7-Eleven Headquarters Address, Corporate Office Location, and Contact Details

About

7-Eleven, Inc. is an American convenience store chain headquartered at 3200 Hackberry Road, Irving, Texas 75063 — a purpose-built 350,000 sq ft corporate campus completed in November 2015 in the Las Colinas area of Irving, located about 15 miles west of downtown Dallas. 7-Eleven is the world’s largest convenience store retailer by store count, operating or licensing more than 80,000 stores across 19 countries and territories, including over 9,000 corporate and franchise locations in the United States. The company’s brand portfolio in the US includes 7-Eleven, Speedway, Stripes, Laredo Taco Company, and Raise the Roost Chicken and Biscuits. 7-Eleven, Inc. is a wholly owned subsidiary of Seven-Eleven Japan Co., Ltd., which is in turn owned by Seven & i Holdings Co., Ltd. (Tokyo Stock Exchange: 3382) — a Japanese retail conglomerate. The Irving headquarters is not independently publicly listed. All corporate governance flows through Seven & i Holdings in Tokyo. 7-Eleven is navigating a major leadership transition heading into 2026: longtime CEO Joe DePinto retired at year-end 2025 after 20 years, and the company is currently searching for a permanent CEO replacement while being led by interim co-CEOs Stan Reynolds and Doug Rosencrans. A US IPO is planned for the second half of 2026.

Critical ownership context: 7-Eleven, Inc. is not an independent public company. It is wholly owned by Seven-Eleven Japan, itself owned by Seven & i Holdings (TSE: 3382). A planned US IPO for the second half of 2026 would partially list the US business on an American exchange, but as of April 2026, 7-Eleven Inc. remains a privately held subsidiary. Investor relations, corporate governance, and shareholder matters are handled through Seven & i Holdings in Tokyo.

Quick Facts

Founded

1927 (Dallas, Texas, as Southland Ice Company)

HQ

3200 Hackberry Road, Irving, TX 75063

HQ campus

350,000 sq ft, 3 floors above ground + 1 underground, 1,631-space parking garage, Worldwide Test Kitchen on ground floor

Industry

Convenience Store Retail / Fuel / Foodservice

Legal entity

7-Eleven, Inc.

Parent company

Seven-Eleven Japan Co., Ltd. → Seven & i Holdings Co., Ltd. (TSE: 3382)

Type

Privately held subsidiary (US IPO planned H2 2026)

Interim Co-CEO

Stan Reynolds (President)

Interim Co-CEO

Doug Rosencrans (EVP & COO)

Seven & i Holdings CEO

Stephen Hayes Dacus

Revenue

~$9.6 billion

Total global stores

80,000+ in 19 countries

US stores

9,000+

US brands

7-Eleven, Speedway, Stripes, Laredo Taco Company, Raise the Roost

HQ phone

(800) 255-0711

Website

7-eleven.com

BBB listing

Irving, TX (Not Accredited)

What Brings You Here? Find the Right Contact

Customer — store complaint, product, or in-store experience

Call 7-Eleven customer service at (800) 255-0711 or submit feedback through 7-eleven.com/contact. For store-specific issues, 7-Eleven’s store locator at 7-eleven.com/locations provides direct contact numbers for each location.

Franchisee / franchise ownership inquiry

7-Eleven is one of the top-ranked franchisors in the US. Franchise inquiry information is available at franchise.7-eleven.com. Contact the corporate office at (800) 255-0711 for franchise development.

Slurpee, Big Gulp, or product complaint

Call (800) 255-0711 or submit through 7-eleven.com/contact. Product quality and food safety issues are tracked through the corporate quality assurance team at the Irving HQ.

7Rewards / loyalty account

Manage your 7Rewards account through the 7-Eleven mobile app or 7-eleven.com. For points disputes or account access issues, call (800) 255-0711.

Fuel quality complaint

Call (800) 255-0711 or contact the specific station directly through the store locator. Fuel quality complaints may also be reported to your state’s Weights and Measures division.

Employment at corporate HQ (Irving)

Open positions are listed at careers.7-eleven.com. Corporate positions are based at 3200 Hackberry Road, Irving, TX.

Media / press

Contact 7-Eleven’s communications team through news.7-eleven.com or the Irving corporate office at (800) 255-0711.

Investor relations

As a privately held subsidiary, 7-Eleven Inc. does not have standalone investor relations. Contact Seven & i Holdings at 7andi.com for all investor inquiries. For the upcoming US IPO, monitor 7-eleven.com and news.7-eleven.com for registration and prospectus announcements.

Legal / subpoena

Serve 7-Eleven, Inc., 3200 Hackberry Road, Irving, TX 75063-0131. Confirm the current registered agent through the Texas Secretary of State at sos.texas.gov.

Phone & Contact Directory

Customer Service (main)

(800) 255-0711 — All customer, franchise, and general inquiries. Mon–Fri, business hours.

Irving HQ Switchboard

(800) 255-0711 — Also serves as the primary corporate contact line for the headquarters campus.

Store locator (individual store contacts)

7-eleven.com/locations

Careers

careers.7-eleven.com — Corporate and field positions.

Corporate Headquarters Address

Principal executive headquarters

7-Eleven, Inc.
3200 Hackberry Road
Irving, TX 75063-0131
United States

Parent company principal office

Seven & i Holdings Co., Ltd.
8-8, Nibancho, Chiyoda-ku
Tokyo, 102-8452, Japan

The 7-Eleven corporate campus at 3200 Hackberry Road is a purpose-built facility completed in November 2015, housing the executive leadership team, merchandising, marketing, technology, franchise operations, and the 7-Eleven Worldwide Test Kitchen — the brand’s in-house lab for developing and testing new food and beverage products before national rollout. The campus is located in the Las Colinas area of Irving, a major corporate hub adjacent to DFW International Airport. It is not a consumer-facing location — all customer inquiries must go through (800) 255-0711 or 7-eleven.com.

How to Escalate a Complaint

1. Call (800) 255-0711 first — Document the date, rep name, and case reference number. Request a supervisor for unresolved billing, product, or service complaints on the first call.
2. Submit written feedback at 7-eleven.com/contact — Written submissions create a timestamped record of your complaint and are logged at the corporate level.
3. Contact the franchise owner directly — Most 7-Eleven stores are independently operated by franchisees. The store manager or franchise owner has direct authority over in-store service complaints and can often resolve issues faster than corporate.
4. Send a certified letter to the Irving HQ — Write to 7-Eleven, Inc., Customer Resolution, 3200 Hackberry Road, Irving, TX 75063. Include prior contact dates, rep names, and the specific resolution you are requesting.
5. Report a food safety issue to your local health department — For illness, contamination, or hygiene violations, contact your city or county health department. Health departments conduct unannounced inspections and hold direct authority over store-level food safety compliance.
6. File with the BBB — 7-Eleven is listed with the BBB in Irving, TX. File at bbb.org.
7. File with the FTC — For deceptive practices or franchising disputes, file at reportfraud.ftc.gov.
8. File with your State Attorney General — For systemic consumer protection violations, your state AG’s consumer protection division has investigative authority.

Executive Leadership

Stan Reynolds — Interim Co-CEO & President, 7-Eleven, Inc.

Reynolds serves as interim Co-CEO alongside Doug Rosencrans following Joe DePinto’s retirement at year-end 2025. He has been President of 7-Eleven since 2023, overseeing finance, accounting, M&A, strategy, and the Speedway integration. A permanent CEO search is actively underway.

Doug Rosencrans — Interim Co-CEO, EVP & COO, 7-Eleven, Inc.

Rosencrans serves as interim Co-CEO alongside Stan Reynolds, bringing operational oversight across 7-Eleven’s US store network, supply chain, and franchise operations. Together with Reynolds, he leads the business through its most significant transition since the Speedway acquisition.

Stephen Hayes Dacus — President & CEO, Seven & i Holdings

Dacus is the CEO of 7-Eleven’s ultimate parent company, Seven & i Holdings (TSE: 3382). Named in early 2025, he is the first foreign-born CEO in Seven & i Holdings’ history. He is overseeing 7-Eleven Inc.’s US transformation, including the CEO search, the planned US IPO in H2 2026, and the strategic priority of redefining convenience retail as a global brand.