Terminix Headquarters Address, Corporate Office Location, and Contact Details

About

Terminix International Company, L.P. is the largest pest control services company in the United States, headquartered at 150 Peabody Place, Memphis, Tennessee 38103 — in the heart of downtown Memphis, a few blocks from the Mississippi River in the South Main Arts District. Terminix was founded in 1927 by E.L. Bruce Co. in Memphis as one of the first professional termite and pest control companies in the US, and has been headquartered in Memphis for nearly its entire 95+ year history. The company grew under ServiceMaster — which acquired Terminix in 1986 — and was spun off as an independent public company, Terminix Global Holdings (NYSE: TMX), in 2019. In December 2021, Rentokil Initial plc — the British pest control and hygiene services giant (LSE: RTO) — announced a definitive agreement to acquire Terminix for stock and cash in a deal valued at approximately $6.7 billion, representing the largest acquisition in pest control industry history. The transaction closed on October 12, 2022, making Terminix a wholly owned subsidiary of Rentokil Initial and creating the world’s largest pest control company with approximately 4.9 million customers and 57,700 employees globally. Terminix continues to operate under its own brand identity, maintaining its Memphis HQ and serving approximately 2.9 million residential and commercial customers in 24 countries and territories through a network of more than 300 service centers and 11,500+ teammates. The company’s core services include termite control, general pest control, mosquito control, rodent control, bed bug treatment, and wildlife exclusion.

Quick Facts

Founded

1927 (Memphis, TN, by E.L. Bruce Co.)

HQ

150 Peabody Place, Memphis, TN 38103

Alternate HQ address

860 Ridge Lake Boulevard, Memphis, TN 38103

HQ phone

(855) 485-6300

Customer service

1-800-837-6464

CEO

Nick Ranjit (Terminix North America)

Parent company

Rentokil Initial plc (LSE: RTO, London, UK) — acquired Oct 12, 2022 for ~$6.7B

Revenue

~$3.3 billion; Customers: 2.9M+ in 24 countries and territories

What Brings You Here? Find the Right Contact

Terminix residential customer — service complaint or missed treatment

Call 1-800-837-6464 (24/7) or visit terminix.com/contact-us. For service quality issues, missed appointments, ineffective treatments, or technician disputes, Terminix’s customer service team handles scheduling re-treatments and billing credits. All Terminix residential plans include a satisfaction guarantee — if pests return between scheduled visits, Terminix will re-treat at no extra charge.

Terminix termite treatment complaint or warranty dispute

Terminix termite contracts include a Termite Guarantee — covering re-treatment and, in some plans, structural damage repair up to specified limits. For termite warranty disputes, call 1-800-837-6464 and request the termite warranty department. Have your contract number and treatment history ready.

Terminix billing dispute or contract cancellation

For billing errors, unauthorized charges, or contract cancellation requests, call 1-800-837-6464. Note that most Terminix contracts have specific cancellation clauses — review your service agreement before calling for the applicable notice period and any early termination fees.

Terminix commercial pest control inquiry

For commercial pest management services — restaurants, hotels, healthcare, office buildings — call 1-800-837-6464 or visit terminix.com/commercial. Terminix’s commercial team handles inspections, customized treatment programs, and regulatory compliance documentation.

Vendor / supplier inquiry

Direct all supplier inquiries to Terminix International Company, L.P., 150 Peabody Place, Memphis, TN 38103.

Legal / subpoena

Serve Terminix International Company, L.P., 150 Peabody Place, Memphis, TN 38103. For parent company matters, serve Rentokil Initial plc, Rentokil Initial House, Felcourt, East Grinstead, West Sussex, RH19 2JY, United Kingdom. Confirm US registered agent through the Tennessee Secretary of State at sos.tn.gov.

Media / press

Contact Terminix communications through news.terminix.com or the corporate HQ at (855) 485-6300.

Phone & Contact Directory

Customer Service (24/7)

1-800-837-6464 — Service complaints, scheduling, billing, and cancellations.

Alternate customer service

(855) 892-1152

Corporate HQ

(855) 485-6300

Website

terminix.com

Newsroom

news.terminix.com

Careers

terminix.com/careers

Corporate Headquarters & Office Addresses

Principal corporate headquarters

Terminix International Company, L.P.
150 Peabody Place
Memphis, TN 38103
United States
Phone: (855) 485-6300

Alternate/legacy HQ address (also in corporate databases)

860 Ridge Lake Boulevard
Memphis, TN 38103

Parent company headquarters

Rentokil Initial plc
Rentokil Initial House
Felcourt, East Grinstead
West Sussex, RH19 2JY
United Kingdom

Key US service centers and regional offices

• Farmers Branch, TX: 11499 Luna Road (major Southwest service hub)
• Orlando, FL: Regional operations
• Atlanta, GA: Regional operations

About the Memphis HQ: The Terminix corporate headquarters at 150 Peabody Place is situated in downtown Memphis — steps from the iconic Peabody Hotel on Peabody Place in the central business district. Terminix has maintained a Memphis headquarters for nearly its entire history, having been founded there in 1927. In 2007, ServiceMaster — then-parent of Terminix — relocated its own global headquarters from Downers Grove, Illinois to Memphis specifically to consolidate with Terminix’s established presence, underscoring how central Memphis is to the Terminix identity. The Peabody Place address has served as the operational hub through Terminix’s transitions: from ServiceMaster subsidiary to independent public company (2019) to Rentokil Initial subsidiary (2022).

How to Escalate a Complaint

1. Call 1-800-837-6464 and invoke your satisfaction guarantee — All Terminix plans include a service guarantee — if the treatment didn’t work, Terminix will re-treat at no charge. This is the fastest path to a remedy for ineffective service.
2. Request a branch manager or customer retention specialist — When calling 1-800-837-6464, ask specifically to speak with a branch manager or customer resolution specialist — they have greater authority to approve refunds, extend warranties, and override contract terms.
3. Mail to the Memphis HQ — Write to Terminix International Company, L.P., Customer Relations, 150 Peabody Place, Memphis, TN 38103. Send certified mail. Include your account/contract number, prior contact history, and resolution requested.
4. File with the BBB — Terminix is listed with the BBB. File at bbb.org.
5. File with your state Department of Agriculture or Pesticide Regulatory Authority — Pest control companies are licensed and regulated at the state level in all 50 states. Technician conduct, chemical misuse, and licensing violations are handled by your state’s pesticide regulatory body — often the Department of Agriculture.
6. File with the EPA — For pesticide misuse, improper chemical application, or chemical exposure complaints, file with the US Environmental Protection Agency at epa.gov/pesticides or your state’s EPA counterpart.
7. File with the Tennessee AG — The Tennessee AG’s consumer protection division is at tn.gov/attorneygeneral/consumer. Terminix’s Memphis HQ makes the Tennessee AG directly relevant.
8. Consult a consumer contract attorney — For disputed termite warranty damage claims (structural repair coverage), consulting a consumer contract attorney is advisable — these disputes often require legal interpretation of the service agreement terms.