GM Financial Headquarters Address, Corporate Office Location, and Contact Details
About
GM Financial (General Motors Financial Company, Inc.) is the wholly owned captive finance subsidiary of General Motors, headquartered at 801 Cherry Street, Suite 3500, Fort Worth, Texas 76102 — making it downtown Fort Worth’s largest employer. Originally founded in 1992 as AmeriCredit Corp, it was acquired by General Motors in 2010 and rebranded as GM Financial, serving as GM’s exclusive provider of retail auto loans, lease financing, and dealer floorplan credit for Chevrolet, Buick, GMC, Cadillac, and OnStar across the US, Canada, Latin America, and China. GM Financial employs approximately 7,790 people and manages a global auto finance portfolio across operations in North America, Latin America, and China.
Quick Facts
Founded
1992 (Fort Worth, TX; as AmeriCredit Corp)
Industry
Auto finance — retail loans, leases & dealer floorplan
Parent Company
General Motors Company (NYSE: GM)
Employees
~7,790
Website
gmfinancial.com
What Brings You Here? Find the Right Contact
GM Financial customer — auto loan or lease billing dispute
Call 1-800-465-4591 or log into your account at gmfinancial.com for payment, billing, lease-end, and account inquiries.
GM Financial dealer services inquiry
For GM dealer floorplan credit, dealer account management, and dealer services, call 1-800-644-2297 or visit gmfinancial.com/en-us/dealer.
GM Financial lease-end / vehicle return
Contact GM Financial customer service at 1-800-465-4591 at least 30 days prior to lease-end for turn-in instructions, purchase options, and inspection scheduling.
GM Financial payoff quote
Log into your account at gmfinancial.com or call 1-800-465-4591 to request a 10-day payoff quote for your retail loan or lease.
General Motors investor relations
GM Financial does not trade independently. Direct investor inquiries to General Motors at investor.gm.com.
Legal / subpoena
Serve General Motors Financial Company, Inc., 801 Cherry Street, Suite 3500, Fort Worth, TX 76102. Mailing address: Suite 3600. Confirm the registered agent through the Texas Secretary of State at sos.texas.gov.
Phone & Contact Directory
Customer service
1-800-465-4591
Corporate HQ
(817) 302-7000
Toll-free (dealer)
1-800-644-2297
Investor relations
[email protected]
Website
gmfinancial.com
Contact page
gmfinancial.com/en-us/contact
P.O. Box (AP)
P.O. Box 1630, Fort Worth, TX 76101
Corporate Headquarters & Office Addresses
Principal HQ
801 Cherry Street, Suite 3500, Fort Worth, TX 76102
Mailing Address
801 Cherry Street, Suite 3600, Fort Worth, TX 76102
Secondary Fort Worth Office
777 Taylor Street, Suite 900, Fort Worth, TX 76102
Arlington, TX Office
4001 Embarcadero Drive, Arlington, TX 76014
Irving, TX Office
220 E Las Colinas Blvd, Irving, TX 75039
San Antonio, TX Office
San Antonio, TX
Chandler, AZ Office
1975 South Price Road, Chandler, AZ
Huntersville, NC Office
12125 Herbert Wayne Court, Suite 100, Huntersville, NC 28078
Peterborough, ON Canada
200 Jameson Drive, Peterborough, ON K9K 2N3
Detroit, MI Office
Detroit, MI
General Motors HQ (Parent)
300 Renaissance Center, Detroit, MI 48243
How to Escalate a Complaint
- Call 1-800-465-4591 — GM Financial’s primary customer service line for loan, lease, billing, and payment disputes.
- Log into your account at gmfinancial.com — Manage payments, request payoff quotes, and submit written account disputes through the secure customer portal.
- Call (817) 302-7000 — Corporate HQ direct line for escalations beyond standard customer service.
- Mail to the Fort Worth HQ — Write to General Motors Financial Company, Inc., Customer Relations, 801 Cherry Street, Suite 3600, Fort Worth, TX 76102.
- File with the CFPB — For auto loan and lease billing disputes, unfair debt collection, or credit reporting errors, file at consumerfinance.gov/complaint.
- File with the Texas AG — The Texas AG’s consumer protection division at texasattorneygeneral.gov handles Fort Worth HQ-based complaints.
- File with the FTC — For deceptive advertising or unfair lending practices, file at ftc.gov/complaint.
- File with the BBB — GM Financial is listed with the BBB (Fort Worth, TX). File at bbb.org.