PG&E Headquarters Address, Corporate Office Location, and Contact Details
Pacific Gas and Electric Company, part of PG&E Corporation, is headquartered at 300 Lakeside Drive, Oakland, CA 94612, the lakeside tower the company purchased outright in 2025. Customer service runs at 1-800-743-5000; the headquarters does not publish a general switchboard.
| Headquarters address | Pacific Gas and Electric Company 300 Lakeside Drive, Suite 210 Oakland, CA 94612 United States |
|---|---|
| Corporate HQ phone | no public switchboard |
| Customer service | 1-800-743-5000 |
| Website | pge.com |
About PG&E
Pacific Gas and Electric Company, known everywhere as PG&E, is California’s largest combined gas and electric utility, serving about sixteen million people across a service territory stretching from Eureka to Bakersfield and covering the northern two-thirds of the state. Founded in 1905, the investor-owned utility operates under parent PG&E Corporation and became the center of national attention after catastrophic wildfires led to a Chapter 11 reorganization completed in 2020.
In June 2025 the company finalized its purchase of the 300 Lakeside Drive tower in Oakland, locking in its headquarters city and saving customers hundreds of millions of dollars versus the prior lease arrangement. Customer business is transacted through the service line, the website and app, and local offices, while corporate functions, the corporate secretary, and shareholder services sit at the Lakeside tower. Searches for the corporate office usually come from billing disputes, wildfire claims correspondence, and shareholders.
PG&E Phone Numbers and Contact Directory
| Customer service | 1-800-743-5000 |
| Corporate secretary and shareholder services | (415) 972-7080 |
What Brings You Here? Find the Right Contact
- Billing, payments, or account changes: call 1-800-743-5000 or manage the account at pge.com, which keeps written records of requests.
- Gas leak or electrical emergency: leave the area and call 911 first, then PG&E’s emergency line; emergencies are always prioritized over account calls.
- Outage or downed power line: report through the app or website outage center; never approach a downed line.
- Wildfire or safety claim correspondence: claim notices list their own mailing routes; corporate and claim correspondence are different desks.
- Shareholder or corporate records inquiry: contact the corporate secretary’s office at the Lakeside tower address published by PG&E Corporation.
PG&E Corporate Headquarters and Office Addresses
Corporate headquarters
Pacific Gas and Electric Company (PG&E Corporation)
300 Lakeside Drive, Suite 210
Oakland, CA 94612
United States
Headquarters purchase
PG&E finalized the purchase of the 300 Lakeside Drive building in June 2025, making Oakland the utility’s permanent home and ending the lease arrangement that had funded the prior headquarters setup.
The Lakeside tower sits across from Lake Merritt in downtown Oakland and houses about seven thousand employees, making it one of the largest single corporate workplaces in the East Bay. Account questions are handled by phone and online channels, so walk-in business is limited to scheduled corporate matters.
How to Escalate a Complaint to PG&E Corporate
- Call customer service first. Use the published support number (1-800-743-5000) and document the date, the representative’s name, and the case reference number before you hang up.
- Ask for a supervisor or the escalation team. First-line agents have limited authority; supervisors, retention, or executive-relations teams can approve credits, refunds, and exceptions.
- Move the case to a written channel. Email, secure chat, or an in-app case creates a timestamped record that is far stronger than phone notes when you escalate further.
- Send a certified letter to the headquarters. Write to Pacific Gas and Electric Company, 300 Lakeside Drive, Suite 210, Oakland, CA 94612, United States. Include your account or order number, prior contact dates, representative names, and the specific resolution you want.
- File with your state public service commission. Utility regulators can compel written company responses on billing, service, and disconnection disputes.
- Petition the FERC for wholesale or transmission issues. Federal transmission and wholesale power matters run through the Federal Energy Regulatory Commission.
- File with your state Attorney General. The California AG consumer protection division accepts utility billing and shutoff complaints.
- Use the BBB as a documentation layer. A public BBB complaint creates a timestamped company response on the record.
Frequently Asked Questions
Where is the PG&E corporate office?
PG&E is headquartered at 300 Lakeside Drive, Oakland, CA 94612. The company purchased the tower outright in June 2025 and the corporate records address is Suite 210.
What is the PG&E customer service phone number?
Customer service is 1-800-743-5000. Gas leaks and electrical emergencies require 911 first, then the utility emergency line.
Who owns PG&E?
Pacific Gas and Electric Company is the utility subsidiary of PG&E Corporation, a publicly traded holding company on the NYSE under the ticker PCG.
Did PG&E move its headquarters?
Yes. After a period of lease-based arrangements, PG&E finalized the purchase of 300 Lakeside Drive in Oakland in 2025, keeping the headquarters in Oakland permanently.
Why do some listings show San Francisco for PG&E?
PG&E operated from San Francisco for most of its history before the move to Oakland, and older documents, court filings, and directories still carry the San Francisco addresses.
How do I file a complaint against PG&E?
Document each contact, then file with the California Public Utilities Commission through its consumer branch, which can order a company response, and with the BBB. Certified letters can be sent to 300 Lakeside Drive, Oakland, CA 94612.