UGG Headquarters Address, Corporate Office Location, and Contact Details
UGG is a brand of Deckers Outdoor Corporation, headquartered at 250 Coromar Drive, Goleta, CA 93117, near Santa Barbara. Deckers does not publish a brand switchboard; UGG customer service is 1-888-544-6980 for US orders and returns.
| Headquarters address | UGG (Deckers Outdoor Corporation) 250 Coromar Drive Goleta, CA 93117 United States |
|---|---|
| Corporate HQ phone | no public switchboard |
| Customer service | 1-888-544-6980 |
| Website | ugg.com · deckers.com |
About UGG
UGG grew from a niche California surf-shoemakers’ sheepskin boot into a global fashion brand, and since 1995 it has been owned by Deckers Outdoor Corporation (NYSE: DECK), which also runs HOKA and Teva. Brian Smith founded the original UGG Australia line in Southern California in 1978, and Deckers built it into a multi-billion-dollar brand spanning footwear, apparel, and accessories.
Corporate matters for UGG, from wholesale partnerships to press inquiries, run through Deckers’ Goleta headquarters, while customer orders, warranty claims, and returns are handled by the brand’s support channels at ugg.com. Counterfeit UGG products are a persistent issue, which is why many corporate-office searches come from shoppers trying to verify sellers.
UGG Phone Numbers and Contact Directory
| UGG customer service (US) | 1-888-544-6980 |
What Brings You Here? Find the Right Contact
- Order, return, or exchange: start at ugg.com/orders; purchases made through ugg.com are eligible for brand returns.
- Warranty or defect claim: submit through ugg.com customer service with photos; UGG covers manufacturing defects, not wear and tear.
- Counterfeit or unauthorized seller report: use the counterfeit report form at deckers.com or ugg.com; include the seller and listing URL.
- Wholesale, press, or partnership inquiry: route through Deckers corporate contacts at deckers.com.
- Careers: apply at careers.deckers.com.
UGG Corporate Headquarters and Office Addresses
Brand owner headquarters
Deckers Outdoor Corporation
250 Coromar Drive
Goleta, CA 93117
United States
Deckers’ Goleta campus near Santa Barbara houses corporate functions for all its brands, including UGG. There is no retail or customer walk-in service at the headquarters; all consumer matters run through ugg.com support channels.
How to Escalate a Complaint to UGG Corporate
- Call customer service first. Use the published support number (1-888-544-6980) and document the date, the representative’s name, and the case reference number before you hang up.
- Ask for a supervisor or the escalation team. First-line agents have limited authority; supervisors, retention, or executive-relations teams can approve credits, refunds, and exceptions.
- Move the case to a written channel. Email, secure chat, or an in-app case creates a timestamped record that is far stronger than phone notes when you escalate further.
- Send a certified letter to the headquarters. Write to UGG (Deckers Outdoor Corporation), 250 Coromar Drive, Goleta, CA 93117, United States. Include your account or order number, prior contact dates, representative names, and the specific resolution you want.
- Use a credit card chargeback if you paid by card. Card issuers can reverse disputed charges, typically within 60 to 120 days of the transaction.
- File with the FTC. Use reportfraud.ftc.gov; the FTC builds enforcement cases from complaint patterns.
- File with your state Attorney General. The California AG consumer protection division accepts complaints by mail and online.
- File with the BBB. A public BBB complaint usually produces a formal written company response within 30 days.
Frequently Asked Questions
Where is the UGG corporate office?
UGG is owned by Deckers Outdoor Corporation, headquartered at 250 Coromar Drive, Goleta, CA 93117, near Santa Barbara. Consumer matters go through ugg.com at 1-888-544-6980.
What is the UGG customer service phone number?
US customer service is 1-888-544-6980 for orders, returns, and warranty claims. The written channel at ugg.com keeps a record of your case.
Who owns UGG?
UGG has been owned by Deckers Outdoor Corporation (NYSE: DECK) since 1995, alongside the HOKA and Teva brands.
Is UGG still made in Australia?
Most genuine UGG products are manufactured in Vietnam, China, and other countries, not Australia. Deckers’ manufacturing locations are disclosed in its corporate responsibility filings.
How do I report fake UGG boots?
Report the seller through the counterfeit forms at ugg.com or deckers.com, include the listing URL, and if you bought a fake, dispute the charge with your card issuer.
How do I file a complaint against UGG or Deckers?
Contact UGG customer service at 1-888-544-6980 and document the case number. If unresolved, file with the FTC, the California Attorney General, or the BBB. Certified letters go to Deckers Outdoor Corporation, 250 Coromar Drive, Goleta, CA 93117.