TracFone Wireless Headquarters Address, Corporate Office Location, and Contact Details

About

TracFone Wireless, Inc. is the largest prepaid wireless provider in the United States and a wholly owned subsidiary of Verizon Communications, Inc. following Verizon’s $6 billion acquisition of the company completed in November 2021. Founded in 1996 and headquartered at 9700 N.W. 112th Avenue in Miami, Florida, TracFone operates as a Mobile Virtual Network Operator (MVNO) — it does not own its own wireless towers but provides prepaid and no-contract service over major carrier networks. TracFone serves approximately 21 million subscribers through a portfolio of brands including Straight Talk, Total Wireless, Net10 Wireless, SafeLink Wireless, and Walmart Family Mobile, available at over 90,000 retail locations nationwide.

Address note: Some directories list TracFone’s address under the city of Medley, FL 33178, as the 9700 NW 112th Avenue location sits near the Miami–Medley municipal boundary. TracFone’s official corporate address and BBB listing use Miami, FL 33178. All correspondence should be directed to the Miami address.

Quick Facts

Founded

1996

HQ

9700 N.W. 112th Avenue, Miami, FL 33178

Industry

Prepaid Wireless / MVNO

Parent Company

Verizon Communications, Inc. (NYSE: VZ)

Acquisition

Acquired by Verizon for ~$6 billion — completed November 23, 2021

Subscribers

~21 million (at time of acquisition)

Retail Locations

90,000+

BBB Complaints (3 years)

8,000+

Brands Under TracFone

Straight Talk | Total Wireless | Net10 Wireless | SafeLink Wireless | Walmart Family Mobile

Customer Service Hours

24/7 (phone) | Daily (live chat)

Website

tracfone.com | tracfonewirelessinc.com

What Brings You Here? Find the Right Contact

Service, billing, or account issue

Call 1-800-867-7183 — available 24 hours a day, 7 days a week. This is TracFone’s primary customer service line for billing disputes, plan questions, account access, SIM issues, and airtime problems. Have your TracFone MEID/DEC number or cell phone number ready before calling to speed up the process.

Straight Talk customer

Call 1-800-867-7183 and select the Straight Talk option. Straight Talk service is managed through TracFone’s shared customer service infrastructure. You can also chat online at straighttalk.com/support.

SafeLink Wireless (Lifeline program)

SafeLink Wireless is TracFone’s government-supported Lifeline service for eligible low-income customers. Call 1-800-977-3768 (SafeLink-specific line) for enrollment, benefit questions, and account support.

Net10 or Total Wireless customer

Call 1-800-867-7183 and select your brand. All TracFone-family brands route through the same Miami-based customer service operation.

Porting a number / switching carriers

Call 1-800-867-7183 for number porting assistance. TracFone is required by FCC rules to release your number within one business day of a valid port-out request. If a port is delayed or blocked, this is an FCC reportable violation.

Executive Resolution Department

For escalated complaints that standard customer service has not resolved, TracFone operates a dedicated Executive Resolutions Department. Write to TracFone Wireless, Inc., Attn: Executive Resolution Department, 9700 N.W. 112th Avenue, Miami, FL 33178, or call 1-800-876-5753 (Mon–Sun, 9am–7pm ET).

Verizon post-acquisition inquiries

As of November 2021, TracFone is a Verizon subsidiary. Questions about how the acquisition may affect your service or plan can be directed to TracFone customer service at 1-800-867-7183. Verizon has stated existing TracFone plan pricing and service terms are maintained through the integration period.

Media / press

Media inquiries can be directed to Verizon’s communications team at verizon.com/about/news or through the TracFone corporate contact page at tracfonewirelessinc.com.

Legal / subpoena

Serve TracFone Wireless, Inc., 9700 N.W. 112th Avenue, Miami, FL 33178. Review TracFone’s Terms and Conditions at tracfone.com for applicable arbitration clauses and dispute resolution provisions before pursuing any legal action.

Phone Directory

Customer Service (All Brands, 24/7)

1-800-867-7183 — Billing, account issues, SIM activation, service problems, and general support available around the clock.

Executive Resolution Department

1-800-876-5753 — Mon–Sun 9am–7pm ET. Dedicated escalation line for unresolved complaints.

SafeLink Wireless (Lifeline)

1-800-977-3768 — SafeLink-specific line for Lifeline enrollment and benefit support.

Corporate HQ (Miami)

(305) 640-2000 — Main TracFone corporate office line for business-level inquiries.

Live Chat

tracfone.com/support — Available daily for technical support and quick questions.

Online Contact Form

tracfone.com/support/contact-us — Non-urgent issues and formal written complaints.

Social Media

@Tracfone on X (Twitter) and Facebook — Useful for public complaint acknowledgment and quick escalation visibility.

Corporate Headquarters Address

TracFone Wireless, Inc.

9700 N.W. 112th Avenue
Miami, FL 33178
United States

Executive Resolution (for written complaints)

TracFone Wireless, Inc.
Attn: Executive Resolution Department
9700 N.W. 112th Avenue
Miami, FL 33178
United States

How to Escalate a Complaint

1. Call customer service first — 1-800-867-7183. Available 24/7. Document the call date, the representative’s name, and your case or reference number. For billing disputes, ask specifically for a billing supervisor on the first call. Most account issues — unauthorized charges, activation failures, and airtime problems — are resolved at this level.
2. Call the Executive Resolution Department — 1-800-876-5753. TracFone operates a dedicated escalation team reachable Mon–Sun, 9am–7pm ET. This line is specifically designed for unresolved complaints and typically reaches a more senior support tier than the standard 1-800-867-7183 queue.
3. Submit a written complaint online. Use the contact form at tracfone.com/support/contact-us. Written submissions create a formal internal record. Include your phone number, account details, prior case numbers, and the specific resolution you are requesting.
4. Send a certified letter to the Executive Resolution Department. Write to TracFone Wireless, Inc., Attn: Executive Resolution Department, 9700 N.W. 112th Avenue, Miami, FL 33178. Certified mail with return receipt creates a documented delivery record and typically accelerates executive-level response.
5. File with the FCC. The Federal Communications Commission regulates wireless carriers and has specific rules governing prepaid wireless services, number porting, and billing practices. File at consumercomplaints.fcc.gov. FCC filings require TracFone to respond formally within 30 days and are particularly effective for porting blocks, service cutoffs, and billing fraud.
6. File with the FTC. The Federal Trade Commission handles complaints involving prepaid wireless fraud, deceptive billing, and consumer protection violations at reportfraud.ftc.gov.
7. File with the BBB. TracFone Wireless has accumulated over 8,000 BBB complaints over the last three years — the highest volume among prepaid carriers — primarily for billing disputes and service activation failures. Filing with the BBB at bbb.org creates a public complaint record requiring a formal corporate response.
8. File with the Florida AG or your state AG. Florida’s Attorney General consumer protection division at myfloridalegal.com handles complaints against telecommunications companies headquartered in Florida. Your own state AG’s consumer protection office can also pursue complaints involving service and billing violations under state consumer protection statutes.