Orbitz Headquarters Address, Corporate Office Location, and Contact Details

About

Orbitz is an American online travel fare aggregator and booking platform operated by Orbitz Worldwide, LLC, a wholly owned subsidiary of Expedia Group. Its headquarters is at 500 W Madison Street, Suite 700, Chicago, Illinois 60661 in the Citigroup Center in the West Loop neighborhood. Founded in 2001 by a consortium of major US airlines, Orbitz was acquired by Expedia Group in 2015 and provides hotel, flight, car rental, and vacation package bookings across over 180 countries.

Quick Facts

Founded

2001 (Chicago, IL)

Industry

Online travel booking & fare aggregation

HQ Address

500 W Madison Street, Suite 700, Chicago, IL 60661

Parent Company

Expedia Group

Corporate Phone

(312) 894-5000

Customer Service

1-888-624-1320

Website

orbitz.com

What Brings You Here? Find the Right Contact

Orbitz customer — flight, hotel, or booking dispute

Call 1-888-624-1320 or manage your reservation at orbitz.com/trips. For disputed charges, contact your credit card provider simultaneously as Orbitz’s resolution process can be slow.

Orbitz car rental or vacation package complaint

Call 1-888-624-1320 or use the help section at orbitz.com/help for car rental and package booking issues.

Orbitz Rewards inquiry

For Orbitz Rewards loyalty account questions, log in at orbitz.com or call 1-888-624-1320.

Expedia Group investor relations

Orbitz does not trade independently. Direct investor inquiries to Expedia Group at ir.expediagroup.com.

Legal / subpoena

Serve Orbitz Worldwide, LLC, 500 W Madison Street, Chicago, IL 60661. Confirm the registered agent through the Delaware Division of Corporations at corp.delaware.gov (incorporated in Delaware).

Phone & Contact Directory

Customer service

1-888-624-1320

Corporate HQ

(312) 894-5000

Website

orbitz.com

Booking management

orbitz.com/trips

Expedia IR

ir.expediagroup.com

Corporate Headquarters & Office Addresses

Principal HQ

500 W Madison Street, Suite 700, Chicago, IL 60661

Expedia Group HQ

1111 Expedia Group Way W, Seattle, WA 98119

How to Escalate a Complaint

1. Call 1-888-624-1320 — Orbitz’s primary customer service line for flight, hotel, car rental, and booking escalations.
2. Manage booking at orbitz.com/trips — Cancel, modify, and submit documented complaints through the official trip management portal.
3. Dispute charges with your credit card provider — For unresolved billing disputes, a credit card chargeback is often the most effective escalation tool.
4. Mail to the Chicago HQ — Write to Orbitz Worldwide, LLC, Customer Relations, 500 W Madison Street, Suite 700, Chicago, IL 60661.
5. File with the Illinois AG — The Illinois AG’s consumer protection division at illinoisattorneygeneral.gov handles Chicago HQ–based complaints.
6. File with the FTC — For deceptive pricing or unfair booking practices, file at ftc.gov/complaint.
7. File with the DOT — For airline ticket and airfare disputes, the US Department of Transportation at airconsumer.dot.gov handles consumer aviation complaints.
8. File with the BBB — Orbitz Worldwide is listed with the BBB (Chicago, IL). File at bbb.org.