White Castle Headquarters Address, Corporate Office Location, and Contact Details
White Castle corporate headquarters is located at 555 Edgar Waldo Way, Columbus, OH 43215, United States, on the Scioto Peninsula in downtown Columbus, Ohio, where the company opened its brand-new $65 million Home Office campus in November 2019, right next to the site of its previous headquarters at 555 West Goodale Street. White Castle’s corporate office oversees more than 350 company-owned fast-food restaurants across the Midwest, Mid-Atlantic, and Southeast United States, as well as a major retail frozen food division selling White Castle Sliders in grocery store freezer aisles nationwide. Customers, corporate partners, media, and the public regularly need the White Castle corporate office address and White Castle contact details for complaints, guest feedback, retail enquiries, and corporate matters.
Quick Facts
Corporate Headquarters Address
White Castle Management Co., 555 Edgar Waldo Way, Columbus, OH 43215, United States
Corporate Office Phone Number
+1 614‑228‑5781
Customer Service / Guest Relations Number (U.S.)
1‑800‑843‑2728
Additional Direct Corporate Numbers
+1 614‑559‑2684 / +1 614‑559‑2459
Corporate Fax Numbers
+1 614‑461‑4033 / +1 614‑559‑2598
Corporate Relations Administrator
Dana Browning
Chairperson / CEO
Lisa Ingram
Official Website
whitecastle.com
Industry
Quick-service restaurants and frozen retail food
White Castle Corporate Headquarters Address
The current White Castle corporate headquarters address is White Castle Management Co., 555 Edgar Waldo Way, Columbus, OH 43215, United States, on the Scioto Peninsula in downtown Columbus — a brand-new 105,000 square foot campus opened in November 2019 featuring open-plan workspaces, collaborative zones, a state-of-the-art test kitchen, a two-story spiral slide, a fitness center, and sweeping views of the Columbus skyline and Scioto River. The $65 million development surrounding the new headquarters includes a public park, a community center, apartment buildings, and additional office space, making it one of the most celebrated new corporate campuses in Columbus. The previous White Castle corporate headquarters at 555 West Goodale Street in Columbus was torn down in 2018 after employees moved to the new Edgar Waldo Way campus, and the Waze-listed address of 555 Edgar Waldo Way and the Yelp-listed address of 555 West Goodale Street both reference the same Scioto Peninsula location.
White Castle Customer Service Number
The main White Castle customer service and guest relations number is 1‑800‑843‑2728, available for guest complaints, feedback, product enquiries, and general questions about any White Castle restaurant or retail product. The White Castle corporate office in Columbus can also be reached directly at +1 614‑228‑5781, with additional direct lines at +1 614‑559‑2684 and +1 614‑559‑2459 for more specific corporate enquiries. For written corporate complaints and correspondence, White Castle’s Corporate Relations Administrator Dana Browning handles escalated customer and public enquiries on behalf of the company’s executive team.
How to Contact White Castle Corporate Office
For everyday White Castle guest complaints, food quality issues, restaurant cleanliness feedback, and general customer enquiries, call 1‑800‑843‑2728 or use the contact and feedback options on whitecastle.com to submit your comments along with the specific restaurant location and visit details. If your White Castle complaint is not resolved through standard guest relations, escalate by calling the corporate office at +1 614‑228‑5781 or sending written correspondence to White Castle Management Co., 555 Edgar Waldo Way, Columbus, OH 43215, Attention: Corporate Relations, including your contact details, restaurant location, visit date, and the resolution you are requesting. For media and press enquiries, White Castle handles all corporate communications from the Columbus headquarters, where the executive team under Chairperson and CEO Lisa Ingram manages the brand’s public relations and corporate affairs.
About White Castle
White Castle was founded in 1921 in Wichita, Kansas, by Billy Ingram and Walter Anderson, making it America’s first fast-food hamburger chain and the originator of the slider — a small, square, steam-grilled burger that has been at the heart of the White Castle brand for more than a century. The company remains entirely privately owned and operated by the Ingram family across five generations, with Lisa Ingram serving as Chairperson and CEO, and currently operates more than 350 company-owned restaurants alongside a retail frozen food division that distributes White Castle Sliders in grocery store freezer aisles nationwide. White Castle’s corporate headquarters in Columbus, Ohio, coordinates restaurant operations, food production across its own meat processing plants, bakeries, and frozen food facilities, as well as marketing and the continued legacy of The Original Slider.
Frequently Asked Questions
Where is the White Castle corporate headquarters located?
White Castle corporate headquarters is located at 555 Edgar Waldo Way, Columbus, OH 43215, United States, on the Scioto Peninsula in downtown Columbus, Ohio, in a brand-new Home Office campus opened in November 2019.
What is the White Castle customer service number?
The main White Castle guest relations and customer service number is 1‑800‑843‑2728, and the corporate office in Columbus can be reached directly at +1 614‑228‑5781.
Is White Castle privately owned?
Yes, White Castle is entirely privately owned and operated by the Ingram family across five generations, with Lisa Ingram serving as Chairperson and CEO of the Columbus, Ohio-based company.
How do I contact White Castle corporate office?
To contact White Castle corporate office, call 1‑800‑843‑2728 for guest relations, call +1 614‑228‑5781 for the corporate switchboard, or write to White Castle Management Co., 555 Edgar Waldo Way, Columbus, OH 43215, including your full contact details and the nature of your enquiry.
How do I make a complaint to White Castle corporate office?
To make a complaint to White Castle corporate office, first call 1‑800‑843‑2728 to log the issue with guest relations, then escalate in writing to White Castle Management Co., 555 Edgar Waldo Way, Columbus, OH 43215, Attention: Corporate Relations, with your restaurant location, visit date, and prior contact history.