Holland America Line Headquarters Address, Corporate Office Location, and Contact Details

About

Holland America Line, N.V. is a premium cruise line headquartered at 450 Third Avenue West in Seattle, Washington and a wholly owned subsidiary of Carnival Corporation & plc (NYSE/LSE: CCL) — the world’s largest cruise company. Founded in 1873 in Rotterdam, Netherlands as the Nederlandsch-Amerikaansche Stoomvaart Maatschappij, Holland America Line is one of the oldest cruise brands in operation and sails to all seven continents with a fleet of 11 ships. The Seattle campus — located on Elliott Bay’s Lower Queen Anne waterfront — has served as the brand’s operational headquarters since the line relocated from Rotterdam in the 1970s. Holland America is positioned as a premium mid-market cruise brand, targeting experienced, destination-focused travelers, and reports estimated annual revenue of approximately $3.6 billion.

Quick Facts

Founded

1873 (Rotterdam, Netherlands)

HQ

450 Third Avenue West, Seattle, WA 98119

Industry

Cruise Line / Hospitality & Travel

Parent Company

Carnival Corporation & plc (NYSE/LSE: CCL; NYSE: CUK)

President

Beth Bodensteiner (since December 2, 2024)

Parent CEO

Josh Weinstein (CEO, Carnival Corporation & plc)

Revenue (est.)

~$3.6 billion

Fleet

11 ships

Destinations

All 7 continents, 400+ ports

Incorporated

Netherlands (N.V.)

Website

hollandamerica.com

What Brings You Here? Find the Right Contact

New reservation / booking

Call 1-877-932-4259 (Mon–Fri 5am–7pm PT) or visit hollandamerica.com. Holland America’s Personal Cruise Consultants handle new bookings, cabin upgrades, itinerary questions, and shore excursions. For travel agent-assisted bookings, contact your agent directly or call (206) 626-7020.

Existing booking / onboard service issue

Call 1-877-932-4259 during business hours or use the contact form at hollandamerica.com/en/about/contact-us. For post-cruise complaints, document your booking number, ship name, sailing date, and a clear account of the issue before calling.

Emergency at sea or travel delay

Call 1-800-628-4771 — available 24 hours a day, 7 days a week, 365 days a year. This line is specifically for travel emergencies, contacting loved ones on board, and urgent assistance during a voyage.

Travel agent / trade partner

Holland America works extensively through travel agency partners. The dedicated agent support number is listed through the trade portal at hollandamerica.com/en/agents. General agent-level reservations can be directed to 1-877-932-4259 and routed to the trade desk.

Accessibility / special needs

Call 1-800-547-8493 or (206) 281-3535 ext. 4514 for information on accessible cruising, mobility accommodations, dietary requirements, and disability-related service requests. TTY users can reach Holland America at 1-800-254-8669.

Media / press

Contact the Holland America Media Relations department at (206) 281-3535, toll free at 1-800-637-5029, or by fax at (206) 262-5934. Carnival Corporation’s parent communications team also handles brand-level media inquiries.

Corporate / vendor / supplier

Direct written and business-level correspondence to Holland America Line N.V., 450 Third Avenue West, Seattle, WA 98119 or call the HAL Shoreside Campus main line at (206) 336-6000. Vendor and procurement matters are managed through Carnival Corporation’s enterprise channels.

Legal / subpoena

Formal legal correspondence should be directed to Holland America Line N.V., 450 Third Avenue West, Seattle, WA 98119. Note that Holland America is incorporated in the Netherlands — passenger ticket contracts specify binding arbitration clauses and applicable jurisdiction. Review your ticket contract carefully before pursuing any legal action.

Phone Directory

Reservations / New Bookings

1-877-932-4259 — Mon–Fri 5am–7pm PT. New cruises, existing booking changes, upgrades, and general passenger support.

Reservations (Direct)

(206) 626-7020 — Direct Seattle reservations line for booking and itinerary inquiries during business hours.

Emergency (24/7)

1-800-628-4771 — Around-the-clock emergency line for travel delays, onboard emergencies, and family contact assistance.

Corporate HQ (Main)

(206) 281-3535 — HAL corporate switchboard for media, accessibility, and corporate-level calls.

Corporate HQ (Shoreside Campus)

(206) 336-6000 — Elliott Bay shoreside campus main line for vendor and business inquiries.

Accessibility

1-800-547-8493 or (206) 281-3535 ext. 4514 — Accessible cruising, mobility accommodations, and special needs support.

TTY (Hearing Impaired)

1-800-254-8669

Media Relations

1-800-637-5029 or (206) 281-3535 — Press, communications, and media asset requests.

Travel Agents (Yelp-listed)

(855) 932-1711 — Trade and agent-level booking support.

Corporate Headquarters Address

Holland America Line N.V.

450 Third Avenue West
Seattle, WA 98119
United States

The HAL Shoreside Campus is located on Seattle’s Elliott Bay waterfront in the Lower Queen Anne neighborhood. The facility is not open to walk-in guest services — all passenger matters must be handled by phone at 1-877-932-4259 or online at hollandamerica.com.

How to Escalate a Complaint

1. Call guest services first — 1-877-932-4259. For post-cruise complaints, note your booking number, ship name, sailing date, and a clear description of the issue. Get a case reference number on every call. Document the date, time, and name of the representative you speak with.
2. Submit a written complaint online. Use the contact form at hollandamerica.com/en/about/contact-us. Written submissions create a formal record and are routed to Holland America’s guest experience team. This is especially effective for unresolved refund, shore excursion, and onboard charge disputes.
3. Request escalation to a Guest Experience Manager. When calling 1-877-932-4259, ask specifically to speak with a Guest Experience Manager or to have your case escalated to the executive resolution team. Holland America maintains a dedicated team for complaints that standard support cannot close.
4. Send a certified letter to corporate HQ. Write to Holland America Line N.V., 450 Third Avenue West, Seattle, WA 98119. Include your full name, booking confirmation number, sailing details, dates of prior contact, case numbers, and the specific resolution you are requesting. Certified mail creates a legally documented delivery record.
5. File with the FMC (Federal Maritime Commission). The FMC regulates cruise lines operating from U.S. ports and handles consumer complaints involving refunds, ticket contract violations, and consumer protection failures. File at fmc.gov/consumers. The FMC requires cruise lines to respond formally to filed complaints.
6. Review your ticket contract for arbitration clauses. Holland America’s passenger ticket contract contains binding arbitration provisions and specifies the applicable venue for legal disputes. This document governs your rights — read it carefully before initiating any litigation.
7. File with the BBB. Holland America Line is listed with the Better Business Bureau under its Seattle, WA chapter at bbb.org. The BBB has recorded 289 complaints against Holland America in the last three years — filings require a formal company response and create a public resolution record.
8. File with the Washington State AG. The Washington Attorney General’s consumer protection division at atg.wa.gov handles complaints against businesses headquartered in Washington State. As a Seattle-based operation, Holland America falls under Washington AG jurisdiction for consumer protection matters.