Airbnb Headquarters Address, Corporate Office Location, and Contact Details
Airbnb, Inc. corporate headquarters is located at 888 Brannan Street, San Francisco, CA 94103, United States, in the SoMa district of San Francisco. Airbnb’s San Francisco campus at 888 Brannan Street serves as the company’s global headquarters, housing executive leadership, product and engineering teams, design, operations, trust & safety, and key corporate functions for its worldwide home‑sharing and experiences marketplace. The company has confirmed that 888 Brannan Street remains its longtime global HQ and has extended its lease there through 2037, underscoring San Francisco’s status as Airbnb’s corporate home.
Quick Facts
Corporate Headquarters Address
888 Brannan Street, San Francisco, CA 94103, United States
Headquarters Phone Numbers
Corporate / HQ phone commonly listed: +1 (855) 424‑7262
Alternate HQ phone
+1 (844) 234‑2500 (also cited as customer service)
Customer Service / Support Phone
1‑855‑424‑7262 (Airbnb main support / safety line used for many customer contacts)
Primary Website
Customer Support Email (general)
support@airbnb.com
Primary U.S. Mailing / HQ Floors
888 Brannan St, Floors 3–4, San Francisco, CA 94103 (variously listed in business directories and BBB profile)
Key U.S. Office Locations (selected)
New York office: 627 Broadway, New York, NY (Airbnb NYC office)
Other U.S. offices in Seattle (720 Olive Way) and additional cities per corporate locations list.
Founded
Company founded August 2008 (Airbnb concept began with a 2007 home‑share in San Francisco)
Industry
Lodging / online marketplace for short‑ and long‑term homestays and experiences
Airbnb Corporate Headquarters Address
The primary Airbnb corporate office is at 888 Brannan Street, San Francisco, CA 94103, which Airbnb itself refers to as its global headquarters campus. Located in San Francisco’s South of Market (SoMa) neighborhood, the 888 Brannan campus includes multiple floors of office space and is a few blocks from the Rausch Street apartment where Airbnb’s founders first hosted guests in 2007. In 2024, Airbnb publicly announced that it extended its lease at 888 Brannan Street through 2037, confirming that this address will remain the core global HQ for the company’s worldwide operations for years to come.
Airbnb Customer Service and Support
Airbnb primarily handles support through its in‑app and online help channels on airbnb.com and the Airbnb app, where hosts and guests can access the Help Center, contact options, and safety resources. For many users, the main phone contact associated with Airbnb support and corporate office is 1‑855‑424‑7262, which appears on HQ listings and Waze for 888 Brannan Street and is widely referenced as a primary Airbnb support line. Some corporate‑info sites also cite 1‑844‑234‑2500 as an Airbnb customer service number, but Airbnb itself generally directs users toward in‑app help and its online support pathways rather than advertising a single universal phone number on its public homepage.
How to Contact Airbnb Corporate Office
For normal booking issues, host/guest disputes, refunds, cancellations, or account problems, Airbnb instructs users to start in the app or on airbnb.com by visiting the Help Center, where they can message support, request a call, or use guided flows for common issues. If you need to escalate or reach Airbnb outside the app, you can use the published support email support@airbnb.com and, where available, call the general support line at 1‑855‑424‑7262 to be routed to the appropriate team. For formal written correspondence or legal notices directed to Airbnb, mail can be sent to Airbnb, Inc., 888 Brannan Street, San Francisco, CA 94103, United States, referencing any case numbers or reservation codes related to your issue.
About Airbnb
Airbnb was born in 2007 when its founders hosted three guests on air mattresses in their San Francisco apartment to help cover rent, and it formally launched as a company in August 2008. Since then, Airbnb has grown into a global platform with over 5.5 million hosts who have welcomed more than 2.5 billion guest arrivals in almost every country and region worldwide, offering homes, unique stays, and experiences. As a public company headquartered at 888 Brannan Street in San Francisco, Airbnb continues to operate an online marketplace that connects hosts and guests while emphasizing trust, reviews, and a community‑driven model of travel and lodging.
Frequently Asked Questions
Where is Airbnb’s corporate headquarters located?
Airbnb’s corporate headquarters is located at 888 Brannan Street, San Francisco, CA 94103, United States, in the SoMa district.
What is the main phone number for Airbnb HQ / support?
The most widely cited Airbnb HQ/support phone is 1‑855‑424‑7262, with 1‑844‑234‑2500 also referenced on some corporate‑info sites.
Is Airbnb a hotel chain?
No, Airbnb operates an online marketplace connecting hosts and guests for short‑ and long‑term homestays and experiences; it does not own or operate traditional hotels itself.
How do I make a complaint to Airbnb corporate?
First use the Airbnb app or Help Center to contact support and obtain a case reference; if unresolved, you can follow up via support@airbnb.com or by calling 1‑855‑424‑7262, and for formal written complaints, write to Airbnb, Inc., 888 Brannan Street, San Francisco, CA 94103, including your reservation details and prior correspondence.