Stop & Shop Headquarters Address, Corporate Office Location, and Contact Details

About

Stop & Shop Supermarket Company LLC is a regional supermarket chain and US subsidiary of Ahold Delhaize (AMS: AD) headquartered at 1385 Hancock Street, Quincy Center Plaza, Quincy, Massachusetts 02169. Founded in 1914 in Somerville, Massachusetts by the Rabinowitz family as the Economy Grocery Stores Company, Stop & Shop is one of the oldest supermarket chains in the US and the dominant grocery brand across the Northeast. Ahold (now Ahold Delhaize) acquired Stop & Shop in 1996.

Stop & Shop operates 365 stores across five states — Massachusetts, New York, New Jersey, Connecticut, and Rhode Island — and employs approximately 58,000–60,000 associates. The chain closed 32 underperforming stores in 2024 as part of a strategic turnaround plan; following those closures, Ahold Delhaize reported improved performance at Stop & Shop in Q3 2025, with price investments rolled out at 70% of stores and online penetration reaching 10%.

Quick Facts

HQ

1385 Hancock Street, Quincy Center Plaza, Quincy, MA 02169

Founded

1914 in Somerville, Massachusetts

Parent Company

Ahold Delhaize (AMS: AD) | Zaandam, Netherlands 

Brand President

Roger Wheeler (since September 30, 2024)

Prior Brand President

Gordon Reid (retired mid-2025)

Revenue

~$12.8 billion (est.)

Stores

365 (MA, NY, NJ, CT, RI)

Employees

~58,000–60,000

What Brings You Here? Find the Right Contact

Customer service / store complaints / product issues

Call (800) 767-7772 or use the Contact Us page at stopandshop.com. For in-store complaints, ask for the store manager directly — store managers carry significant authority to resolve pricing, product, and service disputes.

GO Rewards / loyalty card / digital coupons

Manage your GO Rewards account and digital coupons through stopandshop.com or the Stop & Shop app. For account login issues or missing points, call (800) 767-7772.

Online grocery / delivery / SNAP EBT orders

For missing items, billing errors, or substitution issues with online orders or home delivery, call (800) 767-7772 or use the help section at stopandshop.com.

Pharmacy

Stop & Shop operates in-store pharmacies. For pharmacy questions (prescriptions, insurance, billing), contact your specific Stop & Shop pharmacy directly or call the pharmacy customer service line through stopandshop.com.

Media / press

Contact Ahold Delhaize USA Communications through newsroom.aholddelhaize.com.

Legal / subpoena

Serve Stop & Shop Supermarket Company LLC at 1385 Hancock Street, Quincy, MA 02169. Confirm the registered entity via the Massachusetts Secretary of State at corp.sec.state.ma.us. For the parent entity, serve Ahold Delhaize USA through its registered agent in Massachusetts.

Phone Directory

Customer Service

(800) 767-7772

Corporate HQ

(781) 380-8000

HQ Fax

(781) 770-6033

Website

stopandshop.com

Ahold Delhaize Parent

newsroom.aholddelhaize.com

Corporate Headquarters Address

Stop & Shop Supermarket Company LLC

1385 Hancock Street, Quincy Center Plaza
Quincy, MA 02169
Phone: (781) 380-8000
Customer Service: (800) 767-7772
Fax: (781) 770-6033

Parent Company

Ahold Delhaize
Provincialeweg 11, 1506 MA Zaandam
The Netherlands

How to Escalate a Complaint

1. Call (800) 767-7772 and get a case reference number — always note the rep’s name and case number for follow-up.
2. Speak to the store manager directly — for in-store issues including pricing, product quality, and staff conduct, the store manager is the fastest resolution path.
3. Send a certified letter to Quincy HQ — write to Stop & Shop Supermarket Company LLC, Attn: Customer Relations, 1385 Hancock Street, Quincy, MA 02169. Include your GO Rewards number, store location, issue with dates, all prior contact references, and resolution requested.
4. File with the BBB (Boston/Eastern Massachusetts chapter at bbb.org).
5. File with the Massachusetts AG at mass.gov/ago or 617-727-8400 for consumer protection violations.
6. File with the USDA (Food and Nutrition Service) at fns.usda.gov if the complaint involves SNAP/EBT acceptance, overcharges on EBT transactions, or WIC program violations.
7. For pharmacy errors (wrong medication, billing errors): File with the Massachusetts Board of Registration in Pharmacy at mass.gov/pharmacy-board and your insurance company.
8. Dispute charges with your credit card under FCBA for unauthorized or unfulfilled charges from Stop & Shop online orders or delivery.