Chipotle Mexican Grill Headquarters Address, Corporate Office Location, and Contact Details

About

Chipotle Mexican Grill, Inc. (NYSE: CMG) is the world’s largest fast-casual restaurant chain, headquartered at 610 Newport Center Drive, Suite 1300, Newport Beach, California 92660 — in the Fashion Island area of Newport Beach in Orange County, Southern California. Chipotle was founded on July 13, 1993 by Steve Ells, who opened the first Chipotle restaurant near the University of Denver campus in Denver, Colorado, with a $75,000 loan from his father — aiming to prove that gourmet-quality burritos could be made quickly and affordably in a fast-food format. The chain grew steadily through the 1990s and early 2000s, with McDonald’s Corporation serving as a major investor from 1998 to 2006, before Chipotle went public in 2006 in one of the most successful restaurant IPOs in history.

Chipotle announced in May 2018 that it would relocate its headquarters from Denver, Colorado — where it had been based for 25 years — to Newport Beach, California, as part of a broader executive and strategic repositioning. The move was driven by then-incoming CEO Brian Niccol (recruited from Taco Bell, which is headquartered in Irvine, California) — though Niccol himself later departed in August 2024 to become CEO of Starbucks, an ironic echo of the Denver HQ controversy. Scott Boatwright, formerly Chipotle’s Chief Restaurant Officer, was named CEO in November 2024.

Chipotle is one of the most distinctive restaurant companies in America: it owns and operates every single one of its 3,800+ restaurants in the US, Canada, UK, France, Germany, Kuwait, and UAE — making it the only restaurant company of its size that operates 100% of its locations without franchising. The company’s secondary operational hub — the Chipotle Cultivate Center — is located in Columbus, Ohio at 500 Neil Avenue, which houses technology, supply chain, training, and people operations teams.

Quick Facts

Founded

July 13, 1993 (Denver, CO, by Steve Ells)

HQ

610 Newport Center Drive, Suite 1300, Newport Beach, CA 92660 (since 2018)

Former HQ

1401 Wynkoop Street, Suite 500, Denver, CO 80202 (1993–2018); then briefly 1800 Wynkoop Street

HQ phone

(949) 524-4000 / (303) 595-4000

Customer service

1-800-244-7685

NYSE ticker

CMG

CEO

Scott Boatwright (since November 2024)

Restaurants

3,800+ in US, Canada, UK, France, Germany, Kuwait, UAE

Ownership model

100% company-owned — zero franchised locations (North America and Europe)

Columbus, OH secondary HQ

500 Neil Ave, Columbus, OH 43215 (Cultivate Center)

What Brings You Here? Find the Right Contact

Chipotle customer — food complaint or bad experience

Call 1-800-244-7685 or submit feedback at chipotle.com/feedback. For in-store food quality or service issues, speaking with the restaurant manager on duty is the fastest resolution path. Since all Chipotles are company-owned, managers have direct corporate authority to issue refunds and replacements.

Chipotle app or online order complaint

For orders placed through the Chipotle app — including missing items, incorrect charges, or Chipotle Rewards disputes — call 1-800-244-7685 or use the in-app support. The Chipotle app is the primary ordering channel for the brand’s direct digital business.

Food safety complaint (illness or foreign object)

For foodborne illness or foreign object complaints, call 1-800-244-7685 and request the food safety or quality assurance team. Also report to your local county health department and the FDA at reportaproblem.food.gov. Note Chipotle’s significant food safety history — including the 2015–2016 E. coli and norovirus outbreaks — the company has since invested heavily in food safety protocols.

Franchise inquiry

Chipotle does not franchise. All locations are company-owned and operated.

Investor relations

Visit ir.chipotle.com or write to Chipotle Mexican Grill, Inc., Investor Relations, 610 Newport Center Drive, Newport Beach, CA 92660.

Media / press

Contact Chipotle Communications through chipotle.com/company/press or the Newport Beach HQ at (949) 524-4000.

Legal / subpoena

Serve Chipotle Mexican Grill, Inc., 610 Newport Center Drive, Suite 1300, Newport Beach, CA 92660. Chipotle is incorporated in Delaware — confirm the registered agent through the Delaware Division of Corporations at corp.delaware.gov.

Phone & Contact Directory

Customer Service

1-800-244-7685

Corporate HQ

(949) 524-4000 / (303) 595-4000

Website

chipotle.com

Investor relations

ir.chipotle.com

Corporate Headquarters & Office Addresses

Principal global headquarters

Chipotle Mexican Grill, Inc.
610 Newport Center Drive, Suite 1300
Newport Beach, CA 92660
United States
Phone: (949) 524-4000

Secondary operational HQ (Chipotle Cultivate Center)

500 Neil Avenue
Columbus, OH 43215

Former headquarters (1993–2018; still widely cited in legacy databases)

1401 Wynkoop Street, Suite 500
Denver, CO 80202

International offices

Canada: Toronto, ON
UK: London (Chipotle has 50+ UK locations)
Germany: Berlin / Frankfurt area
France: Paris area

How to Escalate a Complaint

Speak with the restaurant manager on duty — Since 100% of Chipotle locations are company-owned, every manager operates under direct corporate authority. Managers can issue full refunds, replacements, and Chipotle Rewards credits on the spot.
Call 1-800-244-7685 — For app order disputes, unresolved in-store complaints, and Chipotle Rewards issues.
Submit feedback at chipotle.com/feedback — For documented written complaints — especially food quality and safety issues — where a written record matters.
Mail to the Newport Beach HQ — Write to Chipotle Mexican Grill, Inc., Customer Relations, 610 Newport Center Drive, Suite 1300, Newport Beach, CA 92660. Send certified mail with the restaurant address, date, prior contact history, and resolution requested.
Report food safety to your local health department — Your county health department has direct restaurant inspection authority over the specific Chipotle.
File with the FDA — For serious food safety incidents (illness, foreign object), report at reportaproblem.food.gov.
File with the BBB — Chipotle is listed with the BBB (Newport Beach). File at bbb.org.
File with the California AG — The California AG’s consumer protection bureau is at oag.ca.gov. Chipotle’s Newport Beach HQ makes the California AG a directly relevant authority.