Cash App Headquarters Address, Corporate Office Location, and Contact Details

About

Cash App is a mobile financial services platform operated by Block, Inc. (NYSE: XYZ) — formerly known as Square, Inc. — headquartered at 1955 Broadway, Suite 600, Oakland, California 94612. Cash App is not a standalone legal entity or independent company; it is a consumer-facing product division of Block, Inc., which also owns Square (merchant payments), Afterpay (buy-now-pay-later), TIDAL (music streaming), and TBD (Bitcoin infrastructure). Cash App was launched in 2013 and has grown from a peer-to-peer money transfer app into a full consumer financial ecosystem offering peer-to-peer payments, Cash App Card (a Visa debit card), Cash App Borrow (short-term lending), Bitcoin buying and selling, stock investing, direct deposit, and Afterpay integration. As of year-end 2025, Cash App reported 59 million monthly active users — up from 57 million in 2024 — with 9.3 million primary banking actives (a 22% YoY increase). Cash App generated $6.28 billion in gross profit for full-year 2025, up 25% year-over-year, anchored by 69% growth in consumer lending originations and a 223% surge in Cash App Borrow originations in Q4.

Critical context for users: Cash App is a product of Block, Inc. — not an independently chartered bank. Cash App banking services (direct deposit, debit card) are provided through its partner bank, Sutton Bank (for the Cash App Card) and Lincoln Savings Bank (for direct deposit). FDIC deposit protection applies only to funds in accounts held at these partner banks. On January 16, 2025, the CFPB issued a formal enforcement order against Block, Inc. over Cash App’s historical customer service failures — specifically inadequate fraud dispute resolution and failure to properly investigate unauthorized transaction claims. Block agreed to pay $175 million in redress and a $45 million civil penalty.

Quick Facts

HQ

1955 Broadway, Suite 600, Oakland, CA 94612-2205

Secondary address

1455 Market Street, Suite 600, San Francisco, CA 94103 (Block, Inc. legacy HQ)

Parent company

Block, Inc. (NYSE: XYZ)

CEO, Block Inc.

Jack Dorsey

Business Lead (Cash App & Square)

Owen Jennings

Monthly active users

59 million (year-end 2025)

Primary banking actives

9.3 million (up 22% YoY)

Cash App gross profit (FY2025)

$6.28 billion

Customer service phone

(800) 969-1940

Website

cash.app

BBB

Accredited, Oakland, CA (since April 2021)

CFPB enforcement action

January 16, 2025 — $175M redress + $45M penalty

What Brings You Here? Find the Right Contact

Unauthorized transaction or fraud dispute

Call (800) 969-1940 or open the Cash App app → tap your profile icon → Support → Report a Payment Issue. Per the January 2025 CFPB order, Block, Inc. is now required to properly investigate all unauthorized transaction claims within required federal timeframes. Document everything — take screenshots of all disputed transactions before contacting support.

Account locked or frozen

Open Cash App → profile icon → Support, or call (800) 969-1940. Identity verification issues are the most common cause. Have your government-issued ID ready. If the app support channel fails, escalate to a CFPB complaint — the January 2025 enforcement order specifically addressed Cash App’s failure to adequately resolve account access disputes.

Cash App Card issue (lost, stolen, damaged)

Call (800) 969-1940 immediately to disable your card. A replacement can be ordered through Cash App → profile icon → Cash Card → Report Card Issue. The Cash App Card is a Visa debit card issued by Sutton Bank.

Cash App Borrow (loan) dispute

Contact support through Cash App → profile icon → Support → Cash App Borrow. For unresolved lending disputes, escalate to the CFPB at consumerfinance.gov/complaint.

Bitcoin transaction issue

Cash App’s Bitcoin services are regulated at the state money transmission level. For Bitcoin transaction disputes, contact Cash App support at (800) 969-1940. For regulatory complaints, your state financial regulator handles money transmission licensing.

Business / Square inquiry

Cash App and Square are separate product lines under Block, Inc. For Square (merchant payments, POS) inquiries, visit squareup.com/support.

Media / press

Contact Block, Inc.’s communications team through investors.block.xyz or the Oakland corporate office.

Investor relations

Block, Inc. is publicly traded on the NYSE as XYZ. Visit investors.block.xyz for earnings reports, SEC filings, and investor contacts.

Legal / subpoena

Serve Block, Inc. (parent of Cash App), 1955 Broadway, Suite 600, Oakland, CA 94612. Block is incorporated in Delaware — confirm the current registered agent through the Delaware Division of Corporations at corp.delaware.gov.

Phone & Contact Directory

Customer Service

(800) 969-1940 — All Cash App account, payment, fraud, card, and Borrow inquiries.

In-app support

Cash App → profile icon → Support — Fastest route for account-specific issues.

Website

cash.app/help — Full support documentation and case submission.

Corporate HQ (Oakland)

1955 Broadway, Suite 600 — No public walk-in service. All consumer inquiries via phone or app only.

Corporate Headquarters Address

Principal operational headquarters (Cash App / Block, Inc.)

Block, Inc. (Cash App)
1955 Broadway, Suite 600
Oakland, CA 94612-2205
United States

Block, Inc. legacy address (still used in some SEC filings)

1455 Market Street, Suite 600
San Francisco, CA 94103
United States

Address note: Multiple sources — including the source page — list Cash App’s headquarters as 1455 Market Street, San Francisco. This is Block, Inc.’s older corporate address from its Square-era identity. The current verified principal address on BBB, CFPB, and corporate filings is 1955 Broadway, Suite 600, Oakland, CA 94612. Neither address is a consumer walk-in location.

How to Escalate a Complaint

1. Use in-app support first — Cash App → profile icon → Support → Report a Payment Issue. In-app support creates a documented case number. Screenshot your dispute details before submitting.
2. Call (800) 969-1940 — Request a supervisor for unresolved fraud disputes, account freezes, or unauthorized transaction claims. Document the rep name and case reference number.
3. File with the CFPB — This is your most powerful escalation route. Per the January 2025 CFPB enforcement order, Block, Inc. is now under an active compliance mandate requiring proper investigation of customer complaints. File at consumerfinance.gov/complaint. CFPB filings require a formal response within 15 days.
4. File a Regulation E dispute (unauthorized transactions) — Federal Regulation E requires that Cash App investigate unauthorized electronic fund transfer claims. If Cash App denies your unauthorized transaction claim without proper investigation, reference Regulation E and the CFPB order in your written dispute.
5. Send a certified letter to the Oakland HQ — Write to Block, Inc., Cash App Customer Resolution, 1955 Broadway, Suite 600, Oakland, CA 94612. Include your Cash App account tag ($cashtag), transaction dates and amounts, prior contact references, and the resolution requested.
6. File with the BBB — Cash App is BBB Accredited in Oakland (since April 2021). File at bbb.org.
7. File with your State Financial Regulator — Cash App operates as a licensed money transmitter in all US states. Your state’s department of financial institutions or banking regulator can accept complaints against Cash App’s money transmission operations.
8. Dispute through your bank (for linked account issues) — If a disputed Cash App transaction originated from a linked bank account or debit card, file a chargeback or dispute directly with your bank or card issuer as an additional escalation pathway.

Executive Leadership

Jack Dorsey — Co-Founder, Chairman & CEO, Block, Inc.

Dorsey co-founded Square (now Block, Inc.) in 2009 and has served as CEO since 2015. He also co-founded Twitter (now X). His strategic focus at Block has shifted increasingly toward Bitcoin and decentralized financial infrastructure, with Cash App and Square operating with significant autonomy under their own business leads.

Owen Jennings — Business Lead, Block, Inc. (overseeing Cash App & Square)

Jennings oversees Block’s product, marketing, operations, and customer support functions across the company’s ecosystem. He previously served as Cash App’s Chief Operating Officer and led Business Operations for Square. He is the most senior day-to-day operational leader for Cash App’s performance and growth.

Brian Grassadonia — Ecosystem Lead, Block, Inc.

Grassadonia was Square’s first product lead and co-created Cash App, later serving as Cash App’s CEO. He now serves as Block’s Ecosystem Lead, focused on connecting Square, Cash App, and the rest of Block’s product portfolio through integrated experiences