Sam’s Club Headquarters Address, Corporate Office Location, and Contact Details
About
Sam’s Club — operating legally as Sam’s West, Inc. — is a membership-only warehouse club retail chain and a wholly owned division of Walmart Inc. (NYSE: WMT). It is headquartered at 2101 SE Simple Savings Drive, Bentonville, Arkansas 72712 — located in the same northwest Arkansas home city as its parent company Walmart, roughly a mile from Walmart’s own global headquarters. As of fiscal year 2025 (ending January 31, 2025), Sam’s Club generated $90.2 billion in total revenue, operates 600 clubs across the United States and Puerto Rico, and competes directly with Costco Wholesale and BJ’s Wholesale Club in the members-only warehouse retail segment. Sam’s Club is not an independent company — it is a business division of Walmart Inc. and does not have its own stock listing, standalone balance sheet, or independent board of directors. All corporate governance, capital allocation, and strategic direction flows through Walmart Inc.’s executive team and Board of Directors. Sam’s Club’s new President and CEO, Latriece Watkins, assumed her role on February 1, 2026, becoming the first African American woman to lead the club and the fifth CEO in Sam’s Club history.
Critical ownership context: Sam’s Club is not a standalone public company. It is a division of Walmart Inc. The address at 2101 SE Simple Savings Drive is Sam’s Club’s divisional headquarters within Walmart’s Bentonville campus ecosystem. Corporate governance, investor relations, and legal matters flow through Walmart Inc., 702 SW 8th Street, Bentonville, AR 72716. Do not confuse the two addresses when filing formal correspondence or legal documents.
Quick Facts
Founded
April 7, 1983 (Midwest City, Oklahoma)
HQ
2101 SE Simple Savings Drive, Bentonville, AR 72712
Parent company HQ
Walmart Inc., 702 SW 8th Street, Bentonville, AR 72716
Industry
Membership Warehouse Club / Wholesale Retail
Legal entity
Sam’s West, Inc. (DBA Sam’s Club)
Parent company
Walmart Inc. (NYSE: WMT)
Type
Division of publicly traded company (not independently listed)
President & CEO
Latriece Watkins (since February 1, 2026)
Immediate predecessor CEO
Chris Nicholas (now President & CEO, Walmart International)
Total revenue (FY2025, ending Jan 31, 2025)
$90.2 billion
Total clubs
600
HQ phone
(479) 277-7630
Customer service
1-800-276-2872
Alternate customer service
1-888-746-7726
Website
samsclub.com
Employees
100,000+
International operations
Brazil, Canada, China, Mexico, Puerto Rico
Expansion plan
30 new clubs + 15 new clubs per year thereafter; remodel all 600 existing clubs over a decade
What Brings You Here? Find the Right Contact
Member — account, billing, or membership inquiry
Call Sam’s Club member services at 1-800-276-2872, available Mon–Sat 7am–11pm and Sun 10am–8pm local time. Manage your membership, view purchases, and renew online at samsclub.com or through the Sam’s Club app.
Membership cancellation or renewal
Call 1-800-276-2872 or visit any Sam’s Club location. Membership cancellations can also be initiated through your online account at samsclub.com.
Missing Plus Member cashback or reward
Call 1-800-276-2872 or log into samsclub.com/account. Sam’s Plus members earn 2% back annually on qualifying purchases, up to $500. Discrepancies in cashback rewards are handled through member services.
Product return or order issue
Sam’s Club accepts returns at any club location or through samsclub.com for online orders. Call 1-800-276-2872 for return authorizations on large items.
Sam’s Club Mastercard or credit account
Call the number on the back of your card or 1-800-276-2872 and select the credit card option. Sam’s Club co-branded credit cards are issued in partnership with Synchrony Bank.
Business membership inquiry
Sam’s Club Business memberships provide access to bulk purchasing, tax-exempt purchasing, and early shopping hours. Inquire at any club location or through samsclub.com/business.
Pharmacy inquiry
Sam’s Club operates in-club pharmacies at most locations. Call your local club directly through the club directory at samsclub.com/club-directory.
Optical center inquiry
Sam’s Club optical centers are located in most clubs and operate as independent licensed optometrists. Contact your local club directly.
New club opening inquiry / real estate
Sam’s Club is actively expanding, with 30 new clubs in development and plans for 15 new openings per year. Real estate and site selection inquiries can be directed to the Bentonville HQ at (479) 277-7630.
Media / press
Contact Walmart Inc.’s media relations team through corporate.walmart.com/newsroom or call (479) 277-7630 at the Bentonville campus. Sam’s Club news releases are published at corporate.walmart.com/about/samsclub.
Investor relations
Sam’s Club does not have standalone investor relations. All investor inquiries go through Walmart Inc. at stock.walmart.com or corporate.walmart.com/investors. NYSE: WMT.
Legal / subpoena
Serve Sam’s West, Inc. (DBA Sam’s Club), 702 SW 8th Street, Bentonville, AR 72716 (Walmart Inc. legal address). Confirm the current registered agent for Sam’s West, Inc. through the Arkansas Secretary of State at sos.arkansas.gov.
Phone & Contact Directory
Member Services
1-800-276-2872 — Memberships, returns, orders, billing disputes, and all general member inquiries. Mon–Sat 7am–11pm, Sun 10am–8pm.
Alternate Member Services
1-888-746-7726 — Alternate customer service line.
Corporate HQ Switchboard (Bentonville)
(479) 277-7630 — Sam’s Club divisional HQ main line. For vendor, media, real estate, and corporate-level inquiries. Mon–Fri, business hours.
Walmart Inc. Corporate (parent company)
(479) 273-4000 — Main Walmart Inc. switchboard at 702 SW 8th Street, Bentonville. For investor relations, legal, and executive-level inquiries.
Club locator
samsclub.com/club-directory — Find the direct phone number for your nearest club.
Corporate Headquarters Address
Sam’s Club divisional headquarters
Sam’s West, Inc. (Sam’s Club)
2101 SE Simple Savings Drive
Bentonville, AR 72712
United States
Parent company (Walmart Inc.) principal executive office
Walmart Inc.
702 SW 8th Street
Bentonville, AR 72716
United States
The Sam’s Club divisional headquarters at 2101 SE Simple Savings Drive is a purpose-built campus housing Sam’s Club’s executive leadership team, merchandising, marketing, technology, membership strategy, and club operations functions. It is located approximately one mile from Walmart Inc.’s global headquarters at 702 SW 8th Street. The Bentonville campus is not a consumer-facing location — all member inquiries must be handled through phone, online, or at a Sam’s Club club location. Find your nearest club at samsclub.com/club-directory.
How to Escalate a Complaint
- Call member services first — 1-800-276-2872 — Document the date, rep name, and case reference number. For billing disputes, unauthorized charges, or membership issues, request a supervisor on the first call.
- Use the online account portal at samsclub.com — Log into your account to submit feedback, track open orders, manage returns, and send documented service complaints. Written portal submissions create a timestamped record of your complaint.
- Visit your nearest Sam’s Club and request the Club Manager — Club managers have direct authority to resolve billing adjustments, return exceptions, and local service complaints. Find your club at samsclub.com/club-directory.
- Request escalation to Sam’s Club Member Resolution team — When calling 1-800-276-2872, ask specifically to be escalated to a senior member resolution representative or the executive complaint resolution team.
- Send a certified letter to the Bentonville HQ — Write to Sam’s West, Inc., Member Resolution, 2101 SE Simple Savings Drive, Bentonville, AR 72712. Include your membership number, prior contact dates and rep names, and the specific resolution you are requesting.
- File with the CFPB — For billing and credit card disputes involving the Sam’s Club Mastercard (issued by Synchrony Bank), file at consumerfinance.gov/complaint. CFPB filings require a formal response within 15 days.
- File with the FTC — For deceptive advertising or membership billing practices, file at reportfraud.ftc.gov.
- File with the BBB — Sam’s Club is listed with the BBB. File at bbb.org for a formal complaint requiring a corporate response.
- Contact your State Attorney General — For systemic billing fraud, unauthorized membership renewals, or consumer protection violations, your state AG’s consumer protection division has investigative authority over retail membership practices.
Executive Leadership
Latriece Watkins — President & CEO, Sam’s Club (since February 1, 2026)
Watkins is the current President and CEO of Sam’s Club, the most powerful role in membership warehouse retail outside of Costco’s CEO. She assumed the role on February 1, 2026 — becoming the first African American woman to lead the club and only the fifth CEO in Sam’s Club’s 43-year history. Her appointment was announced January 16, 2026 by incoming Walmart Inc. President and CEO John Furner as part of a broad leadership restructuring designed to position Walmart for what Furner calls “a new era of retail” anchored in AI-powered operations and “People Led, Tech Powered” strategy. Watkins is a native of McGehee, Arkansas, who began her career as a Walmart intern in 1997 — making her Walmart journey nearly 30 years long. Before becoming Sam’s Club CEO, she served as Executive Vice President and Chief Merchandising Officer for Walmart U.S. from May 2023 to February 2026, where she led all merchandising and manufacturing teams responsible for Walmart’s US store product assortment strategy. She also held prior roles in Sam’s Club operations, human resources, and US store operations leadership. She was inducted into the Arkansas Black Hall of Fame in 2025. She takes the helm of a business generating $90 billion in annual revenue, with a mandate to compete more aggressively with Costco, double Sam’s Club’s sales and profits within 8–10 years, open 15 new clubs per year, and remodel all 600 existing clubs. Her merchandising background will likely drive continued expansion of Sam’s Club’s private label (Member’s Mark), which generates approximately one-third of Sam’s Club’s revenue. She also inherits a powerful technology-forward innovation agenda that includes AI-powered checkout and scan-and-go technology expansion.
Chris Nicholas — Former President & CEO, Sam’s Club (2021–January 2026; now President & CEO, Walmart International)
Nicholas led Sam’s Club through one of its most dynamic growth periods, overseeing the chain’s rise from $73.6 billion to $90.2 billion in annual revenue in three years. He unveiled Sam’s Club’s landmark growth strategy at the April 2025 Investment Community Meeting — a plan to open 30 new clubs immediately, build a pipeline of 15 new clubs per year, remodel all 600 existing clubs, and double Sam’s Club’s sales and profits within 8–10 years with an estimated $90 billion investment. He pioneered Sam’s Club’s technology-first approach, including scan-and-go checkout, AI-powered product identification at exit, and expansion of the Sam’s Club app into a central member experience platform. He moved to President & CEO of Walmart International as part of Walmart’s January 2026 leadership reorganization.