L’Oréal USA Headquarters Address, Corporate Office Location, and Contact Details
L’Oréal USA is headquartered at 10 Hudson Yards, New York, NY 10001, the company’s United States headquarters since it consolidated its New York operations in the Hudson Yards development. The main listed corporate line is (212) 818-1500.
| Headquarters address | L’Oréal USA 10 Hudson Yards New York, NY 10001 United States |
|---|---|
| Corporate HQ phone | (212) 818-1500 |
| Customer service | via brand websites (lorealparisusa.com and each brand’s site) |
| Website | lorealusa.com |
About L’Oréal USA
L’Oréal USA is the American arm of L’Oréal, the world’s largest cosmetics and beauty group, and the holding company for a portfolio that in the United States spans L’Oréal Paris, Lancôme, Kérastase, Garnier, Maybelline New York, Urban Decay, CeraVe, La Roche-Posay, Vichy, SkinCeuticals, Yves Saint Laurent Beauté, and the professional salon divisions. The US business is the group’s largest market and includes research and innovation centers, manufacturing plants, and distribution operations across the country.
The company moved its New York corporate offices into 10 Hudson Yards in Manhattan’s West Side, consolidating teams that had been spread across midtown addresses, including the long-cited 575 Fifth Avenue building. Consumer product questions are handled by each brand’s own consumer care team rather than one central line, which is why contact searches for L’Oréal USA usually end at a brand website.
L’Oréal USA Phone Numbers and Contact Directory
| Corporate headquarters | (212) 818-1500 |
What Brings You Here? Find the Right Contact
- Product question or complaint (L’Oréal Paris): use the contact form and consumer care lines at lorealparisusa.com; each brand runs its own consumer care desk.
- Order or shipping issue from a brand webstore: contact the brand’s webstore support directly, since e-commerce fulfillment is brand-specific.
- Professional salon products (Kérastase, L’Oréal Professionnel): reach the professional products division through lorealpartners.com or your sales consultant.
- Dermatology and pharmacy brands (CeraVe, La Roche-Posay): consumer care is listed on each brand’s US website and routes into the same corporate organization.
- Corporate, supplier, or media inquiry: use the contact routes at lorealusa.com, which lists division offices, media relations, and the supplier portal.
L’Oréal USA Corporate Headquarters and Office Addresses
United States headquarters
L’Oréal USA
10 Hudson Yards
New York, NY 10001
United States
Other US operations
Research and innovation centers in Clark, NJ and Berkeley Heights, NJ; manufacturing and distribution sites in Arkansas, Kentucky, and Texas; regional offices across the country.
10 Hudson Yards is the northern anchor of the Hudson Yards development on Manhattan’s West Side. L’Oréal USA occupies a large block of offices there, and because the building houses many tenants, visitors should expect corporate check-in procedures rather than a public reception for brand questions.
How to Escalate a Complaint to L’Oréal USA Corporate
- Call customer service first. Use the published support number (via brand websites (lorealparisusa.com and each brand’s site)) and document the date, the representative’s name, and the case reference number before you hang up.
- Ask for a supervisor or the escalation team. First-line agents have limited authority; supervisors, retention, or executive-relations teams can approve credits, refunds, and exceptions.
- Move the case to a written channel. Email, secure chat, or an in-app case creates a timestamped record that is far stronger than phone notes when you escalate further.
- Send a certified letter to the headquarters. Write to L’Oréal USA, 10 Hudson Yards, New York, NY 10001, United States. Include your account or order number, prior contact dates, representative names, and the specific resolution you want.
- Use a credit card chargeback if you paid by card. Card issuers can reverse disputed charges, typically within 60 to 120 days of the transaction.
- File with the FTC. Use reportfraud.ftc.gov; the FTC builds enforcement cases from complaint patterns.
- File with your state Attorney General. The New York AG consumer protection division accepts complaints by mail and online.
- File with the BBB. A public BBB complaint usually produces a formal written company response within 30 days.
Frequently Asked Questions
Where is the L’Oréal USA corporate office?
L’Oréal USA is headquartered at 10 Hudson Yards, New York, NY 10001. The company consolidated its New York offices there after years spread across midtown Manhattan, including the 575 Fifth Avenue address still seen in older listings.
What is the L’Oréal USA phone number?
The main corporate line is (212) 818-1500. Product and order questions should go to the specific brand’s consumer care team, such as the contact page at lorealparisusa.com.
Who owns L’Oréal USA?
L’Oréal USA is a subsidiary of L’Oréal S.A., the French cosmetics group headquartered in Paris, traded on the Euronext Paris exchange and controlled in part by the Bettencourt family shareholding.
Which brands does L’Oréal USA own?
The US portfolio includes L’Oréal Paris, Lancôme, Garnier, Maybelline New York, Kérastase, Urban Decay, CeraVe, La Roche-Posay, Vichy, SkinCeuticals, and Yves Saint Laurent Beauté, among others.
Is L’Oréal USA at 575 Fifth Avenue or 10 Hudson Yards?
575 Fifth Avenue is the former corporate address that many directories still list. The current United States headquarters is 10 Hudson Yards.
How do I file a complaint against a L’Oréal brand?
Start with the brand’s consumer care contact form so there is a written record, then escalate to the FTC, the New York State Attorney General’s consumer bureau, or the BBB. Certified letters to the corporation can be sent to 10 Hudson Yards, New York, NY 10001.