Waste Management Headquarters Address, Corporate Office Location, and Contact Details

About

Waste Management Inc., doing business as WM, is the largest environmental services company in North America, headquartered at 800 Capitol Street, Suite 3000, Houston, Texas 77002 in the Capitol Tower of downtown Houston. Founded in 1968 and publicly traded on the NYSE under WM, the company serves 22M+ customers across 48 states through 286 active landfills, 431 collection operations, and 119 recycling facilities.

Quick Facts

Founded

1968 (Houston, TX)

Industry

Waste collection, recycling & environmental services

HQ Address

800 Capitol Street, Suite 3000, Houston, TX 77002

Registered HQ (SEC)

1001 Fannin Street, Suite 4000, Houston, TX 77002

NYSE Ticker

WM

Corporate Phone

(713) 512-6200

Customer Service

1-866-909-4458

Website

wm.com

What Brings You Here? Find the Right Contact

WM residential or commercial customer — billing, pickup, or service dispute

Call 1-866-909-4458 or log in at wm.com to manage your account, report missed pickups, and submit billing disputes.

WM recycling inquiry

For recycling guidelines, contamination concerns, and collection schedules, visit wm.com/us/en/recycle or call 1-866-909-4458.

WM dumpster / roll-off container rental

For dumpster rental and roll-off services, visit wm.com/us/en/dumpster-rental or call 1-866-909-4458.

WM sustainability / environmental inquiry

For sustainability reports and environmental stewardship initiatives, visit sustainability.wm.com.

Investor relations (NYSE: WM)

Contact WM Investor Relations at (713) 265-1358 or visit investors.wm.com. Write to Waste Management Inc., Investor Relations, 1001 Fannin Street, Suite 4000, Houston, TX 77002.

Legal / subpoena

Serve Waste Management Inc., 1001 Fannin Street, Suite 4000, Houston, TX 77002. Confirm the registered agent through the Delaware Division of Corporations at corp.delaware.gov (incorporated in Delaware).

Phone & Contact Directory

Customer service

1-866-909-4458

Corporate HQ

(713) 512-6200

Investor relations

(713) 265-1358

Media inquiries

(713) 265-1514

Website

wm.com

Investor relations

investors.wm.com

Corporate Headquarters & Office Addresses

Corporate HQ

800 Capitol Street, Suite 3000, Houston, TX 77002

SEC Registered HQ

1001 Fannin Street, Suite 4000, Houston, TX 77002

South Bend, IN Office

South Bend, IN

Marlborough, MA Office

Marlborough, MA

Mendota Heights, MN Office

Mendota Heights, MN

How to Escalate a Complaint

1. Call 1-866-909-4458 — WM’s primary customer service line for billing, pickup, and service escalations (24/7).
2. Log in at wm.com — Manage accounts, report issues, and track complaint resolutions through the official online portal.
3. Mail to the Houston HQ — Write to Waste Management Inc., Customer Relations, 1001 Fannin Street, Suite 4000, Houston, TX 77002.
4. File with the Texas AG — The Texas AG’s consumer protection division at texasattorneygeneral.gov handles Houston HQ–based complaints.
5. File with your local municipality — Many WM contracts are municipal; your local city or county can escalate service disputes directly with WM.
6. File with the EPA — For environmental violations or improper disposal concerns, report at epa.gov/enforcement/report-environmental-violation.
7. File with the FTC — For deceptive billing or unfair business practices, file at ftc.gov/complaint.
8. File with the BBB — Waste Management Inc. is listed with the BBB (Houston, TX). File at bbb.org.