Safelite Headquarters Address, Corporate Office Location, and Contact Details

About

Safelite Group, Inc. — operating under the consumer brand Safelite AutoGlass — is the largest automotive glass repair and replacement company in the United States, headquartered at 7400 Safelite Way, Columbus, Ohio 43235. Safelite was founded in 1947 by Bud Glassman and Art Lankin as a single auto glass shop in Wichita, Kansas — under the original name Safelite Glass Corporation — and has since grown over 75+ years into the dominant national player in a market otherwise served by tens of thousands of independent mom-and-pop shops. Safelite is a subsidiary of Belron, a Belgium-headquartered multinational vehicle glass services company that also owns Carglass (Europe), O’Brien (Australia), and other brands across 35+ countries — and is majority-owned by private equity firm D’Ieteren Group. Safelite’s business model operates on two delivery modes: its network of 850+ fixed auto glass shops across all 50 states (including a prominent Columbus-area location adjacent to HQ), and its fleet of Mobile Glass Shops — branded vans staffed by certified technicians who travel to a customer’s home, workplace, or any location to perform repair and replacement on-site. Together, Safelite’s shop and mobile footprint reaches 97% of US drivers. As modern vehicles increasingly feature Advanced Driver Assistance Systems (ADAS) including lane-keeping assist, automatic emergency braking, and adaptive cruise control embedded in or near windshields, Safelite has grown its ADAS recalibration service into a major revenue stream — the company positions itself as the industry leader in post-replacement windshield recalibration. Safelite serves 7 million+ customers annually, with revenue of approximately $3.3 billion, and moved its headquarters from 2400 Farmers Drive to the purpose-named 7400 Safelite Way campus in Columbus in 2016. President and CEO is Renee Cacchillo, who succeeded longtime CEO Tom Feeney in late 2021; Feeney fully retired from Safelite and Belron in 2022.

Quick Facts

Founded

1947 (Wichita, KS, by Bud Glassman and Art Lankin)

HQ

7400 Safelite Way, Columbus, OH 43235

HQ / Customer service phone

(888) 843-2798

Toll-free customer complaints

1-877-664-8931

President & CEO

Renee Cacchillo (since late 2021)

Parent company

Belron (D’Ieteren Group, Belgium; PE-backed)

Annual revenue

~$3.3 billion

Locations

850+ shops + mobile service in all 50 states; serves 7M+ customers/year

What Brings You Here? Find the Right Contact

Safelite customer — service quality or workmanship complaint

Call 1-877-664-8931 or email contactus@safelite.com. For issues with a completed repair or replacement — including leaks, improperly seated glass, or ADAS recalibration problems — Safelite offers a nationwide lifetime warranty on all installations. Call the customer service line to schedule a warranty inspection at any shop or via mobile service.

Safelite appointment scheduling or rescheduling

Book, modify, or cancel appointments online at safelite.com or by calling (888) 843-2798, available 24/7/365. Safelite’s scheduling system allows same-day and next-day appointments in most markets for both in-shop and mobile service.

Insurance claim — windshield replacement via insurance

For insurance-covered glass claims, Safelite works directly with most major US insurers including State Farm, Allstate, GEICO, Progressive, and Farmers. Call (888) 843-2798 and provide your insurance information — Safelite’s claims management team (Safelite Solutions) handles direct billing to your insurer. There is typically no out-of-pocket cost to the customer for windshield replacement under comprehensive auto insurance.

ADAS recalibration concern post-windshield replacement

If your vehicle’s advanced safety systems (lane assist, auto braking, adaptive cruise) are behaving abnormally after a Safelite windshield replacement, call 1-877-664-8931 immediately to report the issue. Safelite’s lifetime warranty covers ADAS recalibration work performed at the time of installation.

Vendor / supplier inquiry

Direct all supplier and vendor inquiries to Safelite Group, Inc., 7400 Safelite Way, Columbus, OH 43235. Safelite is also the parent of Safelite Solutions — an insurance claims management business that partners with insurers nationally.

Legal / subpoena

Serve Safelite Group, Inc. or Safelite Glass Corp. (operating subsidiary), 7400 Safelite Way, Columbus, OH 43235. Safelite is incorporated in Ohio — confirm the registered agent through the Ohio Secretary of State at ohiosos.gov.

Media / press

Safelite is privately held and does not maintain a public investor relations portal. For press inquiries, contact the corporate office at (888) 843-2798 or visit safelite.com/about-safelite/press-releases.

Phone & Contact Directory

Customer Service & Appointments

(888) 843-2798 (24/7/365)

Customer Complaints (toll-free)

1-877-664-8931

Customer service email

contactus@safelite.com

HQ fax

(614) 210-9451

P.O. Box

P.O. Box 182000, Columbus, OH 43218

Website

safelite.com

Corporate Headquarters & Office Addresses

Principal corporate headquarters

Safelite Group, Inc.
7400 Safelite Way
Columbus, OH 43235
United States
Phone: (888) 843-2798

Secondary Columbus office

2231 Schrock Road, Columbus, OH 43229

Chandler, AZ office

2080 W Chandler Blvd, Chandler, AZ 85224

Mailing address

P.O. Box 182000, Columbus, OH 43218

Former HQ address (legacy — prior to 2016)

2400 Farmers Drive, Columbus, OH 43235 (also used as 2500 Farmers Drive for the expansion building)

About the Columbus HQ campus: Safelite’s current headquarters at 7400 Safelite Way in Columbus was purpose-built in 2016, with the road itself renamed Safelite Way to reflect the company’s prominence in the Columbus business community — replacing its prior long-occupied address at 2400 Farmers Drive, where Safelite had been headquartered since relocating to Columbus in 1990. The campus, located in the Worthington/northwest Columbus area, houses executive leadership, technology, finance, HR, marketing, and Safelite’s large contact center operations. Safelite is one of Columbus’s most prominent private-sector employers, with the HQ campus operating standard business hours of Monday–Friday, 8 AM–5 PM EST.

How to Escalate a Complaint

1. Call 1-877-664-8931 and invoke the lifetime warranty — For any post-service issue — leaks, seal failures, recalibration errors, or installation defects — Safelite’s nationwide lifetime warranty covers all labor and materials. This is the fastest path to a free remedy.
2. Email contactus@safelite.com — For documented complaints where you want a written record of Safelite’s response. Useful for warranty disputes and insurance billing errors.
3. Request an escalation supervisor — When calling (888) 843-2798 or 1-877-664-8931, explicitly request an escalation supervisor or customer relations specialist if the first representative cannot resolve your issue.
4. Mail to the Columbus HQ — Write to Safelite Group, Inc., Customer Relations, 7400 Safelite Way, Columbus, OH 43235. Send certified mail. Include your work order number, prior contact history, and the specific resolution requested.
5. File with the BBB — Safelite is listed with the BBB. File at bbb.org.
6. File with your state AG — For deceptive service practices, billing disputes, or warranty refusals, your state AG’s consumer protection office has jurisdiction over the Safelite location that served you.
7. File with the FTC — For deceptive pricing, misleading warranties, or insurance billing fraud, file at reportfraud.ftc.gov.
8. File with your state DMV / DOT — In several states, auto glass shops are regulated and licensed by the state Department of Motor Vehicles or Department of Transportation. A complaint to the licensing authority can prompt a compliance review of the specific shop location