Donatos Pizza Headquarters Address, Corporate Office Location, and Contact Details
About
Donatos Pizzeria, LLC is headquartered at 935 Taylor Station Road, Columbus (Gahanna), Ohio 43230 — in the eastern Columbus suburb of Gahanna, co-located with a restaurant and distribution operation. Founded in 1963 by Jim Grote, Donatos is best known for its Edge to Edge® topping coverage and Columbus-style thin crust, and has remained a private, family-owned company for its entire 60+ year history — except for a 1999–2003 interlude when McDonald’s owned it. Jane Grote Abell (Jim Grote’s daughter) led the family buyback from McDonald’s in 2003 and serves today as Executive Chairwoman and Chief Purpose Officer; the current CEO and President is Kevin King.
Quick Facts
HQ Address
935 Taylor Station Road, Columbus, OH 43230
HQ Phone Number
(614) 864-2444
HQ Fax Number
(614) 340-0280
Founded
1963 by Jim Grote, Columbus, Ohio
Executive Chairwoman & CPO
Jane Grote Abell (Jim Grote’s daughter)
CEO & President
Kevin King
Status
Privately held, family-owned
Revenue
~$443 million (est.)
Locations
460+ | 29 states | 170+ traditional + 280+ non-traditional
2025–2026 Expansion Highlights
Houston, TX (NEW)
Three franchise groups signed December 2025; 2–3 locations opening summer 2026; 100+ total Texas locations targeted
The Carolinas
50+ locations planned across Charlotte, Raleigh, Wilmington, High Point, Greensboro, Greenville, Spartanburg, and Columbia
D.C. / Panama City FL / South Bend IN
New traditional openings confirmed for 2026
Tennessee
Chattanooga, Knoxville, Memphis targeted
Autonomous pizza vending machine
Launched 2025 — first in the brand’s history
What Brings You Here? Find the Right Contact
Order issue / quality / missing items
Contact the specific store directly at donatos.com/locations — store-level issues resolve fastest at the store. For online order billing issues, call (614) 864-2444.
Franchising inquiry
Contact Donatos Franchise Development at donatospizzafranchise.com — actively seeking partners in Texas, Carolinas, Southeast, D.C.
Legal / subpoena
Serve Donatos Pizzeria, LLC at 935 Taylor Station Road, Columbus, OH 43230. Confirm registered agent at businesssearch.ohiosos.gov.
Phone Directory & Contact Details
Corporate HQ Number
(614) 864-2444
HQ Fax
(614) 340-0280
Store Locator
donatos.com/locations
Franchise Development
donatospizzafranchise.com
Website
donatos.com
Corporate Headquarters Address
935 Taylor Station Road
Columbus, OH 43230
How to Escalate a Complaint
- Contact the store directly via donatos.com/locations — empowered to resolve order errors and quality issues on-the-spot.
- Call corporate at (614) 864-2444 — Donatos is a family-owned brand with an accessible, community-first culture.
- Submit feedback at donatos.com — routes to both store and corporate customer relations.
- File with the BBB (Columbus, OH chapter) — Accredited since 2007, typically responsive.
- Send certified letter to Donatos Pizzeria, LLC, Attn: Customer Relations, 935 Taylor Station Road, Columbus, OH 43230.
- File with the Ohio AG at ohioattorneygeneral.gov or 1-800-282-0515.
- Dispute charges with your credit card under FCBA for billing errors or unfulfilled refunds.