Ray-Ban Headquarters Address, Corporate Office Location, and Contact Details
Ray-Ban is owned by EssilorLuxottica, and the brand’s North American corporate operations run from 4000 Luxottica Place, Mason, OH 45040, the Luxottica Retail North America campus near Cincinnati. The main corporate line is (513) 765-6000.
| Headquarters address | Luxottica Retail North America Inc. 4000 Luxottica Place Mason, OH 45040 United States |
|---|---|
| Corporate HQ phone | (513) 765-6000 |
| Customer service | via ray-ban.com/support |
| Website | ray-ban.com |
About Ray-Ban
Ray-Ban is the world’s best-known eyewear brand, the maker of the Aviator, Wayfarer, Clubmaster, and Round frames that turned sunglasses into cultural objects. The brand was born in 1937 when Bausch & Lomb built anti-glare pilots’ glasses for the United States Army Air Corps, passed through Italian ownership after 1999, and today sits inside EssilorLuxottica, the French-Italian eyewear giant formed by the 2018 merger of Luxottica and Essilor.
In the United States, Ray-Ban’s commercial operations are run through Luxottica Retail North America, whose campus in Mason, Ohio houses the retail organization behind Ray-Ban, Sunglass Hut, LensCrafters, and the group’s other US brands. Customer service for Ray-Ban purchases runs through ray-ban.com support channels, while the Mason campus handles brand, wholesale, and retail functions. Searches for the corporate office usually come from warranty claims on scratched or defective frames and from counterfeit-product reports.
Ray-Ban Phone Numbers and Contact Directory
| Corporate office | (513) 765-6000 |
What Brings You Here? Find the Right Contact
- Warranty or defective-frame claim: start at ray-ban.com/support and have the purchase proof ready; claims are assessed under the two-year manufacturer warranty for factory defects.
- Order or shipping issue from ray-ban.com: use the order help section of the site, which keeps a written record, before calling any corporate number.
- Counterfeit or unauthorized seller report: report through the brand’s support channels; EssilorLuxottica runs a dedicated anti-counterfeiting program.
- Prescription (Ray-Ban Meta or lens) questions: prescription and smart-glasses support routes through the same support portal with device-specific queues.
- Wholesale, retail partnership, or media inquiry: corporate routes run through EssilorLuxottica’s contacts page and the Mason campus.
Ray-Ban Corporate Headquarters and Office Addresses
North American retail headquarters
Luxottica Retail North America Inc. (Ray-Ban)
4000 Luxottica Place
Mason, OH 45040
United States
Group parent
Ray-Ban is owned by EssilorLuxottica, headquartered in Paris (Charenton-le-Pont), France, formed by the 2018 merger of Luxottica of Italy and Essilor of France. The group’s North American retail organization operates from Mason, Ohio.
The Mason campus sits northeast of Cincinnati and is one of the largest private employers in Warren County. It is a working corporate campus with security check-in, and consumer warranty questions are always routed through the website support portal rather than the corporate line.
How to Escalate a Complaint to Ray-Ban Corporate
- Call customer service first. Use the published support number (via ray-ban.com/support) and document the date, the representative’s name, and the case reference number before you hang up.
- Ask for a supervisor or the escalation team. First-line agents have limited authority; supervisors, retention, or executive-relations teams can approve credits, refunds, and exceptions.
- Move the case to a written channel. Email, secure chat, or an in-app case creates a timestamped record that is far stronger than phone notes when you escalate further.
- Send a certified letter to the headquarters. Write to Luxottica Retail North America Inc., 4000 Luxottica Place, Mason, OH 45040, United States. Include your account or order number, prior contact dates, representative names, and the specific resolution you want.
- Use a credit card chargeback if you paid by card. Card issuers can reverse disputed charges, typically within 60 to 120 days of the transaction.
- File with the FTC. Use reportfraud.ftc.gov; the FTC builds enforcement cases from complaint patterns.
- File with your state Attorney General. The Ohio AG consumer protection division accepts complaints by mail and online.
- File with the BBB. A public BBB complaint usually produces a formal written company response within 30 days.
Frequently Asked Questions
Where is the Ray-Ban corporate office in the USA?
Ray-Ban’s North American corporate operations run from 4000 Luxottica Place, Mason, OH 45040, the campus of Luxottica Retail North America, a division of EssilorLuxottica.
What is the Ray-Ban phone number?
The Mason corporate line is (513) 765-6000. For orders and warranty claims, use the support portal at ray-ban.com, which routes to consumer care.
Who owns Ray-Ban?
Ray-Ban is owned by EssilorLuxottica, the eyewear group formed when Luxottica and Essilor merged in 2018. The brand was created by Bausch & Lomb in 1937 and sold to Luxottica in 1999.
Is Ray-Ban owned by Luxottica or Essilor?
Both: Ray-Ban belongs to EssilorLuxottica, the merged group, and the brand’s US retail operations sit inside the Luxottica Retail North America division in Mason, Ohio.
How do I claim the Ray-Ban warranty?
Ray-Ban frames carry a two-year manufacturer warranty against factory defects. Start the claim at ray-ban.com/support with proof of purchase; damage from use is excluded, so document the defect clearly.
How do I file a complaint against Ray-Ban or Luxottica?
Document every support contact, then file with the FTC, the Ohio Attorney General’s consumer protection section, or the BBB. Certified letters to the company can be sent to 4000 Luxottica Place, Mason, OH 45040.