SharkNinja Headquarters Address, Corporate Office Location, and Contact Details

About

SharkNinja, Inc. (NYSE: SN) is a global product design and technology company headquartered at 89 A Street, Suite 100, in Needham, Massachusetts. The company operates two powerhouse consumer brands: Shark — focused on vacuums, steam mops, air purifiers, and cleaning appliances — and Ninja, which covers kitchen appliances including blenders, air fryers, pressure cookers, coffee makers, and outdoor grills. Founded in 1994, SharkNinja became an independent publicly traded company on the NYSE in September 2023 following its separation from Hong Kong-listed JS Global Lifestyle Company. For full-year 2025, SharkNinja reported record net sales of $6.4 billion — up 15.7% year over year — alongside net income of $701.4 million and a $750 million share buyback program.

Address note: Some older directories list SharkNinja at 117 Kendrick Street, Suite 550, Watertown, MA 02472. That address reflects a former secondary office. The company’s current registered principal executive office is 89 A Street, Suite 100, Needham, MA 02494.

Quick Facts

Founded

1994

HQ

89 A Street, Suite 100, Needham, MA 02494

Industry

Consumer Appliances / Product Design & Technology

Ticker: NYSE

SN

CEO & President

Mark Barrocas

CFO

Adam Quigley

FY2025 Net Sales

$6.4 billion (+15.7% YoY)

FY2025 Net Income

$701.4 million (+59.9% YoY)

FY2025 Adjusted EBITDA

$1.13 billion (+19.4% YoY)

FY2025 Adjusted EPS

$5.28 (record high; +20.9% YoY)

Share Buyback Program

$750 million (announced February 2026)

Employees

~3,600 (Needham HQ) | 12,000+ globally

Total Office Locations

18 globally

Brands

Shark (cleaning appliances) | Ninja (kitchen appliances)

Website

sharkninja.com | sharkclean.com | ninjakitchen.com

What Brings You Here? Find the Right Contact

Shark product — vacuum, mop, air purifier, or cleaning appliance

Call 1-877-581-7375 for returns or 1-800-365-0135 for general questions (Mon–Fri, standard business hours). You can also email 

consumer-services@sharkninja.com

 or visit sharkclean.com for product registration, warranty claims, and parts ordering.

Ninja product — air fryer, blender, coffee maker, outdoor grill

Call 1-866-826-6941 for Ninja-specific product inquiries, or use the same consumer line at 1-800-365-0135. For support documentation, manuals, and accessories, visit ninjakitchen.com.

Warranty claim / replacement parts

All Shark and Ninja warranty claims are handled through SharkNinja’s consumer services team. Call 1-800-365-0135 or email 

consumer-services@sharkninja.com

 with your product model number, proof of purchase, and a description of the issue. Warranty terms vary by product line — check your product documentation or the applicable brand website for coverage period.

Return / refund

Call 1-877-581-7375 (Shark returns line) or 1-800-365-0135 (general line) to initiate a return. For products purchased through a third-party retailer (Amazon, Target, Walmart, etc.), returns must go through that retailer’s own return process rather than SharkNinja directly.

Accessibility / hearing impaired

Call 1-833-224-8617 for accessibility-focused customer support.

Investor relations

SharkNinja is publicly traded on the NYSE under ticker SN. IR inquiries can be directed to the corporate headquarters at 89 A Street, Suite 100, Needham, MA 02494, or accessed through the investor relations section at sharkninja.com.

Media / press

Contact the SharkNinja communications team at 

pr@sharkninja.com

 for press inquiries, product samples, and media asset requests.

Legal / subpoena

Serve SharkNinja, Inc., 89 A Street, Suite 100, Needham, MA 02494. Review SharkNinja’s Terms of Use at sharkninja.com for applicable dispute resolution and arbitration provisions governing consumer transactions.

Phone Directory

Shark Returns

1-877-581-7375 — Primary line for Shark product returns and replacements. Highest contact success rate per consumer reports.

General Customer Service (Shark & Ninja)

1-800-365-0135 — Product questions, warranty support, general inquiries for both brands.

Ninja Product Inquiries

1-866-826-6941 — Dedicated line for Ninja kitchen appliance support.

Accessibility Line

1-833-224-8617 — For customers who require accessibility-focused service support.

Corporate Office

(617) 243-0235 — Needham headquarters line for corporate-level and business inquiries.

Consumer Email

consumer-services@sharkninja.com — Written support for warranty, returns, and product issues.

PR / Media Email

pr@sharkninja.com — For press, media, and communications inquiries.

Corporate Headquarters Address

SharkNinja, Inc.

89 A Street, Suite 100
Needham, MA 02494
United States

How to Escalate a Complaint

1. Call customer service first — 1-800-365-0135 or 1-877-581-7375. Ask for a case or reference number on the first call. For warranty or replacement disputes, have your model number, purchase date, and retailer name ready. Request a supervisor immediately if the issue is not resolved at the first level.
2. Submit a written complaint via email. Email 
3. consumer-services@sharkninja.com
4.  with a clear description of the issue, prior case numbers, and the specific resolution you are requesting. Written records are more traceable than phone calls for warranty denials and refund disputes.
5. Request escalation to executive customer relations. When calling 1-800-365-0135, ask specifically to be escalated to a senior resolution specialist or executive customer relations team. SharkNinja maintains higher-level support for unresolved escalations.
6. Send a certified letter to HQ. Write to SharkNinja, Inc., Attn: Customer Relations, 89 A Street, Suite 100, Needham, MA 02494. Include your product model number, purchase documentation, prior contact dates, and the specific resolution requested. Certified mail ensures a documented delivery record.
7. File with the BBB. SharkNinja is listed with the Better Business Bureau. BBB complaints require a formal company response within a defined window and create a public complaint record that SharkNinja’s corporate relations team is required to address.
8. File with the Massachusetts Attorney General. The Massachusetts AG’s consumer protection division handles complaints against companies headquartered in the state at mass.gov/ago. This is particularly effective for warranty refusals, deceptive product claims, or systematic service failures.
9. Dispute the charge with your credit card issuer. For unresolved refund failures or defective product charges, a chargeback through your bank or credit card issuer is a legally protected option under the Fair Credit Billing Act. Document all prior contact with SharkNinja before initiating.