Sitel Headquarters Address, Corporate Office Location, and Contact Details

About

Foundever® (formerly Sitel Group) is a privately held global CX, digital operations, and analytics company headquartered at 600 Brickell Avenue, Suite 3200, Miami, Florida 33131 — in Brickell, Miami’s financial district. Founded in 1985 as Sitel Corporation by James F. Lynch in Omaha, Nebraska, the company was acquired in 2015 by the Acticall Group (controlled by co-founders Laurent Uberti and Olivier Camino), and scaled dramatically through the 2021 $2.2 billion acquisition of Sykes Enterprises.

Foundever operates with 170,000 associates across 45+ countries, serving 750+ global brands across technology, financial services, healthcare, retail, and telecommunications.

Quick Facts

Current Brand

Foundever® (rebranded from Sitel Group, March 1, 2023)

HQ

600 Brickell Avenue, Suite 3200, Miami, FL 33131

Founded

1985 as Sitel Corporation, Omaha, Nebraska

Group CEO & Executive Chairman

Laurent Uberti (co-founder)

Foundever CEO

Chris Halbard (since September 18, 2025)

Global COO

Michelle Parks (since September 2025)

Employees

170,000+ | 45+ countries 

Clients

750+ global brands

What Brings You Here? Find the Right Contact

Client / prospective client inquiry

Visit foundever.com/contact — all Sitel business relationships are now managed under Foundever.

Former Sitel employee (payroll, W-2, HR records)

All former Sitel HR records are managed by Foundever — use the HR portal at foundever.com or call (866) 957-7485.

Legacy Sitel billing / invoice dispute

Contact through foundever.com/contact referencing original Sitel account or invoice numbers.

Legal / subpoena

Serve Sitel Worldwide Corporation / Foundever at 600 Brickell Avenue, Suite 3200, Miami, FL 33131. Confirm registered agent at dos.myflorida.com.

Phone Directory

Corporate HQ (Miami)

(866) 957-7485

Legacy Nashville line

(615) 301-7100

Website

foundever.com

Contact Form

foundever.com/contact

Corporate Headquarters Address

Foundever® / Sitel Worldwide Corporation

600 Brickell Avenue, Suite 3200
Miami, FL 33131

Legacy Nashville Address

Sitel Corp, 1201 Demonbreun Street, Suite 1240
Nashville, TN 37203 | (615) 301-7100 

How to Escalate a Complaint

1. Use foundever.com/contact — Sitel has no separate operational presence; all contacts are through Foundever.
2. Call (866) 957-7485 (Miami HQ) or (615) 301-7100 (legacy Nashville line for historic Sitel matters).
3. Send certified letter to Foundever / Sitel Worldwide Corporation, Attn: Corporate Relations, 600 Brickell Avenue, Suite 3200, Miami, FL 33131.
4. File with the BBB — legacy Sitel Corp listed under Nashville, TN; Foundever/Miami matters under South Florida BBB chapter.
5. File with the Florida AG at myfloridalegal.com or 1-866-966-7226.
6. File with the FTC at reportfraud.ftc.gov for deceptive practices or privacy violations.