Boscov’s Headquarters Address, Corporate Office Location, and Contact Details

About

Boscov’s Department Store, LLC is the largest family-owned department store chain in the United States, headquartered at 4500 Perkiomen Avenue, Reading, Pennsylvania 19606 — which doubles as the location of its flagship Reading store and corporate campus in Exeter Township, Berks County. Founded in 1914 by Solomon Boscov in Reading, Pennsylvania, the company is now in its third generation of family ownership, led by Chairman and CEO Jim Boscov — Solomon’s grandson.

Unlike most department store chains that have contracted or closed, Boscov’s is actively expanding — opening one new store per year by design, sending 100+ experienced co-workers to each new location to preserve its culture and train new staff. In October 2025, Boscov’s opened its 51st store at the Mall at Greece Ridge in Rochester, New York — the largest department store in the region at 175,000 square feet, creating 200+ local jobs. A 52nd store is planned in Cumberland, Maryland (former Sears space at Country Club Mall) based on 2026 reports.

Quick Facts

HQ

4500 Perkiomen Avenue, Reading, PA 19606

Founded

1914 by Solomon Boscov, Reading, Pennsylvania

Ownership

Privately held | Third-generation family-owned 

Chairman & CEO

Jim Boscov (Solomon’s grandson)

Revenue

~$1.2 billion (est.)

Stores

51 (PA, NJ, NY, DE, MD, CT, RI, OH)

Employees

~8,300

51st Store

Mall at Greece Ridge, Rochester, NY — opened October 30, 2025

What Brings You Here? Find the Right Contact

Customer service / store complaints / returns

Call (800) 284-8155 or use the Contact Us page at boscovs.com. Boscov’s offers a hassle-free return policy with no receipt required within 30 days.

Gift registry

Boscov’s offers a gift registry for every occasion — manage at boscovs.com or visit any store’s Customer Service desk.

Military discount

Boscov’s offers a year-round military discount (10%) available at all 51 locations with valid military ID.

Community / charity / nonprofit partnership (Charity Day)

Email CommunityRelations@Boscovs.com — Boscov’s runs an annual Charity Day program where nonprofits earn a percentage of sales from ticket purchases.

Curbside pickup / online order issues

Manage online orders and curbside pickup through boscovs.com. For missing items or billing errors, call (800) 284-8155.

Employment / job applications

Apply at boscovs.com/careers or contact the HR department at the Reading, PA corporate office.

Legal / subpoena

Serve Boscov’s Department Store, LLC at 4500 Perkiomen Avenue, Reading, PA 19606. Confirm registered entity at the Pennsylvania Department of State at dos.pa.gov.

Phone Directory

Customer Service

(800) 284-8155

Corporate HQ

(610) 779-2000

HQ Fax

(610) 370-3811

Community Relations

CommunityRelations@Boscovs.com

Corporate Headquarters Address

Boscov’s Department Store, LLC

4500 Perkiomen Avenue
Reading, PA 19606

How to Escalate a Complaint

1. Call (800) 284-8155 and get a case reference number — Boscov’s has a strong customer service culture as a family-owned chain; most issues resolve quickly with a single call.
2. Speak to the store manager directly — for in-store pricing, product, or service issues, Boscov’s store managers carry significant authority to resolve disputes on the spot.
3. Send a certified letter to Reading HQ — write to Boscov’s Department Store, LLC, Attn: Customer Relations, 4500 Perkiomen Avenue, Reading, PA 19606. Include your receipt or order number, store location, issue with dates, all prior contact references, and resolution requested.
4. File with the BBB (Reading/Berks County, PA chapter at bbb.org).
5. File with the Pennsylvania AG at attorneygeneral.gov or 1-800-441-2555 for consumer protection violations.
6. Dispute charges with your credit card under FCBA for unauthorized charges or unfulfilled online orders