Rent-A-Center Headquarters Address, Corporate Office Location, and Contact Details

About

Rent-A-Center, Inc. is the largest rent-to-own retailer in the United States, headquartered at 5501 Headquarters Drive in Plano, Texas, within the Legacy Business Park in a three-story, 175,000 sq ft corporate campus occupied since March 2007. Founded in 1986 and incorporated in Delaware, Rent-A-Center operates as the core brand within Upbound Group, Inc. (Nasdaq: RCII) — the parent holding company formed when Rent-A-Center rebranded its corporate parent to Upbound Group in January 2022. The company generates approximately $4.2 billion in annual revenue, employs 10,000 to 13,000 associates, and operates more than 2,000 locations across the U.S. and Puerto Rico. Fahmi Karam serves as CEO.

Quick Facts

Founded

1986

HQ

5501 Headquarters Drive, Plano, TX 75024

Industry

Rent-to-Own / Consumer Retail

Parent Company

Upbound Group, Inc. (Nasdaq: RCII)

CEO

Fahmi Karam

Revenue

~$4.2 billion

Employees

~10,000–13,000

Locations

2,000+ stores (U.S. and Puerto Rico)

What Brings You Here? Find the Right Contact

Customer service / billing / payment

Call 1-800-275-2696 for account inquiries, billing disputes, and payment questions. Have your agreement number and store location ready before calling.

Store-specific complaint

Contact your local Rent-A-Center store directly. Store managers have full authority to resolve agreement-level disputes, damage fee waivers, delivery rescheduling, and early buyout pricing — find your store at rentacenter.com/stores.

Early purchase option / payoff

Call 1-800-275-2696 or visit your store to request a written payoff quote. Payoff rights are also governed by applicable state rent-to-own statutes, which vary by state.

Consumer Affairs escalation

Write to Rent-A-Center, Inc., Attn: Consumer Affairs, 5501 Headquarters Drive, Plano, TX 75024. The BBB profile identifies a Consumer Affairs Team as the designated escalation contact at headquarters.

Data Privacy Officer (California residents)

Write to Rent-A-Center, Inc., Attn: Data Privacy Officer, 5501 Headquarters Drive, Plano, TX 75024 for CCPA data privacy requests.

Investor relations (Upbound Group)

Access SEC filings and investor contacts at investor.upbound.com or by writing to Upbound Group, Inc., 5501 Headquarters Drive, Plano, TX 75024.

Media / press

Use the main HQ switchboard at (972) 801-1100 or investor.upbound.com for press inquiries for both Rent-A-Center and Upbound Group.

Legal / subpoena

Serve Rent-A-Center, Inc. (Delaware corporation), 5501 Headquarters Drive, Plano, TX 75024. For parent matters, serve Upbound Group, Inc. at the same address.

Phone Directory

Customer Service (Toll-Free)

1-800-275-2696 — Account inquiries, billing disputes, and general support

Corporate HQ Switchboard

(972) 801-1100 — Main Plano headquarters line for corporate, media, and business-level inquiries

Corporate Fax

(866) 922-7992 — Published fax for written correspondence and formal documentation

Corporate Headquarters Address

Rent-A-Center, Inc.

5501 Headquarters Drive
Plano, TX 75024
United States

Parent Company — Upbound Group, Inc. (Nasdaq: RCII)

5501 Headquarters Drive
Plano, TX 75024
United States
*(Same campus — Upbound Group and Rent-A-Center share the Plano address)*

How to Escalate a Complaint

1. Contact the store manager first. For agreement disputes, damage fees, delivery, and account-level issues, the store manager has the most direct authority to resolve the problem quickly.
2. Call 1-800-275-2696 for corporate customer care. Ask for a supervisor or specifically the Consumer Affairs team if store-level resolution fails. Document the representative’s name and reference number.
3. Write to Consumer Affairs. Send a formal complaint to Rent-A-Center, Inc., Attn: Consumer Affairs, 5501 Headquarters Drive, Plano, TX 75024. Include your agreement number, store location, contact history, and requested resolution.
4. Send a certified letter to the Plano headquarters with return receipt to create a documented delivery record that strengthens any subsequent regulatory or legal filings.
5. File with the BBB. Rent-A-Center is a BBB Accredited Business — accredited since August 23, 2021 — meaning the company has a contractual BBB commitment to respond to and attempt to resolve all filed complaints.
6. File with your state AG. Rent-to-own transactions are governed by individual state Rent-to-Own Acts regulating disclosures, payment terms, and consumer rights — Texas, California, Florida, and New York all have active statutes.
7. File with the FTC at reportfraud.ftc.gov for deceptive rent-to-own practices, undisclosed fees, and billing violations.
8. Dispute with your bank or card issuer for unauthorized charge withdrawals under the Electronic Funds Transfer Act (debit) or the Fair Credit Billing Act (credit). Document all prior contact before initiating.