Shaw’s Headquarters Address, Corporate Office Location, and Contact Details
Shaw’s Supermarkets, Inc., which also runs the Star Market banner, is headquartered at 750 W Center Street, West Bridgewater, MA 02379. Customer support runs at 1-877-932-7948; the support office does not publish a general switchboard.
| Headquarters address | Shaw’s Supermarkets, Inc. 750 W Center Street West Bridgewater, MA 02379 United States |
|---|---|
| Corporate HQ phone | no public switchboard |
| Customer service | 1-877-932-7948 |
| Website | shaws.com |
About Shaw’s
Shaw’s is one of the oldest supermarket chains in the United States, tracing its history to a Portland, Maine grocery founded in 1860, and today operates roughly one hundred thirty stores across Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont under the Shaw’s banner, plus about twenty Star Market stores in the Boston area under shared management. The company has been part of Albertsons Companies since 2004, after earlier ownership by J Sainsbury of Britain.
The chain’s support center in West Bridgewater, Massachusetts handles merchandising, pharmacy operations, and administration for both banners, while store-level questions go through the customer support line and local stores. Because Albertsons runs loyalty, delivery, and pharmacy platforms across its national family of banners, many Shaw’s services route through shared Albertsons systems. Searches for the corporate office usually come from pharmacy billing, receipt disputes, and delivery-order problems.
Shaw’s Phone Numbers and Contact Directory
| Customer support | 1-877-932-7948 |
What Brings You Here? Find the Right Contact
- Grocery order, delivery, or pickup problem: call 1-877-932-7948 with the order number, or use the order help page at shaws.com for a written record.
- Pharmacy question or billing dispute: call the support line and ask for the pharmacy desk; insurance billing disputes may also involve your plan’s own line.
- Loyalty account (MyMixx) issue: resolve through the website account settings first, then call support if rewards or clipped deals did not apply.
- Store feedback or product complaint: use the store feedback form at shaws.com, which routes to district management, then call support to attach the case to a phone record.
- Corporate, vendor, or media inquiry: vendor and media routes are listed under the company information pages, with corporate functions at the West Bridgewater support center.
Shaw’s Corporate Headquarters and Office Addresses
Support center and corporate offices
Shaw’s Supermarkets, Inc.
750 W Center Street
West Bridgewater, MA 02379
United States
Parent company
Shaw’s and Star Market operate under Albertsons Companies, Inc., whose corporate headquarters is in Boise, Idaho. Pharmacy, loyalty, and delivery platforms are shared across the Albertsons family of banners.
The West Bridgewater support center sits on Route 28 between Boston and Brockton, an easy reach to stores across southeastern New England. It is an office campus rather than a store, and visitors should expect appointment-only corporate check-in.
How to Escalate a Complaint to Shaw’s Corporate
- Call customer service first. Use the published support number (1-877-932-7948) and document the date, the representative’s name, and the case reference number before you hang up.
- Ask for a supervisor or the escalation team. First-line agents have limited authority; supervisors, retention, or executive-relations teams can approve credits, refunds, and exceptions.
- Move the case to a written channel. Email, secure chat, or an in-app case creates a timestamped record that is far stronger than phone notes when you escalate further.
- Send a certified letter to the headquarters. Write to Shaw’s Supermarkets, Inc., 750 W Center Street, West Bridgewater, MA 02379, United States. Include your account or order number, prior contact dates, representative names, and the specific resolution you want.
- Use a credit card chargeback if you paid by card. Card issuers can reverse disputed charges, typically within 60 to 120 days of the transaction.
- File with the FTC. Use reportfraud.ftc.gov; the FTC builds enforcement cases from complaint patterns.
- File with your state Attorney General. The Massachusetts AG consumer protection division accepts complaints by mail and online.
- File with the BBB. A public BBB complaint usually produces a formal written company response within 30 days.
Frequently Asked Questions
Where is the Shaw’s corporate office?
Shaw’s Supermarkets, Inc. is headquartered at 750 W Center Street, West Bridgewater, MA 02379, the support center it shares with the Star Market banner.
What is the Shaw’s customer service phone number?
Customer support is 1-877-932-7948. Individual Shaw’s and Star Market stores also publish their own numbers in the store locator.
Who owns Shaw’s?
Shaw’s is owned by Albertsons Companies, Inc., the second-largest traditional grocery company in the United States, headquartered in Boise, Idaho.
Is Star Market the same company as Shaw’s?
Yes. Star Market operates under the same management and support center as Shaw’s; the two banners share ownership, systems, and the customer support line.
How do I get a refund for a bad Shaw’s online order?
Call 1-877-932-7948 with the order number, request the refund in writing, and screenshot the confirmation. If a card charge is not corrected, a credit card chargeback is the next step.
How do I file a complaint against Shaw’s?
Document the store, date, and receipt, then file with the Massachusetts Attorney General’s consumer division, the FTC, or the BBB. Certified letters can be sent to the West Bridgewater support center at 750 W Center Street, West Bridgewater, MA 02379.