Aetna Headquarters Address, Corporate Office Location, and Contact Details

About

Aetna Inc. is one of the largest American health insurance providers, headquartered at 151 Farmington Avenue, Hartford, Connecticut 06156 — the company’s home since its founding. Founded in 1853, Aetna became a wholly owned subsidiary of CVS Health Corporation in 2018 following a landmark $69 billion acquisition, and serves 39M+ members through health, dental, vision, and pharmacy benefits.

Quick Facts

Founded

1853 (Hartford, CT)

Industry

Health, dental & pharmacy insurance

HQ Address

151 Farmington Avenue, Hartford, CT 06156

Parent Company

CVS Health Corporation

Corporate Phone

1-800-872-3862

Member Services

1-888-802-3862

Website

aetna.com

What Brings You Here? Find the Right Contact

Aetna member — claims, billing, or coverage dispute

Call the member services number on the back of your Aetna ID card or visit aetna.com for account management and claim submission.

Aetna Medicare member

For Medicare Advantage or Part D complaints, call 1-800-282-5366 (TTY: 711) or visit aetna.com/medicare.

Aetna employer / group plan inquiry

For group plan administration and employer benefits management, visit aetna.com/employers or contact your assigned Aetna account representative.

Aetna dental or vision inquiry

For standalone dental and vision plan questions, call the number on your Aetna dental or vision ID card or visit aetna.com/dental.

Legal / subpoena

Serve Aetna Inc., 151 Farmington Avenue, Hartford, CT 06156. Confirm the registered agent through the Connecticut Secretary of State at portal.ct.gov/sots.

Phone & Contact Directory

Member services

1-800-872-3862

Medicare members

1-800-282-5366

Corporate HQ

1-888-802-3862

Website

aetna.com

Contact page

aetna.com/about-us/contact-aetna.html

Corporate Headquarters & Office Addresses

Principal HQ

151 Farmington Avenue, Hartford, CT 06156

CVS Health HQ

One CVS Drive, Woonsocket, RI 02895

How to Escalate a Complaint

1. Call the number on your Aetna ID card — Your plan-specific member services line is the fastest escalation path for claims, billing, and coverage disputes.
2. Call 1-800-872-3862 — Aetna’s general corporate customer service line for escalations.
3. Use aetna.com — Submit documented appeals and complaints through the secure member portal.
4. Mail to the Hartford HQ — Write to Aetna Inc., Member Services, 151 Farmington Avenue, Hartford, CT 06156.
5. File with your state’s Department of Insurance — State insurance commissioners have direct regulatory authority over Aetna’s health plans in each state.
6. File with the Connecticut Insurance Department — For HQ-level complaints, the CID at portal.ct.gov/cid is the primary state regulator.
7. File with the CFPB — For billing or financial product complaints, file at consumerfinance.gov/complaint.
8. File with the BBB — Aetna Inc. is listed with the BBB (Hartford, CT). File at bbb.org.