Capital One Headquarters Address, Corporate Office Location, and Contact Details
Capital One Financial Corporation is headquartered at 1680 Capital One Drive, McLean, VA 22102. The corporate switchboard number is (703) 720-1000, and general customer service is 1-877-383-4802.
| Headquarters address | Capital One Financial Corporation 1680 Capital One Drive McLean, VA 22102 United States |
|---|---|
| Corporate HQ phone | (703) 720-1000 |
| Customer service | 1-877-383-4802 |
| Website | capitalone.com |
About Capital One
Capital One is one of the largest banks in the United States and one of the biggest credit card issuers in the country, built on a data-and-analytics approach to lending that was unusual when the company was founded in 1988 by Richard Fairbank and Nigel Morris as a spin-off of Signet Bank. It became an independent bank holding company in 1994 and has since expanded into consumer banking, auto loans, and commercial lending.
The company trades on the Nasdaq under the ticker COF, and Richard Fairbank remains Chairman and CEO more than three decades after founding the firm. In 2025 Capital One completed its acquisition of Discover Financial Services, adding the Discover network and payments business to the company.
Capital One Phone Numbers and Contact Directory
| General customer service | 1-877-383-4802 |
| Credit card customer service | 1-800-227-4825 |
| Corporate HQ switchboard | (703) 720-1000 |
What Brings You Here? Find the Right Contact
- Credit card account (billing, disputes, limits): call 1-800-227-4825 or use the Capital One app, which documents every chat.
- Bank account (checking, savings, loans): call 1-877-383-4802 or visit a Capital One Cafe or branch.
- Fraud or suspected identity theft: call the number on the back of your card immediately and freeze the card in the app.
- Credit reporting disputes: submit through the app or mail Capital One’s credit bureau dispute address listed at capitalone.com.
- Corporate, vendor, or investor inquiry: call the McLean switchboard at (703) 720-1000 or use investor.capitalone.com.
- Media inquiries: corporate media relations are listed at capitalone.com/about/newsroom.
Capital One Corporate Headquarters and Office Addresses
Principal executive headquarters
Capital One Financial Corporation
1680 Capital One Drive
McLean, VA 22102
United States
Major corporate campuses
Richmond, VA: 15000 Capital One Drive (banking operations)
Plano, TX: 8010 Domain Drive (technology campus)
New York, NY: commercial banking offices
The McLean headquarters sits just outside Washington, DC, and includes the company’s executive offices and much of its technology organization. The Richmond and Plano campuses are large enough that they are often mistaken for the headquarters; both are major operations centers rather than the corporate seat, which is why directories sometimes list different states for Capital One.
How to Escalate a Complaint to Capital One Corporate
- Call customer service first. Use the published support number (1-877-383-4802) and document the date, the representative’s name, and the case reference number before you hang up.
- Ask for a supervisor or the escalation team. First-line agents have limited authority; supervisors, retention, or executive-relations teams can approve credits, refunds, and exceptions.
- Move the case to a written channel. Email, secure chat, or an in-app case creates a timestamped record that is far stronger than phone notes when you escalate further.
- Send a certified letter to the headquarters. Write to Capital One Financial Corporation, 1680 Capital One Drive, McLean, VA 22102, United States. Include your account or order number, prior contact dates, representative names, and the specific resolution you want.
- File with the CFPB. Banks must respond to Consumer Financial Protection Bureau complaints. File at consumerfinance.gov/complaint.
- File with the bank’s federal regulator. National banks are supervised by the OCC; use helpwithmybank.gov for an additional escalation layer.
- File with your state Attorney General. The Virginia AG and your home-state AG both accept banking and lending complaints.
- Use the BBB as a final documentation layer. BBB complaints create a public record and often trigger a formal company response within weeks.
Frequently Asked Questions
Where is the Capital One corporate office?
Capital One Financial Corporation is headquartered at 1680 Capital One Drive, McLean, VA 22102. The switchboard is (703) 720-1000, and customer service is 1-877-383-4802.
What is the Capital One customer service phone number?
General customer service is 1-877-383-4802. Credit card holders can call 1-800-227-4825, and the fastest written channel is the secure chat inside the Capital One mobile app.
Who owns Capital One?
Capital One is a publicly traded bank holding company (Nasdaq: COF). Co-founder Richard Fairbank has been Chairman and CEO since the company’s early years, and no single family controls the firm.
Did Capital One buy Discover?
Yes. Capital One completed its acquisition of Discover Financial Services in 2025, combining the Discover card network with Capital One’s issuing business.
Is Capital One headquartered in Richmond or McLean?
Both are real Capital One sites, but the corporate headquarters is in McLean, Virginia. The Richmond campus is a major banking operations center, which is why some directories list Richmond as the HQ.
How do I file a complaint against Capital One?
Call 1-877-383-4802 first and record dates, names, and case numbers. If unresolved, file with the CFPB at consumerfinance.gov/complaint, the OCC as Capital One’s national bank regulator, or your state Attorney General. Certified letters can be sent to 1680 Capital One Drive, McLean, VA 22102.