PacSun Headquarters Address, Corporate Office Location, and Contact Details

About

PacSun (Pacific Sunwear of California, LLC) is a privately held American youth apparel and lifestyle brand headquartered at 3450 East Miraloma Avenue, Anaheim, California 92806. Founded in 1980 in Newport Beach, California as a surf and skate-inspired retailer, PacSun filed for Chapter 11 bankruptcy in 2016, emerged the same year as a private company, and has since undergone a significant brand transformation — from a “house of brands” mall retailer to a culture-first, Gen Z–focused lifestyle brand. The company is led by CEO Brieane Olson — the first female CEO in PacSun’s history — who has driven the brand’s revival through social commerce, collaborations with artists like A$AP Rocky and Paris Hilton, and a TikTok-first marketing strategy that has moved over 200,000 pairs of jeans on TikTok alone.

In December 2025, PacSun announced its most significant growth milestone in nearly two decades — the first U.S. store count increase in 18 years, with 9 new stores opened in 2025, 9 leases already signed for 2026, and plans to add 20–35 new U.S. stores over the next three years. Simultaneously, PacSun announced its first-ever international expansion — a flagship store opening at the Mall of the Emirates in Dubai in Spring 2026 via an exclusive regional partnership with Majid Al Futtaim, with up to 20 Middle East stores planned over 5 years (including Abu Dhabi).

Quick Facts

Industry

Youth Apparel / Fashion Retail

Founded

1980, Newport Beach, California

Employees

~18,000 (stores + HQ)

Hours

Mon–Fri 8:00 AM–6:00 PM PT (Corporate HQ)

Email

customerservice@pacsun.com

Website

pacsun.com

Contact Page

pacsun.com/pages/customer-service

Careers Page

pacsun.com/pages/careers

What Brings You Here? Find the Right Contact

Customer service / order / return issues

Call (877) 372-2786 or email customerservice@pacsun.com. PacSun offers free returns within 30 days on unworn merchandise with tags attached.

Online order / shipping issues

For missing packages, incorrect items, or delivery problems, use the contact form at pacsun.com/pages/customer-service or call (877) 372-2786.

In-store complaints

For in-store pricing, product, or staff issues, speak to the store manager directly.

Influencer / brand collaboration / media inquiries

PacSun collaborates heavily with creators and artists — for partnership and press inquiries, contact through pacsun.com or email the PR team directly via the contact form.

Legal / subpoena

Serve Pacific Sunwear of California, LLC at 3450 East Miraloma Avenue, Anaheim, CA 92806. Confirm registered entity at the California Secretary of State at bizfileonline.sos.ca.gov.

Phone Directory

Customer Service

(877) 372-2786

Corporate HQ

(714) 414-4000

Alt HQ Line

(714) 844-2900

Customer Service Email

customerservice@pacsun.com

Corporate Headquarters Address

Pacific Sunwear of California, LLC

3450 East Miraloma Avenue
Anaheim, CA 92806

How to Escalate a Complaint

1. Call (877) 372-2786 or email customerservice@pacsun.com and get a case reference number — note the rep’s name and case ID for all follow-up.
2. Speak to the store manager directly for in-store issues — store managers can issue refunds and credits on the spot.
3. Send a certified letter to Anaheim HQ — write to Pacific Sunwear of California, LLC, Attn: Customer Relations, 3450 East Miraloma Avenue, Anaheim, CA 92806. Include your order number, issue with dates, all prior contact references, and resolution requested.
4. File with the BBB (Orange County, CA chapter at bbb.org).
5. File with the California AG at oag.ca.gov or 1-800-952-5225 for consumer protection violations.
6. Dispute charges with your credit card under FCBA for unauthorized charges or undelivered orders.