PayPal Headquarters Address, Corporate Office Location, and Contact Details
PayPal Holdings, Inc. is headquartered at 2211 N First Street, San Jose, CA 95131. The corporate number is (408) 967-1000, and 24/7 customer service is 1-888-221-1161.
| Headquarters address | PayPal Holdings, Inc. 2211 N First Street San Jose, CA 95131 United States |
|---|---|
| Corporate HQ phone | (408) 967-1000 |
| Customer service | 1-888-221-1161 |
| Website | paypal.com · newsroom.paypal-corp.com |
About PayPal
PayPal is one of the world’s largest digital payments companies, born in 1998 as Confinity (with X.com, founded by Elon Musk, merging in) and publicly separated from eBay in 2015. The company operates PayPal, Venmo, Braintree, Xoom, and Honey, processing billions of transactions annually for consumers and merchants across 200 markets.
Alex Chriss has led PayPal as President and CEO since 2023, and the company trades on the Nasdaq under the ticker PYPL. The San Jose headquarters anchors corporate and product leadership, while customer issues, from disputes to account limitations, run through the support center and app, which keeps a written record of every case.
PayPal Phone Numbers and Contact Directory
| Customer service (24/7) | 1-888-221-1161 |
| Corporate switchboard | (408) 967-1000 |
| Merchant support (Payflow) | 1-888-883-9770 |
What Brings You Here? Find the Right Contact
- Account limitation, hold, or verification: call 1-888-221-1161 or resolve through the Message Center, which documents every step.
- Buyer protection or item dispute: open the dispute inside the transaction on paypal.com within the eligibility window.
- Unauthorized transaction: report immediately in the Resolution Center and call; PayPal’s buyer protection covers unauthorized activity.
- Merchant or Braintree integration: use developer support at developer.paypal.com and merchant 1-888-883-9770 for Payflow.
- Vendor, corporate, or investor inquiry: contact the San Jose corporate office or investors.paypal-corp.com.
- Media inquiries: use newsroom.paypal-corp.com.
PayPal Corporate Headquarters and Office Addresses
Corporate headquarters
PayPal Holdings, Inc.
2211 N First Street
San Jose, CA 95131
United States
Brand family
PayPal, Venmo, Braintree, Xoom, Honey
The San Jose campus sits in the heart of Silicon Valley and anchors PayPal’s executive and product leadership. Because PayPal is a regulated payments company, its state licenses and legal notices reference this address, while day-to-day account service never requires anything but the app and the support line.
How to Escalate a Complaint to PayPal Corporate
- Call customer service first. Use the published support number (1-888-221-1161) and document the date, the representative’s name, and the case reference number before you hang up.
- Ask for a supervisor or the escalation team. First-line agents have limited authority; supervisors, retention, or executive-relations teams can approve credits, refunds, and exceptions.
- Move the case to a written channel. Email, secure chat, or an in-app case creates a timestamped record that is far stronger than phone notes when you escalate further.
- Send a certified letter to the headquarters. Write to PayPal Holdings, Inc., 2211 N First Street, San Jose, CA 95131, United States. Include your account or order number, prior contact dates, representative names, and the specific resolution you want.
- File with the CFPB. Payment companies must respond to Consumer Financial Protection Bureau complaints: consumerfinance.gov/complaint.
- File with your state financial regulator. Payment platforms hold state money-transmitter licenses; regulators can compel responses.
- File with the FTC or your state Attorney General. Unresolved fraud and dispute-handling issues fall under consumer protection enforcement.
- Use the BBB as a documentation layer. A public BBB complaint creates a timestamped company response on the record.
Frequently Asked Questions
Where is the PayPal corporate office?
PayPal Holdings, Inc. is headquartered at 2211 N First Street, San Jose, CA 95131. The corporate number is (408) 967-1000, and customer service is 1-888-221-1161.
What is the PayPal customer service phone number?
Call 1-888-221-1161, available 24/7 . The Message Center inside paypal.com provides written records, which matter for disputes and limitations.
Who owns PayPal?
PayPal Holdings, Inc. is a publicly traded company (Nasdaq: PYPL). It was part of eBay until 2015 and counts Peter Thiel, Max Levchin, and Elon Musk among its early figures. Alex Chriss has been CEO since 2023.
Why is my PayPal account limited?
Limitations trigger on risk signals, verification gaps, or policy flags. The Resolution Center lists exact steps to restore access, and phone support can escalate reviews.
How do I file a complaint against PayPal?
Document your case numbers from 1-888-221-1161 first. Then file with the CFPB at consumerfinance.gov/complaint, the California Department of Financial Protection and Innovation, or the BBB. Certified letters go to 2211 N First Street, San Jose, CA 95131.
Is Venmo part of PayPal?
Yes. Venmo, Braintree, Xoom, and Honey are all PayPal Holdings brands, run from the San Jose corporate structure.