Truist Financial Headquarters Address, Corporate Office Location, and Contact Details

About

Truist Financial Corporation (NYSE: TFC) is an American bank holding company headquartered at 214 North Tryon Street, Charlotte, North Carolina 28202 — in the 42-story Truist Center tower, the tallest building in Charlotte and a defining feature of the city’s Uptown skyline. Truist is the sixth-largest commercial bank in the United States by total assets, with $548 billion in total assets as of December 31, 2025, approximately 15 million clients, and a branch and ATM network spanning 17 states and Washington, DC — concentrated across the Southeast, Mid-Atlantic, and the fast-growing Sun Belt markets. Truist Financial Corporation was created on December 6, 2019 through the merger of equals between BB&T Corporation (headquartered in Winston-Salem, North Carolina) and SunTrust Banks (headquartered in Atlanta, Georgia) — the largest US bank merger since the 2008–2009 financial crisis, creating the sixth-largest US bank by assets at the time with a combined footprint of over 3,000 branches. BB&T’s heritage dates to 1872 as Branch Banking and Trust Company in Wilson, North Carolina; SunTrust traces its roots to 1891 as the Atlanta National Bank. The merged entity was branded “Truist” and its headquarters established in Charlotte — a compromise between Winston-Salem and Atlanta — giving Charlotte its third major bank headquarters alongside Bank of America and Wells Fargo’s East Coast operations. In 2023, Truist executed a major strategic divestiture — selling its insurance subsidiary Truist Insurance Holdings for approximately $15.5 billion — using the proceeds to strengthen its Common Equity Tier 1 (CET1) capital ratio and reduce balance sheet risk. For full year 2025, Truist reported total revenue of $20.5 billion (up sharply from $13.49 billion in 2024, reflecting the prior year’s securities repositioning losses), net income of $4.97 billion, full-year EPS of $3.82, and returned $5.2 billion to shareholders — a 37% increase from 2024.

Quick Facts

Legal name

Truist Financial Corporation

NYSE ticker

TFC

Founded

1872 (as BB&T / Branch Banking and Trust, Wilson, NC)

Merger date

December 6, 2019 (BB&T + SunTrust Banks)

HQ building

Truist Center (42-story, tallest building in Charlotte)

HQ address

214 North Tryon Street, Charlotte, NC 28202

HQ phone (corporate)

(336) 733-2000

Client Contact Center

844-4TRUIST / (844) 487-8478

Customer service (alt)

1-800-226-5228

CEO

Bill Rogers (Chairman & CEO)

CFO

Mike Maguire

Total assets (Dec 31, 2025)

$548 billion

FY2025 total revenue

$20.5 billion

FY2025 net income

$4.97 billion

FY2025 EPS (diluted)

$3.82

Q4 2025 net income

$1.3 billion

Q1 2026 net income

$1.4 billion (up 17% YoY); Q1 2026 revenue: $5.15 billion

Shareholder returns FY2025

$5.2 billion (dividends + buybacks); up 37% YoY

New buyback authorization

Up to $10 billion

Total clients

15 million+

Branch network

~2,000 branches across 17 states + DC

Employees

~37,900–41,000

States served

AL, AR, FL, GA, IN, KY, MD, MS, NJ, NC, OH, PA, SC, TN, TX, VA, WV, DC

CEO FY2025 compensation

$14.3 million

Bank subsidiary

Truist Bank (Member FDIC)

Website

truist.com

Investor Relations

ir.truist.com 

What Brings You Here? Find the Right Contact

Truist Bank customer — account, transaction, or banking complaint

Call 844-4TRUIST (844-487-8478) — available 24/7 for personal banking clients. For in-branch issues, speak directly with the branch manager, who has authority to resolve most account disputes and service complaints immediately.

Truist online banking or mobile app issue

Call 844-4TRUIST (844-487-8478) or visit truist.com/help. For locked accounts, fraudulent transactions, or digital banking access problems, this is the primary 24/7 contact line.

Lost or stolen Truist card

Call 844-4TRUIST (844-487-8478) immediately. Truist’s 24/7 Client Contact Center can freeze your card, initiate a replacement, and flag fraudulent charges.

Truist mortgage inquiry or complaint

Call 844-4TRUIST or visit truist.com/mortgages. For mortgage servicing complaints (escrow errors, payment disputes, loan modification), request to speak specifically with the mortgage servicing team. Mortgage servicing complaints can also be escalated to the Consumer Financial Protection Bureau (CFPB) at consumerfinance.gov/complaint.

Truist business banking inquiry

Call 844-4TRUIST for small business banking. For commercial and corporate banking inquiries, contact your assigned Truist relationship manager or visit truist.com/small-business.

Truist investment or wealth management complaint

Truist Advisory Services and Truist Securities handle wealth and investment services. For brokerage or investment advisory complaints, contact your assigned advisor or call 844-4TRUIST. Investment complaints can also be filed with FINRA at finra.org/investors/have-problem.

Identity theft or suspected fraud

Call 844-4TRUIST immediately. Truist’s fraud team operates 24/7. Also file a report with the FTC at identitytheft.gov and your local law enforcement.

Media / press

Contact Truist Communications at media.truist.com or call the corporate office at (336) 733-2000. Press releases and earnings materials are issued through ir.truist.com.

Investor relations

Visit ir.truist.com or write to Truist Financial Corporation, Investor Relations, 214 North Tryon Street, Charlotte, NC 28202. NYSE: TFC. Client Contact Center: (844) 487-8478.

Legal / subpoena

Serve Truist Financial Corporation, 214 North Tryon Street, Charlotte, NC 28202. Truist is incorporated in North Carolina — confirm registered agent through the North Carolina Secretary of State at sosnc.gov.

Phone & Contact Directory

Client Contact Center (24/7)

844-4TRUIST / (844) 487-8478 — Personal banking, digital banking, card issues, fraud, mortgage, and all general client inquiries.

Customer Service (alt)

1-800-226-5228

Corporate HQ / Switchboard

(336) 733-2000 — Media, investor, vendor, and executive-level inquiries. Note: (336) area code reflects BB&T’s historic Winston-Salem, NC base.

Website

truist.com

Investor Relations

ir.truist.com

Newsroom

media.truist.com

Corporate Headquarters & Office Addresses

Principal executive headquarters (Truist Center)

Truist Financial Corporation
214 North Tryon Street
Charlotte, NC 28202
United States

Key divisional and subsidiary offices

• Winston-Salem, NC — Historic BB&T home market; Truist Bank retail banking operations and legacy BB&T corporate functions. Address: 200 West Second Street, Winston-Salem, NC 27101 (BB&T legacy HQ)
• Atlanta, GA (Truist Plaza) — Truist Plaza, 303 Peachtree Street NE, Atlanta, GA 30308; former SunTrust HQ; Truist Securities and Truist Advisory Services maintain major Atlanta offices at 3333 Peachtree Road NE and 303 Peachtree Center Avenue, Suite 140
• Tampa, FL — Major retail banking and operations hub
• Lexington, NC — Legacy BB&T operations
• Truist Delaware Trust Company — 1011 Centre Road, Wilmington, DE

About Truist Center (Charlotte HQ building): The Truist Center is a 42-story, 679-foot skyscraper at 214 North Tryon Street in Uptown Charlotte — the tallest building in Charlotte and a dominant feature of the city’s skyline. The building was constructed in 1992 and was known as One First Union Center, then Wachovia Center, then Wells Fargo Charlotte Center before Truist acquired naming rights in 2020 following the BB&T–SunTrust merger. The tower sits in the heart of Uptown Charlotte’s financial district, adjacent to Bank of America Stadium and within blocks of Bank of America’s corporate campus, reinforcing Charlotte’s status as the second-largest US banking city by assets (after New York City).

How to Escalate a Complaint

1. Speak with the branch manager directly — For in-branch service failures, account errors, or fee disputes, the branch manager has direct authority to resolve most issues on the spot, including fee reversals and escalation to area supervisors.
2. Call 844-4TRUIST (844-487-8478) — 24/7 Client Contact Center for all account issues. Request a supervisor if the first-tier representative cannot resolve your issue. Document the date, rep name, and case reference number.
3. Submit a written complaint to the Charlotte HQ — Write to Truist Financial Corporation, Client Relations, 214 North Tryon Street, Charlotte, NC 28202. Send certified mail with return receipt for documentation.
4. File a complaint with the CFPB — The Consumer Financial Protection Bureau is the most powerful escalation tool for banking complaints involving mortgages, credit cards, deposits, debt collection, and credit reporting. File at consumerfinance.gov/complaint or call 855-411-2372. Banks are required to respond to CFPB complaints within 15 days and resolve them within 60 days.
5. File a complaint with the OCC — Truist Bank is a state-chartered bank supervised by the Federal Reserve and state regulators, not the OCC. However, for national banking practices, file with the Federal Reserve’s Consumer Help Center at federalreserve.gov/consumerinfo/complaint.htm.
6. File a complaint with the FDIC — For deposit account issues (savings, checking, CD disputes), the FDIC’s Consumer Response Center handles complaints against FDIC-supervised institutions at fdic.gov/resources/resolutions/consumer-complaint-center.
7. File a complaint with FINRA — For investment advisory, brokerage, or securities complaints involving Truist Securities or Truist Advisory Services, file with FINRA at finra.org/investors/have-problem or call 844-574-3577.
8. File with your State Banking Commissioner — The North Carolina Commissioner of Banks regulates Truist Bank at nccob.gov. For clients in other states, contact your state’s banking department for in-state branch complaints.
9. File with the North Carolina AG — The NC Attorney General’s Consumer Protection Division can be reached at ncdoj.gov/protecting-consumers.
10. File with the Federal Reserve — As Truist’s primary federal banking regulator (as the holding company for a state-chartered Fed member bank), the Federal Reserve Board accepts consumer complaints at federalreserve.gov/consumerinfo or by calling 888-851-1920.

Executive Leadership

Bill Rogers — Chairman & CEO, Truist Financial Corporation

Rogers has served as Truist’s Chairman and CEO since September 2021 — taking the helm from Kelly King, who co-led the BB&T–SunTrust merger as the first Truist CEO. Rogers came from SunTrust’s side of the merger, having served as SunTrust’s President and CEO before the 2019 combination. His tenure at Truist has centered on completing the integration of BB&T and SunTrust’s systems, culture, and branch networks — a multi-year effort involving the consolidation of thousands of branches and the migration of tens of millions of client accounts to a unified platform. In 2023–2024, Rogers executed the landmark $15.5 billion divestiture of Truist Insurance Holdings, channeling proceeds into capital strengthening and balance sheet repositioning, the effects of which drove the sharp FY2025 revenue improvement from $13.49 billion (2024) to $20.5 billion. For FY2025, Rogers received total compensation of $14.3 million — a 2025 raise from prior year — while overseeing $5.2 billion in shareholder returns (a 37% increase from 2024) and a new $10 billion share repurchase authorization. In Q1 2026, Truist posted $1.4 billion in net income (up 17% YoY) and set a long-term return on tangible common equity target of 16–18%, against a Q1 2026 ROTCE of 13.8%. Rogers acknowledged revenue headwinds from net interest income in 2026 but pointed to strong new client acquisition, 20% growth in premier banking production, and accelerating digital account openings in growth markets including Texas and Pennsylvania as indicators of underlying momentum.

Mike Maguire — Chief Financial Officer

Maguire serves as CFO of Truist Financial Corporation, overseeing all financial reporting, capital management, and investor relations communications. In FY2025, Maguire oversaw full-year loan growth of 3.6%, Q4 deposit stability, and a 9-basis-point rise in net charge-offs in Q4 2025 that Truist characterized as manageable within its credit quality framework. Under his CFO tenure, Truist’s CET1 capital ratio was rebuilt following the Truist Insurance Holdings divestiture proceeds deployment, and the company successfully executed a balance sheet repositioning that reversed the securities losses that had depressed 2024 reported revenues. For Q1 2026, Truist revised its full-year net interest income guidance slightly downward due to interest rate sensitivity, while affirming continued expense discipline and positive operating leverage as the year progresses.