Club Pilates Headquarters Address, Corporate Office Location, and Contact Details
Club Pilates, the largest Pilates studio franchise in North America, is owned by Xponential Fitness, Inc., whose corporate offices are in Irvine, CA. There is no public corporate switchboard; members manage accounts through clubpilates.com, and franchise inquiries run through Xponential.
| Headquarters address | Club Pilates (Xponential Fitness, Inc.) Corporate offices, Irvine, CA California, United States |
|---|---|
| Corporate HQ phone | no public switchboard |
| Customer service | via clubpilates.com |
| Website | clubpilates.com · xponential.com |
About Club Pilates
Club Pilates grew from a single San Diego studio founded in 2012 by Anthony Geisler into more than a thousand franchised studios, making reformer Pilates accessible at accessible prices. Xponential Fitness acquired the brand in 2017 and has scaled it as the flagship of a portfolio that also includes CycleBar, StretchLab, Pure Barre, and other boutique fitness franchises.
Xponential Fitness trades on the New York Stock Exchange under the ticker XPOF, and its Irvine campus houses brand leadership, franchise development, and technology platforms for all its brands. Members handle memberships, freezes, and cancellations through their home studio and the Club Pilates app, while franchisees work through Xponential’s franchise support system.
Club Pilates Phone Numbers and Contact Directory
Club Pilates does not publish a public phone line for its headquarters. The right team is reached through the official online channels covered in the contact routes below.
What Brings You Here? Find the Right Contact
- Membership, freeze, or cancellation: start with your home studio; written requests through clubpilates.com create the record you need.
- Billing dispute after cancellation: document your cancellation confirmation, then escalate through Xponential member support.
- Class package or app issue: use the Club Pilates app support and your studio’s front desk.
- Franchise ownership inquiry: use the franchise forms at xponential.com or clubpilates.com/franchise.
- Careers (studio or corporate): apply through clubpilates.com/careers and xponential.com.
Club Pilates Corporate Headquarters and Office Addresses
Global Headquarter
Xponential Fitness, Inc.17877 Von Karman Ave.,
Suite 100, Irvine,
Irvine, CA
United States
Brand roots
San Diego, CA: first Club Pilates studio (2012)
Xponential’s Irvine offices coordinate all its boutique fitness brands, with Club Pilates as the largest. Because studios are franchised, member experience depends heavily on each local owner, which is why account matters start at the studio level even when the brand is national.
How to Escalate a Complaint to Club Pilates Corporate
- Call customer service first. Use the published support number (via clubpilates.com) and document the date, the representative’s name, and the case reference number before you hang up.
- Ask for a supervisor or the escalation team. First-line agents have limited authority; supervisors, retention, or executive-relations teams can approve credits, refunds, and exceptions.
- Move the case to a written channel. Email, secure chat, or an in-app case creates a timestamped record that is far stronger than phone notes when you escalate further.
- Send a certified letter to the headquarters. Write to Club Pilates (Xponential Fitness, Inc.), Corporate offices, Irvine, CA, California, United States. Include your account or order number, prior contact dates, representative names, and the specific resolution you want.
- Use a credit card chargeback if you paid by card. Card issuers can reverse disputed charges, typically within 60 to 120 days of the transaction.
- File with the FTC. Use reportfraud.ftc.gov; the FTC builds enforcement cases from complaint patterns.
- File with your state Attorney General. The California AG consumer protection division accepts complaints by mail and online.
- File with the BBB. A public BBB complaint usually produces a formal written company response within 30 days.
Frequently Asked Questions
Where is the Club Pilates corporate office?
Club Pilates is owned by Xponential Fitness, Inc., headquartered in Irvine, CA. There is no public switchboard; member support runs through clubpilates.com and your home studio.
How do I cancel my Club Pilates membership?
Submit a written cancellation through clubpilates.com or your home studio per your agreement, and keep the confirmation. Billing disputes after cancellation can be escalated to Xponential and your card issuer.
Who owns Club Pilates?
Xponential Fitness, Inc. (NYSE: XPOF) acquired Club Pilates in 2017 and runs it alongside CycleBar, StretchLab, Pure Barre, and other brands from Irvine, California.
Is Club Pilates a franchise?
Yes. Club Pilates studios are independently owned franchises under Xponential’s brand system, which is why membership policies can vary slightly by location.
How do I file a complaint against Club Pilates?
Document your studio communications first, then escalate through Xponential’s support channels. Unresolved membership disputes can go to the FTC, the California Attorney General, or the BBB.
Why does my billing show Xponential or a different studio name?
Franchisees bill under their own studio entities with Xponential platforms behind them. The charge descriptor may reference the studio or the brand system rather than Club Pilates corporate.