Checkers and Rally’s Headquarters Address, Corporate Office Location, and Contact Details
Checkers and Rally’s (Checkers Drive-In Restaurants, Inc.) is headquartered at 4300 W Cypress Street, Suite 700, Tampa, FL 33607. The corporate office number is (813) 288-8196, and guest relations runs at 1-800-642-3061.
| Headquarters address | Checkers Drive-In Restaurants, Inc. 4300 W Cypress Street, Suite 700 Tampa, FL 33607 United States |
|---|---|
| Corporate HQ phone | (813) 288-8196 |
| Customer service | 1-800-642-3061 |
| Website | checkers.com · rallys.com |
About Checkers and Rally’s
Checkers and Rally’s is the double-drive-thru fast food chain famous for seasoned fries, burgers, and value pricing, operating roughly 800 locations across the United States. Checkers was founded in Mobile, Alabama, in 1985, and Rally’s in Louisville, Kentucky, in 1985 as well; the two brands merged in 1999 and now share one corporate structure, with Checkers locations in the Southeast and Rally’s in the Midwest.
The company was taken private by former CEO Rick Silva and private investors in 2025 after years as a portfolio company of Wellspring Capital Management, and corporate functions run from the Tampa campus. Because locations are a mix of company-operated and franchised restaurants, guest feedback routes through the guest relations line and website forms rather than the corporate office.
Checkers and Rally’s Phone Numbers and Contact Directory
| Guest relations | 1-800-642-3061 |
| Corporate office | (813) 288-8196 |
What Brings You Here? Find the Right Contact
- Order or service complaint: call 1-800-642-3061 with the store number from your receipt.
- Refund request: contact guest relations first; refunds are usually processed at the store or through corporate guest services.
- Franchise information: use the franchising section at checkers.com.
- Vendor or real estate inquiry: contact the Tampa corporate office.
- Careers: apply through checkers.com or rallys.com careers pages; restaurant hiring is local.
Checkers and Rally’s Corporate Headquarters and Office Addresses
Corporate headquarters
Checkers Drive-In Restaurants, Inc.
4300 W Cypress Street, Suite 700
Tampa, FL 33607
United States
Brand roots
Mobile, AL (Checkers, 1985) and Louisville, KY (Rally’s, 1985)
The Tampa headquarters manages both brand banners from one campus near Tampa International Airport, coordinating franchising, supply chain, and marketing for the national footprint. Guest services centralizes feedback so the two brands can share operational standards.
How to Escalate a Complaint to Checkers and Rally’s Corporate
- Call customer service first. Use the published support number (1-800-642-3061) and document the date, the representative’s name, and the case reference number before you hang up.
- Ask for a supervisor or the escalation team. First-line agents have limited authority; supervisors, retention, or executive-relations teams can approve credits, refunds, and exceptions.
- Move the case to a written channel. Email, secure chat, or an in-app case creates a timestamped record that is far stronger than phone notes when you escalate further.
- Send a certified letter to the headquarters. Write to Checkers Drive-In Restaurants, Inc., 4300 W Cypress Street, Suite 700, Tampa, FL 33607, United States. Include your account or order number, prior contact dates, representative names, and the specific resolution you want.
- Use a credit card chargeback if you paid by card. Card issuers can reverse disputed charges, typically within 60 to 120 days of the transaction.
- File with the FTC. Use reportfraud.ftc.gov; the FTC builds enforcement cases from complaint patterns.
- File with your state Attorney General. The Florida AG consumer protection division accepts complaints by mail and online.
- File with the BBB. A public BBB complaint usually produces a formal written company response within 30 days.
Frequently Asked Questions
Where is the Checkers and Rally’s corporate office?
Checkers Drive-In Restaurants, Inc. is headquartered at 4300 W Cypress Street, Suite 700, Tampa, FL 33607. The office number is (813) 288-8196, and guest relations is 1-800-642-3061.
What is the Checkers customer service phone number?
Guest relations runs at 1-800-642-3061 for both Checkers and Rally’s locations. Have your store number ready for the fastest response.
Are Checkers and Rally’s the same company?
Yes. The chains merged in 1999 and operate as one company from Tampa, Florida, using the Checkers brand in the Southeast and Rally’s in the Midwest.
Who owns Checkers and Rally’s?
The company was a Wellspring Capital Management portfolio company until a 2025 buyout led by its former CEO.
How do I file a complaint with Checkers corporate?
Call 1-800-642-3061 and record the case number, then escalate by certified letter to 4300 W Cypress Street, Suite 700, Tampa, FL 33607. Unresolved issues can go to the FTC, the Florida Attorney General, or the BBB.
Is Checkers franchised?
Yes, the system includes both company-operated and franchised locations. Franchise inquiries start at checkers.com.