NewRez Headquarters Address, Corporate Office Location, and Contact Details
NewRez LLC, one of the largest US mortgage lenders and servicers, is headquartered at 1100 Virginia Drive, Suite 125, Fort Washington, PA 19034. Customer Care is 1-866-317-2347, and loan consultants are 1-888-673-5521.
| Headquarters address | NewRez LLC 1100 Virginia Drive, Suite 125 Fort Washington, PA 19034 United States |
|---|---|
| Corporate HQ phone | 1-888-673-5521 |
| Customer service | 1-866-317-2347 |
| Website | newrez.com · mynewrez.com |
About NewRez
NewRez services and originates residential mortgages across all 50 states, managing one of the industry’s largest servicing portfolios. Formerly New Penn Financial, the company rebranded as NewRez in 2019 and has grown through acquisitions, including Caliber Home Loans in 2021, and it operates the Shellpoint Mortgage Servicing platform.
As a mortgage servicer, NewRez collects payments, manages escrows, handles loss mitigation, and services loans on behalf of investors, which is why so many searches come from homeowners whose loan servicing was transferred to NewRez, often without any action on their part. The Fort Washington headquarters, outside Philadelphia, anchors national operations.
NewRez Phone Numbers and Contact Directory
| Customer Care (servicing) | 1-866-317-2347 |
| Loan consultants (originations) | 1-888-673-5521 |
| NewRez Mortgage LLC | 1-877-276-5550 |
What Brings You Here? Find the Right Contact
- Payment, escrow, or statement question: call Customer Care at 1-866-317-2347 or use mynewrez.com, which documents every request.
- Your loan was transferred to NewRez: this is normal investor-directed servicing; verify the notice, then register at mynewrez.com before your first payment due date.
- Hardship, forbearance, or modification: call Customer Care immediately and ask for loss mitigation; document the workout options offered.
- Payoff request: submit through mynewrez.com; servicers must send payoff statements within regulatory timelines.
- Refinance or new loan: call 1-888-673-5521 for origination teams.
- Legal, subpoena, or qualified written request: serve documents on NewRez LLC at the Fort Washington address and follow RESPA notice requirements.
NewRez Corporate Headquarters and Office Addresses
Corporate headquarters
NewRez LLC
1100 Virginia Drive, Suite 125
Fort Washington, PA 19034
United States
Corporate mailing address
NewRez LLC (use the address printed on your servicing statement)
The Fort Washington campus anchors servicing and origination operations for the national portfolio. Homeowners should always use the contact numbers printed on their own servicing statement, since NewRez operates multiple loan platforms with distinct support lines.
How to Escalate a Complaint to NewRez Corporate
- Call customer service first. Use the published support number (1-866-317-2347) and document the date, the representative’s name, and the case reference number before you hang up.
- Ask for a supervisor or the escalation team. First-line agents have limited authority; supervisors, retention, or executive-relations teams can approve credits, refunds, and exceptions.
- Move the case to a written channel. Email, secure chat, or an in-app case creates a timestamped record that is far stronger than phone notes when you escalate further.
- Send a certified letter to the headquarters. Write to NewRez LLC, 1100 Virginia Drive, Suite 125, Fort Washington, PA 19034, United States. Include your account or order number, prior contact dates, representative names, and the specific resolution you want.
- File with the CFPB. Mortgage servicers must respond to Consumer Financial Protection Bureau complaints, typically within 15 to 30 days: consumerfinance.gov/complaint.
- Send a formal error notice or request under RESPA. Servicers must acknowledge and respond to written notices of error and information requests within regulatory timelines.
- File with your state financial regulator. State banking or financial services departments regulate mortgage servicing licenses.
- File with your state Attorney General and the BBB. Foreclosure and fee abuse patterns are tracked by state AGs; BBB complaints create a documented record.
Frequently Asked Questions
Where is the NewRez corporate office?
NewRez LLC is headquartered at 1100 Virginia Drive, Suite 125, Fort Washington, PA 19034. Customer Care is 1-866-317-2347, and loan consultants are 1-888-673-5521.
What is the NewRez customer service phone number?
Servicing customers call 1-866-317-2347. New loan inquiries go to 1-888-673-5521. The mynewrez.com portal handles payments and messages in writing.
Why did my mortgage get sold to NewRez?
Investors routinely sell mortgage servicing rights. Your loan terms, balance, and rate do not change when servicing transfers to NewRez; only where you pay changes. Watch for the transfer notice and first-payment instructions.
Is NewRez the same as Shellpoint?
Shellpoint Mortgage Servicing is NewRez’s servicing platform, and loans may show either name. Both are part of the same corporate family headquartered in Fort Washington, Pennsylvania.
How do I file a complaint against NewRez?
Call 1-866-317-2347 first and record the case number. Mortgage servicers must respond to CFPB complaints: file at consumerfinance.gov/complaint. You can also file with your state financial regulator, the Pennsylvania Department of Banking and Securities, or the BBB.
Does NewRez buy or refinance loans?
Yes. Beyond servicing, NewRez originates mortgages through retail and wholesale channels, including the NewRez Mortgage brand at 1-888-673-5521.