What Brings You Here? Find the Right Contact
- Question about a prepaid, payroll, or benefit card: call the customer service number printed on the back of your card; program phones are run by the brand that issued the card, with Pathward as the bank behind it.
- Tax refund transfer or stimulus-card question: use the program’s own support line from the card packet; Pathward’s corporate desk cannot access individual card accounts.
- Cardholder dispute or fraud on a program card: report through the card program’s number immediately, then follow up in writing so the dispute is timestamped.
- Corporate, vendor, or banking-partnership inquiry: use the contact routes at pathward.com, which split cardholders, lending, and payments sponsorship into separate desks.
- Investor relations: Pathward Financial investor contacts are listed on the company’s investor relations site.
MetaBank Corporate Headquarters and Office Addresses
Corporate headquarters
MetaBank, N.A. (Pathward)
5501 S Broadband Lane
Sioux Falls, SD 57108
United States
Why one bank, many names
Pathward sponsors programs for consumer brands across tax, payroll, benefits, and consumer lending. Each program carries its own brand and support line, so the Sioux Falls headquarters is a corporate and banking-operations site, not a consumer service center.
The headquarters sits in Sioux Falls’ growing technology corridor south of the city center, in a state that has long made itself friendly to national bank charters. The building is a corporate office with security check-in, and there is no walk-in counter for cardholder questions.
How to Escalate a Complaint to MetaBank Corporate
- Call customer service first. Use the published support number (varies by card program; see pathward.com) and document the date, the representative’s name, and the case reference number before you hang up.
- Ask for a supervisor or the escalation team. First-line agents have limited authority; supervisors, retention, or executive-relations teams can approve credits, refunds, and exceptions.
- Move the case to a written channel. Email, secure chat, or an in-app case creates a timestamped record that is far stronger than phone notes when you escalate further.
- Send a certified letter to the headquarters. Write to MetaBank, N.A., 5501 S Broadband Lane, Sioux Falls, SD 57108, United States. Include your account or order number, prior contact dates, representative names, and the specific resolution you want.
- File with the CFPB. Banks must respond to Consumer Financial Protection Bureau complaints. File at consumerfinance.gov/complaint.
- File with the bank’s federal regulator. National banks are supervised by the OCC; use helpwithmybank.gov for an additional escalation layer.
- File with your state Attorney General. The South Dakota AG and your home-state AG both accept banking and lending complaints.
- Use the BBB as a final documentation layer. BBB complaints create a public record and often trigger a formal company response within weeks.
Frequently Asked Questions
Where is the MetaBank corporate office?
MetaBank, N.A. is headquartered at 5501 S Broadband Lane, Sioux Falls, SD 57108, per the FDIC’s bank record for the charter.
What is the MetaBank phone number?
The corporate line is (605) 782-1767. For any card account, call the number on the back of the card, because MetaBank’s programs are run under other brands that operate their own support lines.
Did MetaBank change its name?
Yes. In 2022 the company rebranded as Pathward, and the bank charter continues as MetaBank, N.A. The holding company is Pathward Financial, traded on Nasdaq as CASH.
Is MetaBank a real bank?
Yes. MetaBank, N.A. is a federally chartered national bank supervised by the Office of the Comptroller of the Currency and insured by the FDIC, headquartered in Sioux Falls, South Dakota.
Why did I get a card from MetaBank?
Cards branded by tax software companies, employers, government agencies, and consumer apps are often issued by MetaBank behind the scenes. The bank sponsors the program while the front-of-card brand handles customer service.
How do I file a complaint against MetaBank or Pathward?
For a card account, start with the program brand’s support line and keep records. Then file with the CFPB at consumerfinance.gov/complaint and the OCC as the bank’s regulator at helpwithmybank.gov. Certified letters can be sent to 5501 S Broadband Lane, Sioux Falls, SD 57108.