Chico’s FAS Headquarters Address, Corporate Office Location, and Contact Details
Chico’s FAS, Inc., the company behind Chico’s, White House Black Market, and Soma, is headquartered at 11215 Metro Parkway, Fort Myers, FL 33966. The corporate number is (239) 275-4511, and customer care is 1-888-788-4258 for brand orders and accounts.
| Headquarters address | Chico’s FAS, Inc. 11215 Metro Parkway Fort Myers, FL 33966 United States |
|---|---|
| Corporate HQ phone | (239) 275-4511 |
| Customer service | 1-888-788-4258 |
| Website | chicosfas.com · chicos.com |
About Chico’s FAS
Chico’s FAS designs and sells women’s apparel and intimates through three brands: Chico’s, White House Black Market, and Soma, across roughly 1,300 company-operated and franchise stores plus e-commerce. The company was founded in 1983 on Sanibel Island, Florida, by Marvin and Helene Gralnick, and the Fort Myers area has remained its home base ever since.
Chico’s FAS was taken private by Sycamore Partners in early 2024, ending its two decades as a public company (formerly NYSE: CHS). Corporate functions for all three brands run from the Metro Parkway campus, while brand-specific customer care teams handle orders, returns, and rewards.
Chico’s FAS Phone Numbers and Contact Directory
| Customer care (Chico’s, WHBM, Soma) | 1-888-788-4258 |
| Corporate office | (239) 275-4511 |
What Brings You Here? Find the Right Contact
- Order, return, or exchange (any brand): call 1-888-788-4258 or use the brand’s website chat for a written record.
- MyChico’s? rewards or credit card question: manage through the brand site account portal; card questions go to the card issuer listed on your statement.
- Store experience complaint: use the brand’s customer care line with the store number.
- Vendor or wholesale inquiry: route through chicosfas.com corporate contacts.
- Careers: apply through each brand’s careers page.
Chico’s FAS Corporate Headquarters and Office Addresses
Corporate headquarters
Chico’s FAS, Inc.
11215 Metro Parkway
Fort Myers, FL 33966
United States
Founding roots
Sanibel Island, FL: first Chico’s store (1983)
The Metro Parkway campus houses design, merchandising, and corporate functions for all three brands, a short drive from where Marvin and Helene Gralnick opened the original Chico’s store. Since the Sycamore Partners acquisition, the three brands continue to operate as distinct labels under one Fort Myers corporate roof.
How to Escalate a Complaint to Chico’s FAS Corporate
- Call customer service first. Use the published support number (1-888-788-4258) and document the date, the representative’s name, and the case reference number before you hang up.
- Ask for a supervisor or the escalation team. First-line agents have limited authority; supervisors, retention, or executive-relations teams can approve credits, refunds, and exceptions.
- Move the case to a written channel. Email, secure chat, or an in-app case creates a timestamped record that is far stronger than phone notes when you escalate further.
- Send a certified letter to the headquarters. Write to Chico’s FAS, Inc., 11215 Metro Parkway, Fort Myers, FL 33966, United States. Include your account or order number, prior contact dates, representative names, and the specific resolution you want.
- Use a credit card chargeback if you paid by card. Card issuers can reverse disputed charges, typically within 60 to 120 days of the transaction.
- File with the FTC. Use reportfraud.ftc.gov; the FTC builds enforcement cases from complaint patterns.
- File with your state Attorney General. The Florida AG consumer protection division accepts complaints by mail and online.
- File with the BBB. A public BBB complaint usually produces a formal written company response within 30 days.
Frequently Asked Questions
Where is the Chico’s FAS corporate office?
Chico’s FAS, Inc. is headquartered at 11215 Metro Parkway, Fort Myers, FL 33966. The corporate number is (239) 275-4511, and customer care is 1-888-788-4258.
What is the Chico’s customer service phone number?
Call 1-888-788-4258 for Chico’s, White House Black Market, and Soma orders and accounts . Website chat provides written case records.
Who owns Chico’s FAS?
Sycamore Partners, a private equity firm, acquired Chico’s FAS in early 2024. The company previously traded on the New York Stock Exchange under the ticker CHS.
What brands does Chico’s FAS own?
Chico’s FAS operates Chico’s, White House Black Market, and Soma, covering women’s apparel and intimates across stores and e-commerce.
How do I file a complaint with Chico’s FAS corporate?
Call 1-888-788-4258 with the store number and document the case, then escalate by certified letter to Chico’s FAS, Inc., 11215 Metro Parkway, Fort Myers, FL 33966. Unresolved issues can go to the FTC, the Florida Attorney General, or the BBB.
Is Chico’s FAS still a public company?
No. Sycamore Partners completed its acquisition in January 2024, making Chico’s FAS a private company.