Fidelity Investments Headquarters Address, Corporate Office Location, and Contact Details

About

Fidelity Investments — legally FMR LLC (Fidelity Management & Research) — is an American multinational financial services corporation headquartered at 245 Summer Street, Boston, Massachusetts 02210, in the South Boston Waterfront district adjacent to the Seaport, which has been Fidelity’s Boston headquarters since 2012 following its relocation from 82 Devonshire Street in Boston’s downtown Financial District. Fidelity was founded in 1946 by Edward C. Johnson II in Boston, and remains one of the most enduring family-controlled financial institutions in the United States — with ownership shared between the Johnson family (led today by CEO Abigail Johnson, Edward’s granddaughter) and current and former employees, with no plans to go public. Fidelity is the largest privately held financial services firm in the United States by assets under administration.

Fidelity provides a comprehensive range of services including investment management, brokerage, retirement planning, wealth management, and institutional technology solutions. The company has three primary fund divisions: Equity (Boston, MA), High-Income (Boston, MA), and Fixed-Income (Merrimack, NH). Fidelity manages approximately $10.3 trillion in assets under administration, employs over 75,000 people globally, and serves tens of millions of individual and institutional clients worldwide.

Quick Facts

Founded

1946 (Boston, MA, by Edward C. Johnson II)

Current HQ

245 Summer Street, Boston, MA 02210 (South Boston Waterfront/Seaport-adjacent; since 2012)

Former HQ

82 Devonshire Street, Boston, MA 02109 (downtown/Financial District, pre-2012)

HQ phone

(617) 563-7000

Customer service

1-800-343-3548 (24/7)

Investor Center (Boston)

155 Congress Street, Boston, MA 02110 | 1-800-343-2140

CEO

Abigail Johnson

Founder

Edward C. Johnson II

Legal entity

FMR LLC

Assets under administration

~$10.3T

Employees

75,000+

Ownership

Privately held (Johnson family + employees)

Fund divisions

Equity (Boston), High-Income (Boston), Fixed-Income (Merrimack, NH)

Key US campuses

Boston HQ, Smithfield RI, Merrimack NH, Durham NC

What Brings You Here? Find the Right Contact

Fidelity customer — account issue, trade dispute, or unauthorized transaction

Call 1-800-343-3548 (24/7) or log into your account at fidelity.com. For unauthorized transactions, also file with the CFPB at consumerfinance.gov/complaint.

Fidelity 401(k) / retirement account complaint

For 401(k), IRA, or pension plan issues, call 1-800-343-3548 or visit the Fidelity NetBenefits portal at netbenefits.com. For escalated retirement plan disputes, also file with the Department of Labor’s Employee Benefits Security Administration (EBSA) at dol.gov/agencies/ebsa.

Fidelity brokerage — trade execution dispute or account restriction

Contact Fidelity Brokerage Services at 1-800-343-3548. For formal securities disputes, file with FINRA at finra.org/investors/have-problem.

Fidelity Wealth Services / Private Wealth Management complaint

For high-net-worth client services disputes, contact your dedicated Fidelity advisor or call 1-800-343-3548.

Fidelity Digital Assets (crypto) complaint

For Fidelity Digital Assets institutional crypto custody or trading complaints, contact Fidelity Digital Assets at fidelitydigitalassets.com.

Visit a Fidelity Investor Center (Boston)

Boston Investor Center at 155 Congress Street, Boston, MA 02110 | 1-800-343-2140 | Mon–Fri 8:30 a.m.–5:00 p.m.

Media / press

Contact Fidelity Communications at fidelity.com or the Boston HQ at (617) 563-7000.

Legal / subpoena

Serve FMR LLC / Fidelity Investments, 245 Summer Street, Boston, MA 02210. Confirm the registered agent through the Massachusetts Secretary of State at corp.sec.state.ma.us.

Phone & Contact Directory

Customer Service (24/7)

1-800-343-3548

Corporate HQ

(617) 563-7000

Investor Center (Boston)

1-800-343-2140

Legacy phone (Devonshire)

800-835-5095

HQ address

245 Summer Street, Boston, MA 02210

Former HQ address

82 Devonshire Street, Boston, MA 02109

Boston Investor Center

155 Congress Street, Boston, MA 02110

Website

fidelity.com

NetBenefits (401k)

netbenefits.com

Digital Assets

fidelitydigitalassets.com

Corporate Headquarters & Office Addresses

Principal corporate headquarters (since 2012)

FMR LLC / Fidelity Investments
245 Summer Street
Boston, MA 02210
United States
Phone: (617) 563-7000

Former corporate headquarters (pre-2012)

Fidelity Investments
82 Devonshire Street
Boston, MA 02109
United States

Boston Investor Center

155 Congress Street
Boston, MA 02110
Phone: 1-800-343-2140

Major US regional campuses

Smithfield, RI: 100 Magellan Way, Smithfield, RI 02917 (major employment/operations hub)
Merrimack, NH: 2 Contra Way, Merrimack, NH 03054 (Fixed-Income division HQ; largest NH employer)
Durham, NC: 100 New Millennium Way, Durham, NC 27709 (Research Triangle hub)
Westlake, TX: 100 Crosby Pkwy (Southwest hub)
Jacksonville, FL: Regional operations campus
Cincinnati, OH: Regional client services hub
Salt Lake City, UT: Technology operations hub

International offices

London, UK: European HQ
Dublin, Ireland
Tokyo, Japan
Hong Kong
Toronto, Canada
Sydney, Australia
Bangalore, India

About 245 Summer Street and Fidelity’s Boston legacy: Fidelity’s 245 Summer Street headquarters — a landmark glass tower overlooking Boston Harbor and situated adjacent to the thriving Seaport District — represents one of the most significant corporate anchor investments in the Boston waterfront’s transformation from a post-industrial no-man’s-land to one of the most dynamic mixed-use neighborhoods in New England. The move from 82 Devonshire Street in Boston’s historic Financial District — where Fidelity had been headquartered for decades since Edward C. Johnson II’s 1946 founding — to 245 Summer Street in 2012 signaled Fidelity’s intention to place its innovation, engineering, and leadership functions at the center of Boston’s emerging knowledge economy corridor. As a family-controlled, privately held firm, Fidelity’s 80-year commitment to Boston as its corporate home reflects one of the longest and most consequential corporate-city partnerships in American financial services history — the company remains Boston’s largest private-sector employer and a defining institution of the Massachusetts economy.

How to Escalate a Complaint

Call 1-800-343-3548 (24/7) — Fidelity’s primary customer service line handles account, brokerage, retirement, and billing escalations around the clock.
Log into fidelity.com — use secure messaging — For documented written complaints and audit trails, Fidelity’s secure message center in your account portal is the most effective written escalation path.
Visit a Fidelity Investor Center — For in-person escalation, the Boston Investor Center (155 Congress Street) is available Mon–Fri 8:30 a.m.–5:00 p.m.
Mail to the Boston HQ — Write to FMR LLC / Fidelity Investments, Customer Relations, 245 Summer Street, Boston, MA 02210.
File with the CFPB — The Consumer Financial Protection Bureau at consumerfinance.gov/complaint has direct regulatory authority over Fidelity’s brokerage and financial services products.
File with FINRA — For brokerage account complaints, securities trading disputes, and broker misconduct, file with FINRA at finra.org/investors/have-problem. Fidelity Brokerage Services LLC is FINRA-registered.
File with the SEC — For securities law violations and investment fraud concerns, file at sec.gov/tcr.
File with the DOL/EBSA — For 401(k), pension, and retirement plan disputes, file with the Department of Labor’s Employee Benefits Security Administration at dol.gov/agencies/ebsa.
File with the Massachusetts Securities Division — The Massachusetts Secretary of the Commonwealth’s Securities Division at sec.state.ma.us has direct jurisdiction over investment advisers operating in Massachusetts.
File with the BBB — Fidelity Investments is listed with the BBB (Boston area). File at bbb.org.