Jackson Hewitt Headquarters Address, Corporate Office Location, and Contact Details
Jackson Hewitt Tax Service Inc. is headquartered at 10 Exchange Place, Floor 27, Jersey City, NJ 07302. Customer service runs at 1-800-234-1040; the company does not publish a general headquarters switchboard.
| Headquarters address | Jackson Hewitt Tax Service Inc. 10 Exchange Place, Floor 27 Jersey City, NJ 07302 United States |
|---|---|
| Corporate HQ phone | no public switchboard |
| Customer service | 1-800-234-1040 |
| Website | jacksonhewitt.com |
About Jackson Hewitt
Jackson Hewitt is one of the largest tax preparation chains in the United States, known for preparing returns inside Walmart stores and through a network of franchised and company-owned offices. The company was founded in 1982 and built its business on neighborhood storefront locations, transparent flat-fee pricing, and fast refund options, positioning itself as the practical alternative to the big-name tax chains.
Today the company operates thousands of offices across the country during tax season, offers full-year tax resolution services, and emphasizes its Second Look review for returns prepared elsewhere. Because most offices are independently owned franchises, the Jersey City headquarters handles corporate policy, technology, and franchise support rather than walk-in tax work. Searches for the corporate office typically come from taxpayers with refund or service disputes and from prospective franchisees.
Jackson Hewitt Phone Numbers and Contact Directory
| Customer service | 1-800-234-1040 |
What Brings You Here? Find the Right Contact
- Question about a return Jackson Hewitt prepared: call 1-800-234-1040 with your taxpayer ID and office details, and document every reference number.
- Refund status: track the refund first with the IRS Where’s My Refund tool and your state tool, then call support if the timeline is broken.
- Local office or appointment: find the office at office.jacksonhewitt.com; each franchise office lists its own phone number and hours.
- MyJH account or online filing problem: use the chat at jacksonhewitt.com, Monday to Friday 10 AM to 8 PM ET, so the case has a written trail.
- Franchise or partnership inquiry: submit through the franchise section of jacksonhewitt.com, which routes to the corporate franchise team.
- Media inquiry: press contacts are listed on the company’s news and events pages.
Jackson Hewitt Corporate Headquarters and Office Addresses
Corporate headquarters
Jackson Hewitt Tax Service Inc.
10 Exchange Place, Floor 27
Jersey City, NJ 07302
United States
Service delivery footprint
Returns are prepared at thousands of franchised and company-owned offices nationwide, including a large presence inside Walmart stores, so the Jersey City headquarters is an administrative office rather than a service location.
The headquarters sits on the Jersey City waterfront in the Exchange Place office district, directly across the Hudson River from Lower Manhattan. The building is shared with other corporate tenants, which is why the company’s exact floor matters when mailing documents.
How to Escalate a Complaint to Jackson Hewitt Corporate
- Call customer service first. Use the published support number (1-800-234-1040) and document the date, the representative’s name, and the case reference number before you hang up.
- Ask for a supervisor or the escalation team. First-line agents have limited authority; supervisors, retention, or executive-relations teams can approve credits, refunds, and exceptions.
- Move the case to a written channel. Email, secure chat, or an in-app case creates a timestamped record that is far stronger than phone notes when you escalate further.
- Send a certified letter to the headquarters. Write to Jackson Hewitt Tax Service Inc., 10 Exchange Place, Floor 27, Jersey City, NJ 07302, United States. Include your account or order number, prior contact dates, representative names, and the specific resolution you want.
- File with the CFPB. Consumer financial products must get a documented response through consumerfinance.gov/complaint.
- File with your state financial regulator. State licensing departments supervise tax-refund and payment products; regulators can compel responses.
- File with the FTC or your state Attorney General. Unresolved fraud and dispute-handling issues fall under consumer protection enforcement.
- Use the BBB as a documentation layer. A public BBB complaint creates a timestamped company response on the record.
Frequently Asked Questions
Where is the Jackson Hewitt corporate office?
Jackson Hewitt Tax Service Inc. is headquartered at 10 Exchange Place, Floor 27, Jersey City, NJ 07302, on the Jersey City waterfront.
What is the Jackson Hewitt customer service phone number?
The published customer service number is 1-800-234-1040. Local offices have their own numbers, listed at office.jacksonhewitt.com.
Who owns Jackson Hewitt?
Jackson Hewitt is privately held and has changed private-equity owners in recent years; most local offices are independently owned and operated by franchisees.
Does Jackson Hewitt work inside Walmart?
Yes. A large share of Jackson Hewitt offices operate inside Walmart stores across the country, which is the chain’s most visible service format.
How do I check my Jackson Hewitt refund status?
Use the IRS Where’s My Refund tracker and your state refund tracker first. If the timeline is broken or the return was rejected, call 1-800-234-1040 with your documents ready.
How do I file a complaint against Jackson Hewitt?
Document every call and reference number, then file with the FTC, your state Attorney General’s consumer protection office, or the BBB. Complaints about refund products can also go to the CFPB. Certified letters can be sent to 10 Exchange Place, Floor 27, Jersey City, NJ 07302.