Groupon Headquarters Address, Corporate Office Location, and Contact Details

About

Groupon, Inc. is an American global e-commerce marketplace connecting consumers with local businesses, experiences, and travel deals. Founded in Chicago, Illinois in 2008 by Andrew Mason, Eric Lefkofsky, and Brad Keywell, Groupon pioneered the “daily deals” model — offering steeply discounted group coupons for local services like restaurants, spas, fitness studios, and entertainment. The company grew explosively, reaching a peak valuation near $13 billion at its 2011 IPO — one of the largest US internet IPOs at that time. It subsequently experienced one of the most dramatic declines in e-commerce history, with annual revenue falling from $3.1 billion in 2015 to under $500 million by 2024. Groupon is headquartered at 35 West Wacker Drive, Chicago, Illinois 60601 — its current registered principal executive address as listed in SEC filings and with the BBB — though its operations office is at 600 West Chicago Avenue, Suite 400, Chicago, IL 60654, the address used for day-to-day operations.

Turnaround milestone: In 2025, Groupon achieved a landmark milestone — returning to both billings and revenue growth for the first time in a decade. Full-year 2025 global billings grew 7% to approximately $1.67–$1.76 billion, with annual revenue of $498.42 million (up ~1.2% from 2024) and a second consecutive year of positive free cash flow. The turnaround was led by CEO Dusan Senkypl, who took over in March 2023 from Pale Fire Capital — Groupon’s largest shareholder — when the company issued a “going concern” warning to investors.

Quick Facts

Founded

November 2008, Chicago, Illinois

Registered HQ (SEC/BBB)

35 West Wacker Drive, Floor 25, Chicago, IL 60601

Operations Office

600 West Chicago Avenue, Suite 400, Chicago, IL 60654

Industry

E-Commerce / Local Deals Marketplace / Travel & Experiences

NASDAQ Ticker

GRPN

CEO

Dusan Senkypl (permanent CEO since May 7, 2024; interim since March 31, 2023)

CFO

Jiri Ponrt (promoted August 2025)

COO

Rana Kashyap (promoted August 2025)

Annual Revenue (FY2025)

~$498.42 million

Annual Revenue Growth (FY2025)

~1.2%

Full-Year Billings (FY2025)

~$1.67–$1.76 billion

Market Cap

~$740 million

Employees

~2,079

Largest shareholder

Pale Fire Capital (~22% of shares)

Active markets

North America + international (Europe primarily)

What Brings You Here? Find the Right Contact

Customer — missing Groupon voucher, billing issue, or unredeemed deal

Call Groupon Customer Service at 1-888-664-4482 or visit groupon.com/support for live chat and self-service options. For billing disputes, log into your Groupon account at groupon.com and navigate to “My Groupons” to view deal status, request a refund, or initiate a trade-in credit.

Merchant / local business — partnership inquiry or deal setup

Groupon partners with local businesses through its merchant platform. Apply at groupon.com/merchant or call the merchant line at 1-877-788-7858. Groupon’s merchant partnerships are managed by regional sales teams, not the corporate office.

Groupon+ / credit card-linked offers

Groupon+ offers are linked directly to your credit or debit card, and cashback credits automatically appear in your account after a qualifying purchase. For issues with Groupon+ credits or linked card offers, contact support at groupon.com/support.

Travel deals — Groupon Getaways

For hotel or travel deal issues, Groupon partners with third-party travel providers. Contact the travel provider directly for booking or stay issues, and contact Groupon support at 1-888-664-4482 for voucher or billing disputes.

Investor relations

Visit investor.groupon.com. Groupon trades on NASDAQ as GRPN. Written investor inquiries can be sent to Groupon, Inc., Investor Relations, 35 West Wacker Drive, Chicago, IL 60601.

Media / press

Contact Groupon’s communications team through press.groupon.com or the corporate office at 600 West Chicago Avenue, Suite 400, Chicago, IL 60654.

Legal / subpoena

Serve Groupon, Inc. at its registered Illinois address: 35 West Wacker Drive, Floor 25, Chicago, IL 60601. For Illinois Secretary of State registered agent information, check ilsos.gov for the current registered agent on file.

Phone Directory

Customer Service

1-888-664-4482 — General customer support for consumers. Available during business hours.

Merchant Line

1-877-788-7858 — For local business partnership inquiries.

Corporate Headquarters (Wacker)

(312) 334-1579 — Main corporate line.

Alternate corporate line

(313) 355-0843

Corporate Headquarters Address

Registered principal executive office (SEC filings, BBB, legal correspondence)

Groupon, Inc.
35 West Wacker Drive, Floor 25
Chicago, IL 60601
United States

Primary operations office (day-to-day operations)

Groupon, Inc.
600 West Chicago Avenue, Suite 400
Chicago, IL 60654
United States

International offices

• Madrid, Spain: Paseo de la Castellana, 79

Address note: Some directories list Groupon’s former address at 600 West Chicago Avenue, Suite 620 — this is outdated. Groupon has operated from Suite 400 at that building since downsizing. The 35 West Wacker Drive address is the current registered legal and SEC address. Neither location is a walk-in consumer support center. All consumer inquiries should be handled through groupon.com/support or by calling 1-888-664-4482.

How to Escalate a Complaint

1. Start with live chat at groupon.com/support — Groupon’s primary and fastest support channel is the Help Center. Self-service options cover the most common issues: refunds, trade-ins, expired vouchers, and billing disputes. Written chat records are more useful for documentation than phone calls.
2. Call customer service — 1-888-664-4482. Request a supervisor if the initial agent cannot resolve the issue. Document the date, rep name, and any case reference number provided.
3. Request a Groupon Credit trade-in for expired vouchers — Even expired Groupon vouchers often retain the paid value as a Groupon Credit. Before escalating, check whether a credit trade-in is available in your account under “My Groupons.”
4. Send a certified letter to the registered corporate office — Write to Groupon, Inc., 35 West Wacker Drive, Floor 25, Chicago, IL 60601. Include your account email, order number, prior contact dates and case references, and the specific resolution you are requesting. This is the legally registered principal office for formal correspondence.
5. File with the BBB — Groupon is listed with the BBB in Chicago at bbb.org. Note: Groupon is not BBB Accredited. Groupon has historically had a high volume of BBB complaints. An active BBB filing requires a formal corporate response and creates an on-record documentation trail.
6. Dispute the credit card charge — For unresolved billing disputes where Groupon has not delivered a promised product or refund, initiate a chargeback with your credit card issuer. Document all prior contact attempts with Groupon before filing the chargeback.
7. File with the FTC — For misleading deal terms, fraudulent merchant representations, or systematic billing practices, file with the Federal Trade Commission at reportfraud.ftc.gov.

Executive Leadership

Dusan Senkypl — Chief Executive Officer (permanent CEO since May 7, 2024; interim CEO since March 31, 2023)

Senkypl is a Czech entrepreneur and investor who co-founded Pale Fire Capital in 2015 — a Prague-based private equity firm with approximately $1 billion in AUM, focused on B2C and marketplace technology companies. He joined Groupon’s board as a representative of Pale Fire Capital, which holds approximately 22% of Groupon shares, making it the largest shareholder. When Kedar Deshpande resigned as CEO in March 2023 and Groupon simultaneously issued a “going concern” warning to investors, the board turned to Senkypl — already deeply familiar with the business — to take over as interim CEO. He relocated operationally to manage the Chicago-based company despite being based in the Czech Republic. On May 7, 2024, he was appointed permanent CEO. His turnaround strategy — dubbed the “supply-led transformation” — refocused Groupon on curating high-quality merchant supply in local experiences and services, rather than the prior strategy of volume-driven deal aggregation. Under his leadership, Groupon returned to positive free cash flow in 2024 and achieved its first simultaneous billings and revenue growth since 2015 in full-year 2025. He is also Chairman and CEO of Pale Fire Capital and oversaw the placement of other Pale Fire-affiliated executives into key Groupon leadership roles, including CFO Jiri Ponrt and COO Rana Kashyap.

Jiri Ponrt — Chief Financial Officer (since August 2025)

Ponrt was elevated to CFO in August 2025, recognized as a key architect of Groupon’s financial restructuring — reducing the company’s cost base, improving its capital position, and instilling operational discipline during the turnaround. He had joined Groupon in early 2023 as part of the Pale Fire Capital-led management team. Senkypl described him as playing a “critical role in advancing the company’s transformation.”

Rana Kashyap — Chief Operating Officer (since August 2025)

Kashyap was promoted to COO in August 2025, also elevated from within the turnaround team. She transitioned to Groupon from a hedge fund background under Senkypl’s direction in early 2023. She oversees day-to-day marketplace operations and the company’s “go on offense” growth initiatives following the successful stabilization phase.