Urban Air Adventure Park Headquarters Address, Corporate Office Location, and Contact Details

About

Urban Air Adventure Park is the nation’s largest indoor adventure park franchise, founded in 2011 in the Dallas–Fort Worth area, and part of the Unleashed Brands youth enrichment platform. Parks convert vacant big-box retail spaces into family entertainment destinations featuring trampolines, climbing walls, ropes courses, laser tag, VR, bowling, and fast-casual cafés.

Urban Air reached its milestone 200th location in late 2025 (Lawrence Township, NJ), after opening 21 parks and signing 30 new franchise agreements in 2025. The system generates $600+ million in annual revenue, with average unit revenues of ~$4.96M (2.0 parks) and ~$5.95M (2.5 parks) per the 2025 FDD. Mandy Dowson was appointed Brand President in January 2026; prior Brand President & CEO Jay Thomas departed December 2024.

Quick Facts

HQ

2350 Airport Freeway, Suite 505, Bedford, Texas 76022

HQ Phone

(682) 239-0318

Founded

2011, Dallas–Fort Worth, Texas

Brand President

Mandy Dowson (appointed January 2026)

Parent Platform

Unleashed Brands (Bedford, TX)

Total Locations

200+ (193+ franchised as of late 2025)

System Revenue

$600+ million annually

Avg Unit Revenue (2.0 Park)

~$4.96M gross sales

Franchise Fee

$100,000 |

Total Investment

$3.1M–$8.4M

Royalty

7% 

Entrepreneur 2026 Rank

#178 overall / #1 Adventure Park

Massachusetts Franchise Locations (NOT corporate)

Bellingham (508-232-4604) | Brockton (508-443-4229) 

Massachusetts Locations (Franchise — Not Corporate)

Urban Air Bellingham, MA 

189 Mechanic Street, Bellingham, MA 02019 | (508) 232-4604 

Urban Air Brockton, MA

435 Westgate Drive, Brockton, MA 02301 | (508) 443-4229 

For unresolved issues at these locations, escalate to the corporate team in Bedford, Texas.

What Brings You Here? Find the Right Contact

Guest complaint (refund, injury, membership, party booking)

Contact the specific park’s General Manager first — each location is franchisee-owned. For unresolved issues, submit a corporate complaint via urbanair.com/contact-us — Urban Air does not publish a direct guest services phone line for corporate.

Injury / safety incident

Document with photos and request a written incident report from the park on the day of incident. For serious injuries, consult a personal injury attorney — waiver enforceability and franchisee vs. franchisor liability require professional legal analysis.

Membership / billing dispute

Contact the local park management first. For persistent charges after cancellation, dispute with your credit card issuer and contact corporate via urbanair.com/contact-us.

Franchise inquiry / FDD

Contact Urban Air franchise development at urbanairfranchise.com or (972) 200-8000.

Legal / subpoena

Serve at 2350 Airport Freeway, Suite 505, Bedford, Texas 76022. Confirm the correct legal entity via the Texas Secretary of State at sos.state.tx.us.

Phone Directory

Corporate HQ

(682) 239-0318

Franchise Development

(972) 200-8000

Guest Support

urbanair.com/contact-us

Bellingham, MA

(508) 232-4604

Brockton, MA

(508) 443-4229

All Locations

urbanair.com/locations

Corporate Headquarters Address

Urban Air Adventure Park / Unleashed Brands

2350 Airport Freeway, Suite 505
Bedford, Texas 76022
Phone: (682) 239-0318

How to Escalate a Complaint

1. Contact the local park General Manager first — franchisees have direct authority over guest refunds and incident reports.
2. Submit corporate complaint at urbanair.com/contact-us — include park name, date, issue description, all prior contacts, and specific resolution requested.
3. File with the BBB for your specific park’s state chapter (each location has its own BBB profile).
4. File with your state AG for membership billing fraud and deceptive refund practices. Massachusetts residents: mass.gov/ago or 1-617-727-8400.
5. Dispute charges with your credit card under FCBA for unauthorized membership charges and unfulfilled refunds.
6. File with the FTC at reportfraud.ftc.gov for systematic billing and cancellation policy violations.
7. Consult a personal injury attorney for injury claims — Urban Air waivers cannot shield against gross negligence, and franchisee vs. franchisor liability requires legal analysis.