Cavender’s Headquarters Address, Corporate Office Location, and Contact Details
Cavender’s Boot City is headquartered in Tyler, Texas, with the corporate home office at 2019 W Southwest Loop 323, Tyler, TX 75703. Customer service runs at 1-888-361-2555; the family-owned chain does not publish a headquarters switchboard.
| Headquarters address | Cavender’s Boot City 2019 W Southwest Loop 323 Tyler, TX 75703 United States |
|---|---|
| Corporate HQ phone | no public switchboard |
| Customer service | 1-888-361-2555 |
| Website | cavenders.com |
About Cavender’s
Cavender’s Boot City is one of the largest western wear retailers in the United States, a family-owned chain that grew from a single Pittsburg, Texas store opened by James and Patricia Cavender in 1965 into more than one hundred stores across Texas and neighboring states. The chain is best known for cowboy boots, with deep inventories of Tony Lama, Ariat, Justin, and similar brands, alongside workwear, hats, and western home decor.
The company built a new corporate home office in Tyler in 2019 after nearly three decades based at the Tyler store on South Broadway, and it remains privately held by the founding family, an increasingly rare profile for a retailer of its size. Searches for the corporate office typically come from online-order problems, boot warranty questions, and vendors trying to reach the buying offices.
Cavender’s Phone Numbers and Contact Directory
| Customer service | 1-888-361-2555 |
What Brings You Here? Find the Right Contact
- Online order, shipping, or return: call 1-888-361-2555 with the order number, or start a return through cavenders.com so the case is logged.
- Boot defect or warranty question: contact customer service with photos and purchase details; manufacturer warranties are often handled through the store or brand.
- Store question: each store lists its own number at cavenders.com store locator; store staff resolve most in-stock and hold requests faster than the central line.
- Commercial accounts: Cavender’s runs a commercial accounts program for workwear; apply through the commercial section of the website.
- Vendor, wholesale, or corporate inquiry: use the website’s contact routes for the buying offices at the Tyler home office.
Cavender’s Corporate Headquarters and Office Addresses
Corporate home office
Cavender’s Boot City
2019 W Southwest Loop 323
Tyler, TX 75703
United States
Founding store roots
The chain was founded in 1965 in Pittsburg, Texas, and the Tyler store on South Broadway served as the corporate home office for twenty-eight years before the purpose-built office opened in 2019.
The home office sits on the Southwest Loop 323 corridor on the south side of Tyler, close to the retail district that serves East Texas. The company’s warehouse and distribution operations support more than one hundred stores from the Tyler area, so the office is a working hub rather than a symbolic headquarters.
How to Escalate a Complaint to Cavender’s Corporate
- Call customer service first. Use the published support number (1-888-361-2555) and document the date, the representative’s name, and the case reference number before you hang up.
- Ask for a supervisor or the escalation team. First-line agents have limited authority; supervisors, retention, or executive-relations teams can approve credits, refunds, and exceptions.
- Move the case to a written channel. Email, secure chat, or an in-app case creates a timestamped record that is far stronger than phone notes when you escalate further.
- Send a certified letter to the headquarters. Write to Cavender’s Boot City, 2019 W Southwest Loop 323, Tyler, TX 75703, United States. Include your account or order number, prior contact dates, representative names, and the specific resolution you want.
- Use a credit card chargeback if you paid by card. Card issuers can reverse disputed charges, typically within 60 to 120 days of the transaction.
- File with the FTC. Use reportfraud.ftc.gov; the FTC builds enforcement cases from complaint patterns.
- File with your state Attorney General. The Texas AG consumer protection division accepts complaints by mail and online.
- File with the BBB. A public BBB complaint usually produces a formal written company response within 30 days.
Frequently Asked Questions
Where is the Cavender’s corporate office?
Cavender’s Boot City is headquartered in Tyler, Texas, at the company’s home office on the W Southwest Loop 323 corridor. The chain was founded in nearby Pittsburg, Texas in 1965.
What is the Cavender’s customer service phone number?
Customer service is 1-888-361-2555, staffed seven days a week during published Central Time hours.
Who owns Cavender’s?
Cavender’s remains a privately held, family-owned company founded by James and Patricia Cavender, unlike most national retail chains of its size.
How many Cavender’s stores are there?
The chain operates more than one hundred stores, concentrated in Texas with expansion into Oklahoma, Louisiana, Arkansas, Tennessee, and New Mexico.
How do I return boots bought online from Cavender’s?
Start the return through cavenders.com or call 1-888-361-2555 with the order number. Keep the shipping confirmation and tracking, because undocumented returns are the most common source of disputes.
How do I file a complaint against Cavender’s?
Document your order number and contacts, then file with the FTC at reportfraud.ftc.gov, the Texas Attorney General’s consumer protection division, or the BBB. Certified letters can be addressed to the home office in Tyler, TX 75703.