Alabama Power Headquarters Address, Corporate Office Location, and Contact Details
Alabama Power Company is headquartered at 600 North 18th Street, Birmingham, AL 35203, the landmark Alabama Power Building in downtown Birmingham. Customer service runs at 1-800-245-2244, and power outages are reported at 1-800-888-2726.
| Headquarters address | Alabama Power Company 600 North 18th Street Birmingham, AL 35203 United States |
|---|---|
| Corporate HQ phone | no public switchboard |
| Customer service | 1-800-245-2244 |
| Website | alabamapower.com |
About Alabama Power
Alabama Power Company is the investor-owned electric utility that serves roughly 1.5 million customers across the southern two-thirds of Alabama, operating as one of the four core utilities of the Southern Company system. Founded in 1906, the company built the hydroelectric dams that still shape Alabama’s river lakes, added coal, gas, and nuclear generation over the decades, and today manages one of the largest service territories in the Southeast.
The company’s art deco headquarters tower at 600 North 18th Street has anchored downtown Birmingham since the early twentieth century, and the company remains one of the state’s largest employers and landowners. Customer interactions happen almost entirely through the service line, the website and app, and local business offices rather than the corporate tower, which is why billing and outage numbers matter far more than a switchboard.
Alabama Power Phone Numbers and Contact Directory
| Customer service | 1-800-245-2244 |
| Report an outage | 1-800-888-2726 |
What Brings You Here? Find the Right Contact
- Billing, payments, or account changes: call 1-800-245-2244 or manage the account at alabamapower.com, which keeps a written record of every request.
- Power outage or downed line: call 1-800-888-2726 or report in the app; for a downed line, stay away and call 911 first.
- Starting or moving service: start, stop, or transfer service through the website before calling, then call if a deposit or identifier blocks the request.
- Payment assistance and medical needs programs: ask customer service about energy assistance programs and register medical-critical equipment on the account.
- Business, industrial, or economic development inquiry: use the business section of alabamapower.com, which routes to corporate account managers.
- Media or corporate inquiry: newsroom contacts are listed on alabamapower.com, with corporate media relations at the Birmingham headquarters.
Alabama Power Corporate Headquarters and Office Addresses
Corporate headquarters
Alabama Power Company
600 North 18th Street
Birmingham, AL 35203
United States
Mailing address
Alabama Power Company
P.O. Box 2641
Birmingham, AL 35291-0001
United States (payments and general mail)
The Alabama Power Building at 600 North 18th Street is one of Birmingham’s most recognizable towers and anchors the company’s downtown campus. The company also operates a large service and operations presence across the state, so field crews and business offices, not the headquarters, handle most customer-facing work.
How to Escalate a Complaint to Alabama Power Corporate
- Call customer service first. Use the published support number (1-800-245-2244) and document the date, the representative’s name, and the case reference number before you hang up.
- Ask for a supervisor or the escalation team. First-line agents have limited authority; supervisors, retention, or executive-relations teams can approve credits, refunds, and exceptions.
- Move the case to a written channel. Email, secure chat, or an in-app case creates a timestamped record that is far stronger than phone notes when you escalate further.
- Send a certified letter to the headquarters. Write to Alabama Power Company, 600 North 18th Street, Birmingham, AL 35203, United States. Include your account or order number, prior contact dates, representative names, and the specific resolution you want.
- File with your state public service commission. Utility regulators can compel written company responses on billing, service, and disconnection disputes.
- Petition the FERC for wholesale or transmission issues. Federal transmission and wholesale power matters run through the Federal Energy Regulatory Commission.
- File with your state Attorney General. The Alabama AG consumer protection division accepts utility billing and shutoff complaints.
- Use the BBB as a documentation layer. A public BBB complaint creates a timestamped company response on the record.
Frequently Asked Questions
Where is the Alabama Power corporate office?
Alabama Power Company is headquartered at 600 North 18th Street, Birmingham, AL 35203, the historic Alabama Power Building in downtown Birmingham.
What is the Alabama Power customer service phone number?
Customer service is 1-800-245-2244. Power outages and hazards are reported at 1-800-888-2726.
Who owns Alabama Power?
Alabama Power is a subsidiary of Southern Company, one of the largest utility holding companies in the United States, traded on the NYSE under the ticker SO.
How do I report a power outage to Alabama Power?
Call 1-800-888-2726 or report through the Alabama Power app or website. If you see a downed power line, keep away from it and call 911 first.
Where do I mail my Alabama Power payment?
Payment and general mail goes to the company’s Birmingham post office box published on the bill, while service questions are handled at 1-800-245-2244 and alabamapower.com.
How do I file a complaint against Alabama Power?
Document each contact, then file with the Alabama Public Service Commission, which regulates the utility, and with the BBB. The PSC can order a documented company response on billing and service disputes. Certified letters can be sent to 600 North 18th Street, Birmingham, AL 35203.