Foundever Headquarters Address, Corporate Office Location, and Contact Details
Foundever, one of the world’s largest customer experience (CX) outsourcing companies, is headquartered at 600 Brickell Avenue, Suite 3200, Miami, FL 33131 for its Americas operations, with the group’s global headquarters in Luxembourg. Foundever does not publish a general corporate switchboard; contacts run through foundever.com.
| Headquarters address | Foundever Operating Corporation 600 Brickell Avenue, Suite 3200 Miami, FL 33131 United States |
|---|---|
| Corporate HQ phone | no public switchboard |
| Customer service | via foundever.com |
| Website | foundever.com |
About Foundever
Foundever is the customer-experience giant formed when the Sitel Group rebranded in 2022, uniting Sitel, Sykes Enterprises (acquired 2021), and other CX brands under one name. The company employs well over 100,000 people across dozens of countries, running contact centers, digital support, and outsourced back-office operations for banks, telecoms, healthcare companies, retailers, and technology firms.
For consumers, Foundever is usually invisible: its agents answer calls under other companies’ brands. That explains the two most common reasons people search for the corporate office: job applicants verifying the company behind a recruiting email, and consumers trying to trace a call center that handled their complaint. Both routes run through foundever.com rather than a public phone line.
Foundever Phone Numbers and Contact Directory
Foundever does not publish a public phone line for its headquarters. The right team is reached through the official online channels covered in the contact routes below.
What Brings You Here? Find the Right Contact
- Verifying a job offer or recruiting contact: check the sender’s email domain against foundever.com and apply only through careers.foundever.com.
- Complaint about a call center experience: contact the client company whose brand was on the call; Foundever operates under client brands.
- Unexpected call referencing Foundever: do not share personal information; call the claimed company directly using its official website number.
- Client or sales inquiry: use the contact form at foundever.com; solutions teams respond regionally.
- Media inquiries: use the press contacts at foundever.com.
Foundever Corporate Headquarters and Office Addresses
Americas corporate office
Foundever Operating Corporation
600 Brickell Avenue, Suite 3200
Miami, FL 33131
United States
Global headquarters
Foundever (Sitel Group), Luxembourg
The Miami office at 600 Brickell anchors Foundever’s Americas leadership in one of the region’s densest corporate towers, while Luxembourg houses the group’s global functions. Delivery happens in hundreds of contact centers worldwide, so the corporate offices handle strategy, clients, and corporate services rather than consumer support.
How to Escalate a Complaint to Foundever Corporate
- Call customer service first. Use the published support number (via foundever.com) and document the date, the representative’s name, and the case reference number before you hang up.
- Ask for a supervisor or the escalation team. First-line agents have limited authority; supervisors, retention, or executive-relations teams can approve credits, refunds, and exceptions.
- Move the case to a written channel. Email, secure chat, or an in-app case creates a timestamped record that is far stronger than phone notes when you escalate further.
- Send a certified letter to the headquarters. Write to Foundever Operating Corporation, 600 Brickell Avenue, Suite 3200, Miami, FL 33131, United States. Include your account or order number, prior contact dates, representative names, and the specific resolution you want.
- Use a credit card chargeback if you paid by card. Card issuers can reverse disputed charges, typically within 60 to 120 days of the transaction.
- File with the FTC. Use reportfraud.ftc.gov; the FTC builds enforcement cases from complaint patterns.
- File with your state Attorney General. The Florida AG consumer protection division accepts complaints by mail and online.
- File with the BBB. A public BBB complaint usually produces a formal written company response within 30 days.
Frequently Asked Questions
Where is the Foundever corporate office?
Foundever’s Americas corporate office is at 600 Brickell Avenue, Suite 3200, Miami, FL 33131. The group’s global headquarters is in Luxembourg.
What is the Foundever phone number?
Foundever does not publish a general switchboard. Job seekers use careers.foundever.com, clients use the contact form at foundever.com, and consumers should contact the client company whose brand appeared on their call.
Is Foundever a legitimate company?
Yes. Foundever is a major customer experience outsourcing firm formed from the Sitel Group and Sykes Enterprises. However, scammers sometimes impersonate its recruiters, so verify any offer against careers.foundever.com.
Why is a Foundever call center calling me?
Foundever agents answer and place calls on behalf of client companies under those companies’ brands. If a call seems suspicious, hang up and contact the claimed company directly using the number from its official website.
Is Foundever the same as Sitel or Sykes?
Yes. Sitel rebranded as Foundever in 2022, and Sykes (acquired 2021) is part of the same group. Job offers, payslips, or paperwork referencing Sitel or Sykes are part of the same corporate family.
How do I file a complaint against Foundever?
Identify the client company involved first, since complaints about call handling go to the brand you were dealing with. For corporate matters, use foundever.com contacts, then your state Attorney General or the FTC if needed.