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Paychex Headquarters Address, Corporate Office Location, and Contact Details

paychex

About

Paychex, Inc. (NASDAQ: PAYX) is a publicly traded leading provider of integrated human capital management (HCM) solutions — payroll, benefits, HR, and insurance services — headquartered at 911 Panorama Trail South, Rochester, New York 14625. Paychex was founded in 1971 by Tom Golisano in Rochester, New York with $3,000 and a focus on providing payroll services to small businesses. The company went public in 1983 and has since expanded to a full suite of HCM services, AI-powered technology, and HR advisory solutions for businesses across the US, Germany, and Denmark.

Paychex operates from its Rochester, NY campus alongside 100+ offices nationwide. Its fiscal year runs June 1 through May 31. In fiscal year 2025 (ended May 31, 2025), Paychex reported total revenue of $5.57 billion (+6%), adjusted operating income of $2.4 billion (+7%), and adjusted diluted EPS of $4.98 (+6%). For fiscal year 2026, Paychex projects revenue growth of 16.5%–18.5%, reflecting the full-year contribution of Paycor.

Quick Facts

HQ

911 Panorama Trail South, Rochester, NY 14625

Founded

1971 by Tom Golisano, Rochester, New York

NASDAQ Ticker

PAYX

President & CEO

John B. Gibson, Jr. (since October 14, 2022)

FY2025 Revenue

$5.57 billion (fiscal year ended May 31, 2025)

Clients

800,000+ (including Paycor post-acquisition)

Employees

~16,000+

Paycor Acquisition

Completed April 14, 2025 | $4.2 billion bond-funded

What Brings You Here? Find the Right Contact

Client service (payroll, HR, benefits)

Call 1-877-741-6277 or visit paychex.com/contact. For existing clients, log in to Paychex Flex at myapps.paychex.com.

Employee of a Paychex client (check stub, W-2, benefits)

Contact Paychex Employee Services at 1-888-246-7500 or log in to Paychex Flex Employee at myapps.paychex.com/login.

W-2 / year-end tax documents

Access W-2s through Paychex Flex at myapps.paychex.com or the Paychex mobile app. If your employer no longer uses Paychex, call 1-800-741-6277.

Paycor clients (post-acquisition)

Continue using your Paycor login or contact support through paycor.com — both platforms are maintained and supported.

Sales / new client inquiry

Call 1-855-979-6059 or visit paychex.com/get-started.

Privacy / data requests

Email Privacy_Office@paychex.com.

Legal / subpoena

Serve Paychex, Inc. at 911 Panorama Trail South, Rochester, NY 14625. Confirm registered entity at dos.ny.gov.

Phone Directory

Client Services

1-877-741-6277

Employee Services / W-2

1-888-246-7500 | 1-800-741-6277

Sales

1-855-979-6059

Corporate HQ

(585) 385-6666

HQ Fax

(585) 383-3672

Privacy Office

Privacy_Office@paychex.com

Client Login

myapps.paychex.com

Paycor Support (post-acquisition)

paycor.com

Corporate Headquarters Address

Paychex, Inc.


911 Panorama Trail South
Rochester, NY 14625
Phone: (585) 385-6666
Client Services: 1-877-741-6277
Fax: (585) 383-3672

Secondary Strategic Location (Paycor acquisition)


Paychex / Paycor
4811 Montgomery Road
Cincinnati, OH 45212

How to Escalate a Complaint

  1. Call 1-877-741-6277 and get a case reference number. For billing errors, incorrect payroll processing, or unauthorized charges — always get a case number and rep’s name.
  2. Escalate to your dedicated Paychex rep. Mid-size and enterprise clients have a dedicated service contact who can escalate internally faster than the general queue.
  3. Send a certified letter to Rochester HQ. Write to Paychex, Inc., Attn: Client Relations, 911 Panorama Trail South, Rochester, NY 14625. Include your client ID, issue with dates, all prior contact references, and resolution requested.
  4. File with the BBB. Paychex is BBB Accredited (since 10/15/2010) under the Rochester, NY chapter at bbb.org.
  5. File with the FTC at reportfraud.ftc.gov for deceptive billing, unauthorized fee changes, or data privacy violations.
  6. File with the New York AG at ag.ny.gov or 1-800-771-7755.
  7. For IRS / tax errors: If Paychex errors caused incorrect W-2s, missed tax deposits, or late filings, contact the IRS at irs.gov/businesses. Payroll provider errors creating tax liability may qualify for IRS penalty abatement.
  8. For data breach / privacy violations: Email 
  9. Privacy_Office@paychex.com
  10.  and file with the New York Department of Financial Services (NYDFS) at dfs.ny.gov.
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