Royal Caribbean Cruises Headquarters Address, Corporate Office Location, and Contact Details

About

Royal Caribbean Group — formerly Royal Caribbean Cruises Ltd. — is the world’s largest cruise company by revenue, headquartered at 1050 Caribbean Way, Miami, Florida 33132-2096, with a second campus at 1080 Caribbean Way — both situated at PortMiami, the busiest cruise port in the world and one of the most strategically significant marine locations in the Western Hemisphere. On February 1, 2024, Royal Caribbean Group broke ground on a dramatic new 10-story, 380,000-square-foot headquarters building — designed by HOK — which will sit between the existing 1050 and 1080 Caribbean Way campus buildings, accompanied by new parking, green spaces, gyms, and dry cleaning for its 3,000+ South Florida-based employees. Royal Caribbean was founded in 1969 in Miami — incorporated in Liberia — and is publicly traded on NYSE under the ticker RCL.

Royal Caribbean Group operates three primary cruise line brands: Royal Caribbean International (flagship mainstream cruise line — the world’s largest by passenger capacity), Celebrity Cruises (premium cruise line, headquartered in Miami), and Silversea Cruises (ultra-luxury and expedition cruising). The company employs over 100,000 team members across its fleet and global operations, serves millions of guests annually, and generates approximately $16.5 billion in annual revenue, making it the dominant force in the global cruise industry. Jason Liberty serves as President and CEO.

Quick Facts

Founded

1969 (Miami, FL)

HQ (primary)

1050 Caribbean Way, Miami, FL 33132-2096

HQ (secondary/adjacent)

1080 Caribbean Way, Miami, FL

New HQ (under construction)

HOK-designed, 10-story, 380,000 sq ft between 1050 and 1080 Caribbean Way (broke ground Feb 1, 2024)

HQ phone

(305) 539-6000

Corporate communications email

CorporateCommunications@rccl.com

Investor relations email

InvestorRelations@rccl.com

NYSE ticker

RCL

CEO

Jason Liberty

Incorporated in

Liberia

Brands

Royal Caribbean International, Celebrity Cruises, Silversea Cruises

Revenue

~$16.5B

South Florida employees

3,000+

Global employees

100,000+

What Brings You Here? Find the Right Contact

Royal Caribbean customer — booking complaint, cancellation, or refund request

Call 1-800-256-6649 (Royal Caribbean) or use the contact form at royalcaribbean.com/contact-us. For formal escalation, write to Royal Caribbean Group, 1050 Caribbean Way, Miami, FL 33132-2096.

Royal Caribbean on-board complaint — service, cabin, or dining issue

Contact Royal Caribbean Guest Relations via the ship’s Guest Services Desk during the cruise, or post-cruise at royalcaribbean.com/contact-us or (305) 539-6000.

Royal Caribbean shore excursion dispute

For shore excursion cancellations or quality disputes, contact Guest Relations at royalcaribbean.com/contact-us.

Celebrity Cruises complaint

Celebrity Cruises is a Royal Caribbean Group subsidiary headquartered in Miami. Contact Celebrity Cruises Customer Service at 1-844-418-6824 or celebritycruises.com/contact-us.

Silversea Cruises complaint

For Silversea ultra-luxury cruise complaints, contact Silversea at 1-833-468-6400 or silversea.com/contact-us.

Royal Caribbean Visa credit card complaint

For the Royal Caribbean Visa card issued by Bank of America, contact Bank of America directly.

Investor relations (NYSE: RCL)

Visit rclinvestor.com or write to Royal Caribbean Group, Investor Relations, 1050 Caribbean Way, Miami, FL 33132-2096 | InvestorRelations@rccl.com.

Media / press

Contact Royal Caribbean Corporate Communications at CorporateCommunications@rccl.com or (305) 539-6000.

Legal / subpoena

Serve Royal Caribbean Cruises Ltd., 1050 Caribbean Way, Miami, FL 33132-2096. Note Royal Caribbean is incorporated in Liberia — confirm registered agent in Florida through the Florida Division of Corporations at dos.myflorida.com.

Phone & Contact Directory

Corporate HQ

(305) 539-6000

HQ address (primary)

1050 Caribbean Way, Miami, FL 33132-2096

HQ address (secondary)

1080 Caribbean Way, Miami, FL

Corporate communications email

CorporateCommunications@rccl.com

Investor relations email

InvestorRelations@rccl.com

Website

royalcaribbean.com

Investor relations

rclinvestor.com

Press center

royalcaribbeangrouppresscenter.com

Corporate Headquarters & Office Addresses

Principal corporate headquarters

Royal Caribbean Group (Royal Caribbean Cruises Ltd.)
1050 Caribbean Way
Miami, FL 33132-2096
United States
Phone: (305) 539-6000

Secondary campus

Royal Caribbean Group
1080 Caribbean Way
Miami, FL 33132
United States

New headquarters building (under construction, broke ground Feb 1, 2024)

10-story, 380,000 sq ft, HOK-designed
Between 1050 and 1080 Caribbean Way, PortMiami
Miami, FL

International offices

Hong Kong, Kowloon: 16/F, Sun Life Tower, The Gateway
Singapore
Sydney, Australia
Shanghai, China
London, UK

Celebrity Cruises HQ (subsidiary)

1050 Caribbean Way
Miami, FL 33132
United States

About the PortMiami campus and Royal Caribbean’s Miami legacy: Royal Caribbean’s PortMiami campus is arguably the most strategically positioned corporate headquarters in the global cruise industry — the 1050 and 1080 Caribbean Way addresses sit directly at PortMiami, the world’s busiest and most economically significant cruise port, placing Royal Caribbean’s executive leadership within sight of the ships they operate on a daily basis. The new HOK-designed 10-story, 380,000 sq ft headquarters building — designed to “pay homage to our maritime heritage” according to CEO Jason Liberty — features a contemporary glass façade that reflects the Miami skyline and waterfront, and will consolidate Royal Caribbean Group’s 3,000+ South Florida employees into a state-of-the-art campus with green spaces, gyms, and amenities modeled after the company’s own cruise ships. Royal Caribbean’s 55-year Miami presence has made it one of the defining companies of the South Florida economy — the cruise industry it helped create generates billions in annual economic activity for Miami-Dade County and has transformed PortMiami into the undisputed cruise capital of the world.

How to Escalate a Complaint

Contact Royal Caribbean Guest Relations at royalcaribbean.com/contact-us — For cruise experience, cancellation, refund, and booking complaints, the Guest Relations portal is the primary escalation path.
Call (305) 539-6000 — Royal Caribbean Group’s corporate Miami line for escalations.
Mail to the PortMiami HQ — Write to Royal Caribbean Group, Guest Relations, 1050 Caribbean Way, Miami, FL 33132-2096.
Email CorporateCommunications@rccl.com — For media, corporate communications, and senior-level escalations.
File with the Federal Maritime Commission (FMC) — The FMC at fmc.gov has direct federal regulatory authority over cruise line passenger complaints, refunds, and cruise ticket contract disputes — the most powerful escalation path for unresolved Royal Caribbean disputes.
File with the CLIA — The Cruise Lines International Association (cruising.org) may facilitate cruise industry dispute resolution.
File with the Florida AG — The Florida AG’s consumer protection division is at myfloridalegal.com. Royal Caribbean’s Miami HQ makes the Florida AG a directly relevant authority.
File with the BBB — Royal Caribbean Group is listed with the BBB (South Florida). File at bbb.org.
File with the FTC — For deceptive advertising or unfair cruise pricing practices, file at ftc.gov/complaint.
Investor complaint — file with the SEC — For NYSE: RCL securities concerns, file at sec.gov/tcr.