Vrbo Headquarters Address, Corporate Office Location, and Contact Details
About
Vrbo (pronounced “VUR-boh”) is an online vacation rental marketplace and wholly owned subsidiary of Expedia Group, Inc. (NASDAQ: EXPE), headquartered at 11920 Alterra Parkway, Austin, Texas 78758 — a 16-story office tower in The Domain, North Austin’s premier mixed-use tech and retail district, opened in 2019. Founded in 1995 in Austin, Texas as “Vacation Rentals by Owner,” Vrbo was one of the first platforms to connect homeowners directly with vacationers, predating Airbnb by over a decade. Expedia Group acquired Vrbo (formerly HomeAway) in 2015 for $3.9 billion, and rebranded it from HomeAway to Vrbo in 2019.
Vrbo is now integrated into Expedia Group’s One Key loyalty program, launched in 2023, which links rewards across Vrbo, Expedia, and Hotels.com. Vrbo updated its One Key earn rates in May 2025 — with rates now tied to membership tiers. Expedia Group carried out three rounds of layoffs (2024–2026) that affected Vrbo-linked teams: approximately 1,500 roles in February 2024, 495 roles (3% of workforce) in April 2025 primarily in product and technology, and 162 additional roles in January–April 2026.
Quick Facts
Industry
Vacation Rental / Online Travel Marketplace
Founded
1995, Austin, Texas
Employees
1,200+ (Vrbo-specific); Expedia Group: ~16,000
Hours
Customer Service available 24/7
IPComplaints@expediagroup.com (legal/IP only); support via help.vrbo.com
Website
vrbo.com
Contact Page
help.vrbo.com
Careers Page
expediagroup.com/careers
What Brings You Here? Find the Right Contact
Traveler / guest issues (booking, refund, cancellation)
Call 1-877-202-4291 (24/7) or use the help center at help.vrbo.com. For refund disputes specifically, reference your booking confirmation number and select “Refund” under the help center contact options.
Property owner / host issues (listing, payouts, account)
Call 1-877-202-4291 or log into your owner dashboard at vrbo.com/owner. For payout issues, allow 3–5 business days from checkout before escalating.
Fraudulent listings
Report immediately through help.vrbo.com. Vrbo offers a Book with Confidence Guarantee that covers fraudulent listings — document all communications with the alleged host before contacting Vrbo.
One Key loyalty rewards
Manage your One Key account and rewards through the Vrbo app or vrbo.com. For missing rewards, use the help center at help.vrbo.com.
Legal / IP / trademark
Email IPComplaints@expediagroup.com.
Legal / subpoena
Serve Vrbo at 11920 Alterra Parkway, Austin, TX 78758. Confirm registered entity at the Texas Secretary of State at sos.state.tx.us. For the parent entity, serve Expedia Group, Inc. at 1111 Expedia Group Way W, Seattle, WA 98119.
Media / press
Contact Expedia Group Communications through expediagroup.com/news.
Phone Directory
Customer Service (24/7)
1-877-202-4291
Corporate HQ
1-512-684-1100
Legal / IP Email
IPComplaints@expediagroup.com
Expedia Group Parent HQ
1111 Expedia Group Way W, Seattle, WA 98119 | (206) 481-7200
Corporate Headquarters Address
Vrbo (Expedia Group, Inc.)
11920 Alterra Parkway
Austin, TX 78758
How to Escalate a Complaint
- Call 1-877-202-4291 (24/7) and get a case reference number — note the rep’s name and case number for all follow-up.
- Invoke the Book with Confidence Guarantee — for fraudulent listings or properties that don’t match their description, Vrbo’s guarantee covers rebooking costs and refunds. Document all evidence before calling.
- Send a certified letter to Austin HQ — write to Vrbo, Attn: Customer Relations, 11920 Alterra Parkway, Austin, TX 78758. Include your booking confirmation number, issue with dates, all prior contact references, and resolution requested.
- File with the BBB (Austin, TX chapter — Vrbo is not BBB Accredited).
- File with the FTC at reportfraud.ftc.gov for deceptive practices, fraudulent listings, or refund policy violations.
- File with the Texas AG at texasattorneygeneral.gov or 1-800-621-0508 for consumer protection violations.
- File with the CFPB at consumerfinance.gov/complaint for payment, billing, or financial service disputes involving Vrbo transactions.
- Dispute the charge with your credit card under FCBA for unauthorized charges or properties that were not as advertised — credit card chargebacks are one of the most effective tools for unresolved Vrbo disputes.