Arby’s Headquarters Address, Corporate Office Location, and Contact Details

About

Arby’s Restaurant Group, Inc. is the second-largest sandwich restaurant brand in the world, headquartered at 3 Glenlake Parkway NE, Sandy Springs, Georgia 30328 — a suburb of Atlanta that uses Atlanta mailing addresses. Arby’s shares this campus with Inspire Brands, its parent company, which also owns Buffalo Wild Wings, Dunkin’, Sonic Drive-In, Jimmy John’s, and Baskin-Robbins under the same roof. Arby’s was founded on July 23, 1964 by brothers Forrest and Leroy Raffel in Boardman, Ohio — the name “Arby’s” derived from the initials “R.B.” standing for Raffel Brothers. The brand built its identity around slow-roasted beef sandwiches and expanded nationally over the following decades before being acquired by Wendy’s/Arby’s Group (later renamed Arby’s Restaurant Group) and eventually becoming the founding brand of Inspire Brands in 2018. Inspire Brands was formed when Arby’s acquired Buffalo Wild Wings and subsequently Sonic, Dunkin’, Jimmy John’s, and Baskin-Robbins — growing into a $33.4 billion global system sales restaurant empire backed by private equity firm Roark Capital Group. As of FY2025, Arby’s operates 3,500+ restaurants across 7 global markets, generating $4.4 billion in system sales, though the brand faced headwinds in 2024 — posting a 6.3% sales decline and closing a net 48 domestic locations to end the year with 3,365 US units. Arby’s competes in the QSR sandwich category against Subway and Panera Bread and is best known for its roast beef sandwiches, curly fries, and the long-running “We Have The Meats®” campaign.

Quick Facts

Founded

July 23, 1964 (Boardman, Ohio, by Forrest and Leroy Raffel)

HQ

3 Glenlake Parkway NE, Sandy Springs (Atlanta), GA 30328

HQ phone

(678) 514-4100 (Inspire Brands corporate line)

Customer service

1-800-599-2729 (7 AM–11 PM CST)

Brand President

David Graves (since Sept 2024)

Parent company

Inspire Brands (Roark Capital Group–backed; CEO Paul Brown)

FY2025 system sales

$4.4B (Arby’s); $33.4B (Inspire Brands total)

Total restaurants

3,500+ in 7 countries

What Brings You Here? Find the Right Contact

Arby’s customer — food complaint or bad experience

Call 1-800-599-2729 (7 AM–11 PM CST) or submit feedback at arbys.com/contact-us. For in-store food quality or service issues, speaking with the store manager on duty is the fastest path to resolution — managers can issue refunds, replacements, and credits directly.

Arby’s online order or app complaint

For orders placed through the Arby’s app or website — including missing items, incorrect charges, and reward point disputes — call 1-800-599-2729 or use the in-app help feature. The Arby’s app handles both corporate-owned and franchised locations, so responses may vary by ownership.

Food safety complaint (illness or foreign object)

For foodborne illness or foreign object complaints, call 1-800-599-2729 and specifically request the food safety or quality assurance team. You can also call the food customer service line at (888) 805-7825. Separately, report food safety incidents to your local health department and the FDA’s MedWatch at fda.gov/safety/medwatch.

Arby’s franchise inquiry

For information about opening an Arby’s franchise, visit arbysfranchising.com or contact the Inspire Brands franchising team at 3 Glenlake Parkway NE, Atlanta, GA 30328. Arby’s is actively seeking new franchisees across the US.

Vendor / supplier inquiry

Direct all supplier and vendor inquiries to Arby’s Restaurant Group, Inc., 3 Glenlake Parkway NE, Sandy Springs, GA 30328. Arby’s supply chain is also managed through ARCOP (Arby’s Cooperative Purchasing), reachable at arcop.net.

Media / press

Contact Inspire Brands communications through inspirebrands.com/media or via the corporate office at (678) 514-4100. Arby’s-specific PR materials are also available at arbys.com.

Legal / subpoena

Serve Arby’s Restaurant Group, Inc., 3 Glenlake Parkway NE, Sandy Springs, GA 30328. Arby’s is incorporated in Delaware — confirm the registered agent through the Delaware Division of Corporations at corp.delaware.gov.

Phone & Contact Directory

Customer Service

1-800-599-2729 — Food complaints, orders, app issues, and general inquiries (7 AM–11 PM CST).

Alternate customer service

1-800-984-8289

Food Safety / QA team

(888) 805-7825

Corporate HQ / Inspire Brands

(678) 514-4100

Website

arbys.com

Franchising

arbysfranchising.com

Supply chain (ARCOP)

arcop.net

Corporate Headquarters & Office Addresses

Principal corporate headquarters

Arby’s Restaurant Group, Inc.
c/o Inspire Brands
3 Glenlake Parkway NE
Sandy Springs (Atlanta), GA 30328
United States
Phone: (678) 514-4100

Alternate HQ addresses (legacy / also in use)

• 1 Glenlake Pkwy NE, Atlanta, GA 30328
• 1155 Perimeter Center West, Atlanta, GA 30328 / 30338 (12th Floor)
• 1090 Hammond Drive, Atlanta, GA 30328

Note on address history: Arby’s has occupied several addresses within the Sandy Springs / Perimeter Center area of Atlanta’s northern suburbs over the years — 1155 Perimeter Center West was a long-used historic HQ address, while the current 3 Glenlake Parkway NE address reflects the Inspire Brands campus used since the parent company’s formation. Both addresses route to the Sandy Springs / Atlanta Perimeter Center corporate corridor. For official correspondence, use 3 Glenlake Parkway NE, Sandy Springs, GA 30328.

Sandy Springs, Georgia is a city in Fulton County that borders Atlanta to the north and is part of the Greater Atlanta metropolitan area. Although technically a separate municipality, Sandy Springs uses Atlanta mailing addresses (Atlanta, GA 30328), which is why Arby’s and Inspire Brands are routinely listed as being headquartered in Atlanta.

How to Escalate a Complaint

1. Speak with the store manager on duty — For food quality, incorrect orders, or service issues, the store manager can issue refunds and replacements on the spot. This is always the fastest resolution path.
2. Call 1-800-599-2729 — For unresolved in-store complaints, app issues, and order disputes. Available 7 AM–11 PM CST. Document the rep name and reference number.
3. Note: franchise vs. corporate ownership matters — Approximately 95%+ of Arby’s locations are franchised. Corporate-owned Arby’s locations are directly managed by Arby’s Restaurant Group; franchised locations are independently owned. The corporate customer service line handles complaints for all locations regardless of ownership, but resolution authority for franchised stores ultimately lies with the franchisee.
4. Mail to the Sandy Springs HQ — Write to Arby’s Restaurant Group, Inc., Customer Relations, 3 Glenlake Parkway NE, Atlanta, GA 30328. Send certified mail with return receipt. Include store address, date, prior contact history, and resolution requested.
5. Report food safety issues to your local health department — For foodborne illness, your county health department has direct inspection authority over the specific store. This is often the most effective escalation for food safety failures.
6. File with the FDA — For serious food safety incidents involving Arby’s products, report at reportaproblem.food.gov.
7. File with the BBB — Arby’s Restaurant Group is listed with the BBB. File at bbb.org.
8. File with the Georgia AG — The Georgia AG’s Consumer Protection Division is at consumer.georgia.gov or (404) 651-8600. Arby’s Sandy Springs HQ makes the Georgia AG a directly relevant authority.